<html><head></head><body><div>Helen, </div><div><br></div><div>Are you or a system administrator able to access the log output file? Contact me off board is you like at jason@minorscience.com. </div><div><br></div><div>Jason<br><br><div class="acompli_signature"></div><br></div><br><br><br>
<div class="gmail_quote">On Thu, Feb 11, 2016 at 2:14 PM -0800, "Helen Thomas" <span dir="ltr"><<a href="mailto:helen.thomas@nicholls.edu" target="_blank">helen.thomas@nicholls.edu</a>></span> wrote:<br>
<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="3D"ltr"">
<div dir="ltr">Hi Jason,<div><br></div><div>The URL for our public interface is <a href="http://archives.nicholls.edu/" target="_blank">archives.nicholls.edu</a>. Currently it is accessible only on our campus. I followed the directions to re-index and nothing changed. </div><div><br></div><div>I'm also getting this 404 Error when I do inspect element on any of the public interface collection pages: GET <a href="http://archives.nicholls.edu/staff/tree?uri=%2Frepositories%2F2%2Fresources%2F21">http://archives.nicholls.edu/staff/tree?uri=%2Frepositories%2F2%2Fresources%2F21</a> 404 (Not Found)</div><div><br></div><div>Helen</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Feb 11, 2016 at 3:03 PM, Jason Loeffler <span dir="ltr"><<a href="mailto:j@minorscience.com" target="_blank">j@minorscience.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><div><div><div>I'm not sure whether <a href="http://archivesspace.github.io/archivesspace/user/re-creating-indexes/" target="_blank">rebuilding the index</a> would help but it's worth a shot. Is that something your team can try? </div></div></div>
<br><div class="gmail_quote"><div><div class="h5">On Thu, Feb 11, 2016 at 3:08 PM, Novakovic, Julia <span dir="ltr"><<a href="mailto:jNovakovic@museumofplay.org" target="_blank">jNovakovic@museumofplay.org</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Jason,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The Strong has also been having </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">this same issue [Components not appearing] with the Public Interface, just with our newly-created records. [All the data which migrated from Archivists’ Toolkit came over fine and appears correctly in the Public Interface.] Looks like we are running </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d;background:white">Version v1.1.2. I’ve attached a previous email chain that I sent to the listserv.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks!<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">--Julia<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Julia Novakovic<u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Archivist<u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Associate Editor, <i>American Journal of Play<u></u><u></u></i></span></p><p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">The Strong<u></u><u></u></span></b></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">One Manhattan Square<u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Rochester, NY 14607 U.S.A.<u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Tel <a href="tel:585-410-6307" value="+15854106307" target="_blank">585-410-6307</a><u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Fax <a href="tel:585-423-1886" value="+15854231886" target="_blank">585-423-1886</a><u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:jnovakovic@museumofplay.org" target="_blank">jnovakovic@museumofplay.org</a><u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="http://www.museumofplay.org/" target="_blank">www.museumofplay.org</a><u></u><u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">The Strong is home to:<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">International Center for the History of Electronic Games | National Toy Hall of Fame | World Video Game Hall of Fame<br>Brian Sutton-Smith Library and Archives of Play | Woodbury School | <i>American Journal of Play</i><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [mailto:<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>] <b>On Behalf Of </b>Jason Loeffler<br><b>Sent:</b> Thursday, February 11, 2016 3:01 PM<br><b>To:</b> Archivesspace Users Group<br><b>Subject:</b> Re: [Archivesspace_Users_Group] Components not loading in Public UI<u></u><u></u></span></p></div><p class="MsoNormal"><u></u> <u></u></p><div><div><div><div><div><div><p class="MsoNormal">Helen,<u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Can you tell me your ArchivesSpace version number? <u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Are you unable to view records from both the staff interface and the public interface? Does it affect all records or just newly created records?<u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><div><div><div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Garamond","serif";color:#666666">Jason Loeffler</span><span style="font-size:9.5pt"><u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Garamond","serif";color:#666666">Technology Consultant</span><span style="font-size:9.5pt"><u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Garamond","serif";color:#666666">The American Academy in Rome</span><span style="font-size:9.5pt"><u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Garamond","serif";color:#666666">Minor Science | Application Development & Metadata Strategy</span><span style="font-size:9.5pt"><u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Garamond","serif";color:#666666">Brooklyn, New York</span><span style="font-size:9.5pt"><u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:9.5pt"><u></u> <u></u></span></p></div></div></div></div></div></div></div></div><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal">On Thu, Feb 11, 2016 at 2:41 PM, Helen Thomas <<a href="mailto:helen.thomas@nicholls.edu" target="_blank">helen.thomas@nicholls.edu</a>> wrote:<u></u><u></u></p><div><p class="MsoNormal">Hello all,<u></u><u></u></p><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">I'm experiencing a problem where none of the components for my resource records are loading in the public interface. Instead, I get a perpetual loading GIF that never goes away. I noticed this after I attempted to add components to a couple of records. At first I thought that just those records had crashed (one now shows a completely blank screen for the staff side of the record in either edit or view mode), but after checking I found that none of my resource components are loading. We have recently upgraded to a production server, but the tech at campus IT believes this component issue to be software related.