[Archivesspace_Users_Group] Error Fetching Tree

[Blake Carver]

Sometimes just restarting ArchivesSpace can make that go away. If that doesn't do the trick, have a look at the logs, look for ERROR or FATAL.
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From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Catie Heitz <archives at aarome.org>
Sent: Wednesday, April 7, 2021 4:57 PM
To: archivesspace_users_group at lyralists.lyrasis.org <archivesspace_users_group at lyralists.lyrasis.org>
Subject: [Archivesspace_Users_Group] Error Fetching Tree

Hi all,

I've recently run into a strange error and I'm not sure exactly what prompted it. I was editing existing Archival Objects to change their top containers - something I've been doing a lot lately with no issues. Suddenly the records stopped loading and I received the following error message:
"Oops! We're having trouble fetching this tree. Please try refreshing the page."
Refreshing the page does nothing and I get the same error whenever I try to open the tree. Fortunately, only one small subseries was affected.
Obviously I want to understand what happened so that I can fix it, but also so I can avoid this issue in the future. Again, all I thought I was doing was changing the top container, which is something I've done hundreds of times with no problem. If any one has any insight, it would be most appreciated.

Best,
Catie
--
Catie Heitz
Archivist
American Academy in Rome
7 East 60th St.
New York, NY 10022
212-751-7200 x347
212-751-7220 (fax)
archives at aarome.org<mailto:archives at aarome.org>
www.aarome.org<http://www.aarome.org>


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