[Archivesspace_Users_Group] Components not loading in Public UI

Tue Feb 16 13:55:15 EST 2016

Helen, 
Are you or a system administrator able to access the log output file? Contact me off board is you like at jason at minorscience.com. 
Jason

On Thu, Feb 11, 2016 at 2:14 PM -0800, "Helen Thomas" <helen.thomas at nicholls.edu> wrote:

Hi Jason,
The URL for our public interface is archives.nicholls.edu. Currently it is accessible only on our campus. I followed the directions to re-index and nothing changed. 
I'm also getting this 404 Error when I do inspect element on any of the public interface collection pages: GET http://archives.nicholls.edu/staff/tree?uri=%2Frepositories%2F2%2Fresources%2F21 404 (Not Found)
Helen
On Thu, Feb 11, 2016 at 3:03 PM, Jason Loeffler <j at minorscience.com> wrote:
I'm not sure whether rebuilding the index would help but it's worth a shot. Is that something your team can try? 

On Thu, Feb 11, 2016 at 3:08 PM, Novakovic, Julia <jNovakovic at museumofplay.org> wrote:

Hi Jason,

The Strong has also been having this same issue [Components not appearing] with the Public Interface, just with our newly-created records. [All the data which migrated from Archivists’ Toolkit came over fine and appears correctly in the Public Interface.] Looks like we are running Version v1.1.2. I’ve attached a previous email chain that I sent to the listserv.

Thanks!

--Julia

Julia Novakovic

Archivist

Associate Editor, American Journal of Play

The Strong

One Manhattan Square

Rochester, NY 14607 U.S.A.

Tel 585-410-6307

Fax 585-423-1886

jnovakovic at museumofplay.org

www.museumofplay.org

The Strong is home to:

International Center for the History of Electronic Games | National Toy Hall of Fame | World Video Game Hall of Fame
Brian Sutton-Smith Library and Archives of Play | Woodbury School | American Journal of Play

From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Jason Loeffler
Sent: Thursday, February 11, 2016 3:01 PM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] Components not loading in Public UI

Helen,

Can you tell me your ArchivesSpace version number? 

Are you unable to view records from both the staff interface and the public interface? Does it affect all records or just newly created records?

Jason Loeffler

Technology Consultant

The American Academy in Rome

Minor Science | Application Development & Metadata Strategy

Brooklyn, New York

On Thu, Feb 11, 2016 at 2:41 PM, Helen Thomas <helen.thomas at nicholls.edu> wrote:

Hello all,

I'm experiencing a problem where none of the components for my resource records are loading in the public interface. Instead, I get a perpetual loading GIF that never goes away. I noticed this after I attempted to add components to a couple of records. At first I thought that just those records had crashed (one now shows a completely blank screen for the staff side of the record in either edit or view mode), but after checking I found that none of my resource components are loading. We have recently upgraded to a production server, but the tech at campus IT believes this component issue to be software related.

Does anyone have an idea what may be going on or how to address this problem?

Best,

Helen

-- 

Helen Thomas

Assistant Archivist

Ellender Library, Nicholls State University 

helen.thomas at nicholls.edu | (985) 448-4644

_______________________________________________
Archivesspace_Users_Group mailing list
Archivesspace_Users_Group at lyralists.lyrasis.org
http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group

---------- Forwarded message ----------
From: "Novakovic, Julia" <jNovakovic at museumofplay.org>
To: Archivesspace Users Group <archivesspace_users_group at lyralists.lyrasis.org>
Cc: "Rugaber, Ross" <RRugaber at museumofplay.org>
Date: Tue, 1 Dec 2015 16:25:12 -0500
Subject: Re: [Archivesspace_Users_Group] component trees not appearing in public	view of AS

Hi all,

I wrote several weeks ago to the ArchivesSpace listserv to see if there was an easy fix for our issue of the hand-entered resource component tree and related record components
 not appearing on the public side of AS. I have made sure that all the correct fields are marked to “Publish” and I also tried clicking “Publish All” from the internal side of the main resource record, but to no avail.

>From the public side, I right-clicked on the page and selected “Inspect element” to see if it would tell me what the error actually is. Screenshot of the errors attached.

Our Director of IT noted that it was coming up as a server side error, but he has tried over the last few weeks to determine what that error might be, if it’s on our end. He searched the AS forum but couldn’t
 find any answers there either. Does anyone have any other advice? 

Thank you in advance!

--Julia

Julia Novakovic

Archivist

Associate Editor, American Journal of Play

The Strong

One Manhattan Square

Rochester, NY 14607 U.S.A.

Tel 585-410-6307

Fax 585-423-1886

jnovakovic at museumofplay.org

www.museumofplay.org

The Strong is home to:

International Center for the History of Electronic Games | National Toy Hall of Fame | World Video Game Hall of Fame

Brian Sutton-Smith Library and Archives of Play | Woodbury School | American Journal of Play

From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org]
On Behalf Of Brad Westbrook

Sent: Monday, November 02, 2015 5:02 PM

To: Archivesspace Users Group

Subject: Re: [Archivesspace_Users_Group] component trees not appearing in public view of AS

Hi, Julia,

Is it possible that the components are not marked to be published?

If not, you can A) indicate each component  in the tree you want to publish to the public interface or B) select the “Publish All” option on the parent record, which will publish everything in the description. 

Let us know if that does work.

Cheers,

Brad W.

Bradley D. Westbrook

Program Manager

brad.westbrook at lyrasis.org

800.999.8558 x2910

678.235.2910

bradley_d_westbrook (Skype) 

From:
archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org]
On Behalf Of Novakovic, Julia

Sent: Monday, November 02, 2015 1:20 PM

To: archivesspace_users_group at lyralists.lyrasis.org

Subject: [Archivesspace_Users_Group] component trees not appearing in public view of AS

Hello,

My institution had about 50 full resource records in Archivists’ Toolkit which mapped/migrated perfectly over to ArchivesSpace earlier this year. However, I’m having an issue with the resources I’ve hand-entered into AS since then; the
 component trees appear fine in the internal side, but in the public view, there is just a three-bar churning  icon there. Does anyone have any advice on what needs to happen so that
all of our resources’ components appear in the public view? [Screenshots comparing the two (public-side view) attached.] There is nothing else missing from the internal side to the public side for the newly hand-entered records, and I have tried clicking
 “Publish All” to no avail.  

Related: Keyword searching in the internal side works perfectly for discovery of these hand-entered records. When I go to the public view, though, I will get the same search results, but when I click on any of those file records, I get
 the error message “We’re sorry, but something went wrong.” Does this mean something isn’t linking correctly? I’d appreciate any advice that I can pass along to our Director of IT to fix the problem.

Thanks!

--Julia

Julia Novakovic

Archivist

Associate Editor, American Journal of Play

The Strong

One Manhattan Square

Rochester, NY 14607 U.S.A.

Tel 585-410-6307

Fax 585-423-1886

jnovakovic at museumofplay.org

www.museumofplay.org

The Strong is home to:

International Center for the History of Electronic Games | National Toy Hall of Fame | World Video Game Hall of Fame

Brian Sutton-Smith Library and Archives of Play | Woodbury School | American Journal of Play

_______________________________________________

Archivesspace_Users_Group mailing list

Archivesspace_Users_Group at lyralists.lyrasis.org

http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group

_______________________________________________

Archivesspace_Users_Group mailing list

Archivesspace_Users_Group at lyralists.lyrasis.org

http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group

-- 
Helen ThomasAssistant ArchivistEllender Library, Nicholls State University helen.thomas at nicholls.edu | (985) 448-4644

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