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Sometimes just restarting ArchivesSpace can make that go away. If that doesn't do the trick, have a look at the logs, look for ERROR or FATAL.</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Catie Heitz
<archives@aarome.org><br>
<b>Sent:</b> Wednesday, April 7, 2021 4:57 PM<br>
<b>To:</b> archivesspace_users_group@lyralists.lyrasis.org <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> [Archivesspace_Users_Group] Error Fetching Tree</font>
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<div dir="ltr">Hi all,
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<div>I've recently run into a strange error and I'm not sure exactly what prompted it. I was editing existing Archival Objects to change their top containers - something I've been doing a lot lately with no issues. Suddenly the records stopped loading and I
received the following error message:</div>
<div>"<span style="color:rgb(138,109,59); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:14px; background-color:rgb(252,248,227)">Oops! We're having trouble fetching this tree. Please try refreshing the page."</span></div>
<div>Refreshing the page does nothing and I get the same error whenever I try to open the tree. Fortunately, only one small subseries was affected. </div>
<div>Obviously I want to understand what happened so that I can fix it, but also so I can avoid this issue in the future. Again, all I thought I was doing was changing the top container, which is something I've done hundreds of times with no problem. If any
one has any insight, it would be most appreciated. </div>
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<div>Best,</div>
<div>Catie</div>
-- <br>
<div dir="ltr" class="x_gmail_signature">Catie Heitz<br>
Archivist<br>
American Academy in Rome<br>
7 East 60th St.<br>
New York, NY 10022<br>
212-751-7200 x347<br>
212-751-7220 (fax)<br>
<a href="mailto:archives@aarome.org" target="_blank">archives@aarome.org</a><br>
<a href="http://www.aarome.org" target="_blank">www.aarome.org</a><br>
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