<u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Does anyone have an idea what may be going on or how to address this problem?<u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Best,<u></u><u></u></p></div><div><p class="MsoNormal">Helen<span style="color:#888888"><br clear="all"><u></u><u></u></span></p><div><p class="MsoNormal"><span style="color:#888888"><u></u> <u></u></span></p></div><p class="MsoNormal"><span style="color:#888888">-- <u></u><u></u></span></p><div><div><p class="MsoNormal"><b><span style="color:#888888">Helen Thomas</span></b><span style="color:#888888"><u></u><u></u></span></p><div><p class="MsoNormal"><span style="color:#888888">Assistant Archivist<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="color:#888888">Ellender Library, Nicholls State University <u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="color:#888888"><a href="mailto:helen.thomas@nicholls.edu" target="_blank">helen.thomas@nicholls.edu</a> | <a href="tel:%28985%29%20448-4644" target="_blank">(985) 448-4644</a><u></u><u></u></span></p></div></div></div></div></div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>_______________________________________________<br>Archivesspace_Users_Group mailing list<br><a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org" target="_blank">Archivesspace_Users_Group@lyralists.lyrasis.org</a><br><a href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group" target="_blank">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a><u></u><u></u></p></div><p class="MsoNormal"><u></u> <u></u></p></div></div></div></div><br><br></div></div>---------- Forwarded message ----------<br>From: "Novakovic, Julia" <<a href="mailto:jNovakovic@museumofplay.org" target="_blank">jNovakovic@museumofplay.org</a>><br>To: Archivesspace Users Group <<a href="mailto:archivesspace_users_group@lyralists.lyrasis.org" target="_blank">archivesspace_users_group@lyralists.lyrasis.org</a>><br>Cc: "Rugaber, Ross" <<a href="mailto:RRugaber@museumofplay.org" target="_blank">RRugaber@museumofplay.org</a>><br>Date: Tue, 1 Dec 2015 16:25:12 -0500<br>Subject: Re: [Archivesspace_Users_Group] component trees not appearing in public view of AS<br>
<div lang="EN-US" link="blue" vlink="purple">
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<p class="MsoNormal"><span style="color:#1f497d">Hi all,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">I wrote </span><span style="color:#1f497d">several weeks ago to the ArchivesSpace listserv to see if there was an easy fix for our issue of the hand-entered resource component tree and related record components
not appearing on the public side of AS. I have made sure that all the correct fields are marked to “Publish” and I also tried clicking “Publish All” from the internal side of the main resource record, but to no avail.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">From the public side, I right-clicked on the page and selected “Inspect element” to see if it would tell me what the error actually is. Screenshot of the errors attached.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Our Director of IT noted that it was coming up as a server side error, but he has tried over the last few weeks to determine what that error might be, if it’s on our end. He searched the AS forum but couldn’t
find any answers there either. Does anyone have any other advice? <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Thank you in advance!<u></u><u></u></span></p><span class="">
<p class="MsoNormal"><span style="color:#1f497d">--Julia<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="text-autospace:none">Julia Novakovic<u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none">Archivist<u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none">Associate Editor, <i>American Journal of Play</i><i><span style="font-family:"Lucida Grande""><u></u><u></u></span></i></p>
<p class="MsoNormal" style="text-autospace:none"><b>The Strong</b><b><span style="font-family:"Lucida Grande""><u></u><u></u></span></b></p>
<p class="MsoNormal" style="text-autospace:none">One Manhattan Square<span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none">Rochester, NY 14607 U.S.A.<span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none">Tel <a href="tel:585-410-6307" value="+15854106307" target="_blank">585-410-6307</a><span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none">Fax <a href="tel:585-423-1886" value="+15854231886" target="_blank">585-423-1886</a><u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none"><a href="mailto:jnovakovic@museumofplay.org" target="_blank">jnovakovic@museumofplay.org</a><u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.museumofplay.org/" target="_blank">www.museumofplay.org</a><span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><u></u> <u></u></p>
<p class="MsoNormal" style="text-autospace:none">The Strong is home to:<u></u><u></u></p>
<p class="MsoNormal">International Center for the History of Electronic Games | National Toy Hall of Fame | World Video Game Hall of Fame<br>
Brian Sutton-Smith Library and Archives of Play | Woodbury School | <i>American Journal of Play</i><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [mailto:<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Brad Westbrook<br>
