[Archivesspace_Users_Group] "We're sorry, but something went wrong..."

Benn Joseph benn.joseph at northwestern.edu
Fri Apr 12 09:56:55 EDT 2019

Yes, it's very likely an ampersand issue! We just completed a project to hunt down and eliminate ampersands (more specifically anything that isn't &) from all our resource records, which took forever. Actually what turned out to be the most problematic were ampersands without spaces on either side, for whatever reason. So for instance, "Johnson & Johnson" would typically get through whatever scrubbing process happened when generating a PDF from the public interface, at least in v2.4.1, but "AT&T" would cause the "something went wrong" error.

It's probably easier to export EAD for that record and search for the offending ampersand, then fix it in ASpace.


Benn Joseph
Head of Archival Processing
Northwestern University Libraries
Northwestern University
benn.joseph at northwestern.edu<mailto:benn.joseph at northwestern.edu%0d>

From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> On Behalf Of Blake Carver
Sent: Friday, April 12, 2019 8:44 AM
To: Archivesspace Users Group <archivesspace_users_group at lyralists.lyrasis.org>
Subject: Re: [Archivesspace_Users_Group] "We're sorry, but something went wrong..."

If I was a betting man I'd bet you're trying to print something with an AMPERSAND in it someplace?
What's in the logs?
That 404 is to be expected, you can't link directly to the print page like that, it needs to be a POST from the other page.
I can't tell if you're just hitting the 404 thing, or both the 404 thing and the ampersand thing.
There's a bunch of JIRAs about the darn ampersands.
From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> <archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org>> on behalf of Tang, Lydia <ltang5 at lib.msu.edu<mailto:ltang5 at lib.msu.edu>>
Sent: Friday, April 12, 2019 9:23 AM
To: archivesspace_users_group at lyralists.lyrasis.org<mailto:archivesspace_users_group at lyralists.lyrasis.org>
Subject: [Archivesspace_Users_Group] "We're sorry, but something went wrong..."

Hi again, helpful people!
We have been plagued by a PDF generating issue and would appreciate your help!  We're on 2.5.1 and when we try to generate a PDF from the PUI, we regularly get the "We're sorry, but something went wrong" message.  We can generate it from the staff side, but obviously this doesn't help our researchers.
Sample collection: https://as.lib.msu.edu/repositories/2/resources/1983<https://urldefense.proofpoint.com/v2/url?u=https-3A__as.lib.msu.edu_repositories_2_resources_1983&d=DwMF_g&c=yHlS04HhBraes5BQ9ueu5zKhE7rtNXt_d012z2PA6ws&r=fciHLC2ou0tXKp-JlPlsrEmslFw9tnR331DgXAhVLvo&m=GLCj8rJWnF8HPmOaRQqeMMIN49X5moLTSWVieqv_w3E&s=EdXyrGPffR2n1kkLHZ1HEw6nZOsruPWtriof0udz4T4&e=>

Sample PDF:
Apparently this is a 404 error and doesn't appear in our Apache error logs.  My IT person thinks it's an error with the way the "print" URL is being generated.  Does anyone else have this issue?  Any advice?  Thanks!

Dr. Lydia Tang, CA, DAS, DMA, MLIS
Special Collections Archivist-Librarian
Philosophy, Aesthetics, and Ethics Librarian
Michigan State University Libraries
366 W. Circle Drive (DB 6)
East Lansing, MI 48824-1048
Email: ltang5 at msu.edu<mailto:ltang5 at msu.edu>
Phone: 517-884-8984
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