[Archivesspace_Users_Group] "We're sorry, but something went wrong..."

Blake Carver blake.carver at lyrasis.org
Fri Apr 12 09:43:31 EDT 2019

If I was a betting man I'd bet you're trying to print something with an AMPERSAND in it someplace?
What's in the logs?
That 404 is to be expected, you can't link directly to the print page like that, it needs to be a POST from the other page.
I can't tell if you're just hitting the 404 thing, or both the 404 thing and the ampersand thing.
There's a bunch of JIRAs about the darn ampersands.
From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Tang, Lydia <ltang5 at lib.msu.edu>
Sent: Friday, April 12, 2019 9:23 AM
To: archivesspace_users_group at lyralists.lyrasis.org
Subject: [Archivesspace_Users_Group] "We're sorry, but something went wrong..."

Hi again, helpful people!
We have been plagued by a PDF generating issue and would appreciate your help!  We’re on 2.5.1 and when we try to generate a PDF from the PUI, we regularly get the "We're sorry, but something went wrong” message.  We can generate it from the staff side, but obviously this doesn’t help our researchers.
Sample collection: https://as.lib.msu.edu/repositories/2/resources/1983

Sample PDF:
Apparently this is a 404 error and doesn’t appear in our Apache error logs.  My IT person thinks it’s an error with the way the “print” URL is being generated.  Does anyone else have this issue?  Any advice?  Thanks!

Dr. Lydia Tang, CA, DAS, DMA, MLIS
Special Collections Archivist-Librarian
Philosophy, Aesthetics, and Ethics Librarian
Michigan State University Libraries
366 W. Circle Drive (DB 6)
East Lansing, MI 48824-1048
Email: ltang5 at msu.edu
Phone: 517-884-8984
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