<b>Sent:</b> Monday, November 02, 2015 5:02 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] component trees not appearing in public view of AS<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Hi, Julia,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Is it possible that the components are not marked to be published?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u><span style="margin-top:234px;width:63px;min-height:47px"><img width="63" height="47" src="cid:image001.png@01D12C54.9FA4AEA0"></span><u></u><img border="0" width="487" height="272" src="cid:image002.jpg@01D12C54.9FA4AEA0"><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">If not, you can A) indicate each component in the tree you want to publish to the public interface or B) select the “Publish All” option on the parent record, which will publish everything in the description.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u><span style="margin-left:266px;margin-top:5px;width:63px;min-height:47px"><img width="63" height="47" src="cid:image001.png@01D12C54.9FA4AEA0"></span><u></u><img border="0" width="670" height="119" src="cid:image003.jpg@01D12C54.9FA4AEA0"><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Let us know if that does work.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Cheers,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Brad W.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Bradley D. Westbrook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Program Manager<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="mailto:brad@archivesspace.org" target="_blank"><span style="color:#1f497d">brad.westbrook@lyrasis.org</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="tel:800.999.8558%20x2910" value="+18009998558" target="_blank">800.999.8558 x2910</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="tel:678.235.2910" value="+16782352910" target="_blank">678.235.2910</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">bradley_d_westbrook (Skype) </span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><img border="0" width="199" height="55" src="cid:image005.png@01D12C54.9FA4AEA0" alt="cid:image003.png@01CE734E.FD759D30"></span><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Novakovic, Julia<br>
<b>Sent:</b> Monday, November 02, 2015 1:20 PM<br>
<b>To:</b> <a href="mailto:archivesspace_users_group@lyralists.lyrasis.org" target="_blank">archivesspace_users_group@lyralists.lyrasis.org</a><br>
<b>Subject:</b> [Archivesspace_Users_Group] component trees not appearing in public view of AS<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hello,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">My institution had about 50 full resource records in Archivists’ Toolkit which mapped/migrated perfectly over to ArchivesSpace earlier this year. However, I’m having an issue with the resources I’ve hand-entered into AS since then; the
component trees appear fine in the internal side, but in the public view, there is just a three-bar churning icon there. Does anyone have any advice on what needs to happen so that
<i>all</i> of our resources’ components appear in the public view? [Screenshots comparing the two (public-side view) attached.] There is nothing else missing from the internal side to the public side for the newly hand-entered records, and I have tried clicking
“Publish All” to no avail. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Related: Keyword searching in the internal side works perfectly for discovery of these hand-entered records. When I go to the public view, though, I will get the same search results, but when I click on any of those file records, I get
the error message “We’re sorry, but something went wrong.” Does this mean something isn’t linking correctly? I’d appreciate any advice that I can pass along to our Director of IT to fix the problem.
<u></u><u></u></p><span class="">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks!<u></u><u></u></p>
<p class="MsoNormal">--Julia<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="text-autospace:none">Julia Novakovic<u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none">Archivist<u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none">Associate Editor, <i>American Journal of Play</i><i><span style="font-family:"Lucida Grande""><u></u><u></u></span></i></p>
<p class="MsoNormal" style="text-autospace:none"><b>The Strong</b><b><span style="font-family:"Lucida Grande""><u></u><u></u></span></b></p>
<p class="MsoNormal" style="text-autospace:none">One Manhattan Square<span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none">Rochester, NY 14607 U.S.A.<span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none">Tel <a href="tel:585-410-6307" value="+15854106307" target="_blank">585-410-6307</a><span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none">Fax <a href="tel:585-423-1886" value="+15854231886" target="_blank">585-423-1886</a><u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none"><a href="mailto:jnovakovic@museumofplay.org" target="_blank">jnovakovic@museumofplay.org</a><u></u><u></u></p>
<p class="MsoNormal" style="text-autospace:none"><a href="http://www.museumofplay.org/" target="_blank">www.museumofplay.org</a><span style="font-family:"Lucida Grande""><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><u></u> <u></u></p>
<p class="MsoNormal" style="text-autospace:none">The Strong is home to:<u></u><u></u></p>
<p class="MsoNormal">International Center for the History of Electronic Games | National Toy Hall of Fame | World Video Game Hall of Fame<br>
Brian Sutton-Smith Library and Archives of Play | Woodbury School | <i>American Journal of Play</i><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><b>Helen Thomas</b><div>Assistant Archivist</div><div>Ellender Library, Nicholls State University </div><div><a href="mailto:helen.thomas@nicholls.edu" target="_blank">helen.thomas@nicholls.edu</a> | (985) 448-4644</div></div></div>
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