[Archivesspace_Users_Group] Components not loading in Public UI

[Helen Thomas]

Hi Jason,

The URL for our public interface is archives.nicholls.edu. Currently it is
accessible only on our campus. I followed the directions to re-index and
nothing changed.

I'm also getting this 404 Error when I do inspect element on any of the
public interface collection pages: GET
http://archives.nicholls.edu/staff/tree?uri=%2Frepositories%2F2%2Fresources%2F21
404 (Not Found)

Helen

On Thu, Feb 11, 2016 at 3:03 PM, Jason Loeffler <j at minorscience.com> wrote:

> I'm not sure whether rebuilding the index
> <http://archivesspace.github.io/archivesspace/user/re-creating-indexes/> would
> help but it's worth a shot. Is that something your team can try?
>
> On Thu, Feb 11, 2016 at 3:08 PM, Novakovic, Julia <
> jNovakovic at museumofplay.org> wrote:
>
>> Hi Jason,
>>
>>
>>
>> The Strong has also been having this same issue [Components not
>> appearing] with the Public Interface, just with our newly-created records.
>> [All the data which migrated from Archivists’ Toolkit came over fine and
>> appears correctly in the Public Interface.] Looks like we are running Version
>> v1.1.2. I’ve attached a previous email chain that I sent to the listserv.
>>
>>
>>
>> Thanks!
>>
>> --Julia
>>
>>
>>
>>
>>
>>
>>
>> Julia Novakovic
>>
>> Archivist
>>
>> Associate Editor, *American Journal of Play*
>>
>> *The Strong*
>>
>> One Manhattan Square
>>
>> Rochester, NY 14607 U.S.A.
>>
>> Tel 585-410-6307
>>
>> Fax 585-423-1886
>>
>> jnovakovic at museumofplay.org
>>
>> www.museumofplay.org
>>
>>
>>
>> The Strong is home to:
>>
>> International Center for the History of Electronic Games | National Toy
>> Hall of Fame | World Video Game Hall of Fame
>> Brian Sutton-Smith Library and Archives of Play | Woodbury School | *American
>> Journal of Play*
>>
>>
>>
>>
>>
>> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:
>> archivesspace_users_group-bounces at lyralists.lyrasis.org] *On Behalf Of *Jason
>> Loeffler
>> *Sent:* Thursday, February 11, 2016 3:01 PM
>> *To:* Archivesspace Users Group
>> *Subject:* Re: [Archivesspace_Users_Group] Components not loading in
>> Public UI
>>
>>
>>
>> Helen,
>>
>>
>>
>> Can you tell me your ArchivesSpace version number?
>>
>>
>>
>> Are you unable to view records from both the staff interface and the
>> public interface? Does it affect all records or just newly created records?
>>
>>
>>
>> Jason Loeffler
>>
>> Technology Consultant
>>
>> The American Academy in Rome
>>
>> Minor Science | Application Development & Metadata Strategy
>>
>> Brooklyn, New York
>>
>>
>>
>>
>>
>> On Thu, Feb 11, 2016 at 2:41 PM, Helen Thomas <helen.thomas at nicholls.edu>
>> wrote:
>>
>> Hello all,
>>
>>
>>
>> I'm experiencing a problem where none of the components for my resource
>> records are loading in the public interface. Instead, I get a perpetual
>> loading GIF that never goes away. I noticed this after I attempted to add
>> components to a couple of records. At first I thought that just those
>> records had crashed (one now shows a completely blank screen for the staff
>> side of the record in either edit or view mode), but after checking I found
>> that none of my resource components are loading. We have recently upgraded
>> to a production server, but the tech at campus IT believes this component
>> issue to be software related.
>>
>>
>>
>> Does anyone have an idea what may be going on or how to address this
>> problem?
>>
>>
>>
>> Best,
>>
>> Helen
>>
>>
>>
>> --
>>
>> *Helen Thomas*
>>
>> Assistant Archivist
>>
>> Ellender Library, Nicholls State University
>>
>> helen.thomas at nicholls.edu | (985) 448-4644
>>
>>
>> _______________________________________________
>> Archivesspace_Users_Group mailing list
>> Archivesspace_Users_Group at lyralists.lyrasis.org
>> http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group
>>
>>
>>
>>
>> ---------- Forwarded message ----------
>> From: "Novakovic, Julia" <jNovakovic at museumofplay.org>
>> To: Archivesspace Users Group <
>> archivesspace_users_group at lyralists.lyrasis.org>
>> Cc: "Rugaber, Ross" <RRugaber at museumofplay.org>
>> Date: Tue, 1 Dec 2015 16:25:12 -0500
>> Subject: Re: [Archivesspace_Users_Group] component trees not appearing in
>> public view of AS
>>
>> Hi all,
>>
>>
>>
>> I wrote several weeks ago to the ArchivesSpace listserv to see if there
>> was an easy fix for our issue of the hand-entered resource component tree
>> and related record components not appearing on the public side of AS. I
>> have made sure that all the correct fields are marked to “Publish” and I
>> also tried clicking “Publish All” from the internal side of the main
>> resource record, but to no avail.
>>
>>
>>
>> From the public side, I right-clicked on the page and selected “Inspect
>> element” to see if it would tell me what the error actually is. Screenshot
>> of the errors attached.
>>
>>
>>
>> Our Director of IT noted that it was coming up as a server side error,
>> but he has tried over the last few weeks to determine what that error might
>> be, if it’s on our end. He searched the AS forum but couldn’t find any
>> answers there either. Does anyone have any other advice?
>>
>>
>>
>> Thank you in advance!
>>
>> --Julia
>>
>>
>>
>>
>>
>> Julia Novakovic
>>
>> Archivist
>>
>> Associate Editor, *American Journal of Play*
>>
>> *The Strong*
>>
>> One Manhattan Square
>>
>> Rochester, NY 14607 U.S.A.
>>
>> Tel 585-410-6307
>>
>> Fax 585-423-1886
>>
>> jnovakovic at museumofplay.org
>>
>> www.museumofplay.org
>>
>>
>>
>> The Strong is home to:
>>
>> International Center for the History of Electronic Games | National Toy
>> Hall of Fame | World Video Game Hall of Fame
>> Brian Sutton-Smith Library and Archives of Play | Woodbury School | *American
>> Journal of Play*
>>
>>
>>
>>
>>
>> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:
>> archivesspace_users_group-bounces at lyralists.lyrasis.org] *On Behalf Of *Brad
>> Westbrook
>> *Sent:* Monday, November 02, 2015 5:02 PM
>> *To:* Archivesspace Users Group
>> *Subject:* Re: [Archivesspace_Users_Group] component trees not appearing
>> in public view of AS
>>
>>
>>
>> Hi, Julia,
>>
>>
>>
>> Is it possible that the components are not marked to be published?
>>
>>
>>
>>
>>
>>
>>
>> If not, you can A) indicate each component  in the tree you want to
>> publish to the public interface or B) select the “Publish All” option on
>> the parent record, which will publish everything in the description.
>>
>>
>>
>>
>>
>>
>>
>> Let us know if that does work.
>>
>>
>>
>> Cheers,
>>
>>
>>
>> Brad W.
>>
>>
>>
>> Bradley D. Westbrook
>>
>> Program Manager
>>
>> brad.westbrook at lyrasis.org <brad at archivesspace.org>
>>
>> 800.999.8558 x2910
>>
>> 678.235.2910
>>
>> bradley_d_westbrook (Skype)
>>
>> [image: cid:image003.png at 01CE734E.FD759D30]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org [
>> mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org
>> <archivesspace_users_group-bounces at lyralists.lyrasis.org>] *On Behalf Of
>> *Novakovic, Julia
>> *Sent:* Monday, November 02, 2015 1:20 PM
>> *To:* archivesspace_users_group at lyralists.lyrasis.org
>> *Subject:* [Archivesspace_Users_Group] component trees not appearing in
>> public view of AS
>>
>>
>>
>> Hello,
>>
>>
>>
>> My institution had about 50 full resource records in Archivists’ Toolkit
>> which mapped/migrated perfectly over to ArchivesSpace earlier this year.
>> However, I’m having an issue with the resources I’ve hand-entered into AS
>> since then; the component trees appear fine in the internal side, but in
>> the public view, there is just a three-bar churning  icon there. Does
>> anyone have any advice on what needs to happen so that *all* of our
>> resources’ components appear in the public view? [Screenshots comparing the
>> two (public-side view) attached.] There is nothing else missing from the
>> internal side to the public side for the newly hand-entered records, and I
>> have tried clicking “Publish All” to no avail.
>>
>>
>>
>> Related: Keyword searching in the internal side works perfectly for
>> discovery of these hand-entered records. When I go to the public view,
>> though, I will get the same search results, but when I click on any of
>> those file records, I get the error message “We’re sorry, but something
>> went wrong.” Does this mean something isn’t linking correctly? I’d
>> appreciate any advice that I can pass along to our Director of IT to fix
>> the problem.
>>
>>
>>
>> Thanks!
>>
>> --Julia
>>
>>
>>
>>
>>
>> Julia Novakovic
>>
>> Archivist
>>
>> Associate Editor, *American Journal of Play*
>>
>> *The Strong*
>>
>> One Manhattan Square
>>
>> Rochester, NY 14607 U.S.A.
>>
>> Tel 585-410-6307
>>
>> Fax 585-423-1886
>>
>> jnovakovic at museumofplay.org
>>
>> www.museumofplay.org
>>
>>
>>
>> The Strong is home to:
>>
>> International Center for the History of Electronic Games | National Toy
>> Hall of Fame | World Video Game Hall of Fame
>> Brian Sutton-Smith Library and Archives of Play | Woodbury School | *American
>> Journal of Play*
>>
>>
>>
>> _______________________________________________
>> Archivesspace_Users_Group mailing list
>> Archivesspace_Users_Group at lyralists.lyrasis.org
>> http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group
>>
>>
>
> _______________________________________________
> Archivesspace_Users_Group mailing list
> Archivesspace_Users_Group at lyralists.lyrasis.org
> http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group
>
>


-- 
*Helen Thomas*
Assistant Archivist
Ellender Library, Nicholls State University
helen.thomas at nicholls.edu | (985) 448-4644
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