[Archivesspace_Users_Group] Components not loading in Public UI

Thu Feb 11 16:03:20 EST 2016

I'm not sure whether rebuilding the index
<http://archivesspace.github.io/archivesspace/user/re-creating-indexes/> would
help but it's worth a shot. Is that something your team can try?

On Thu, Feb 11, 2016 at 3:08 PM, Novakovic, Julia <
jNovakovic at museumofplay.org> wrote:

> Hi Jason,
>
>
>
> The Strong has also been having this same issue [Components not
> appearing] with the Public Interface, just with our newly-created records.
> [All the data which migrated from Archivists’ Toolkit came over fine and
> appears correctly in the Public Interface.] Looks like we are running Version
> v1.1.2. I’ve attached a previous email chain that I sent to the listserv.
>
>
>
> Thanks!
>
> --Julia
>
>
>
>
>
>
>
> Julia Novakovic
>
> Archivist
>
> Associate Editor, *American Journal of Play*
>
> *The Strong*
>
> One Manhattan Square
>
> Rochester, NY 14607 U.S.A.
>
> Tel 585-410-6307
>
> Fax 585-423-1886
>
> jnovakovic at museumofplay.org
>
> www.museumofplay.org
>
>
>
> The Strong is home to:
>
> International Center for the History of Electronic Games | National Toy
> Hall of Fame | World Video Game Hall of Fame
> Brian Sutton-Smith Library and Archives of Play | Woodbury School | *American
> Journal of Play*
>
>
>
>
>
> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:
> archivesspace_users_group-bounces at lyralists.lyrasis.org] *On Behalf Of *Jason
> Loeffler
> *Sent:* Thursday, February 11, 2016 3:01 PM
> *To:* Archivesspace Users Group
> *Subject:* Re: [Archivesspace_Users_Group] Components not loading in
> Public UI
>
>
>
> Helen,
>
>
>
> Can you tell me your ArchivesSpace version number?
>
>
>
> Are you unable to view records from both the staff interface and the
> public interface? Does it affect all records or just newly created records?
>
>
>
> Jason Loeffler
>
> Technology Consultant
>
> The American Academy in Rome
>
> Minor Science | Application Development & Metadata Strategy
>
> Brooklyn, New York
>
>
>
>
>
> On Thu, Feb 11, 2016 at 2:41 PM, Helen Thomas <helen.thomas at nicholls.edu>
> wrote:
>
> Hello all,
>
>
>
> I'm experiencing a problem where none of the components for my resource
> records are loading in the public interface. Instead, I get a perpetual
> loading GIF that never goes away. I noticed this after I attempted to add
> components to a couple of records. At first I thought that just those
> records had crashed (one now shows a completely blank screen for the staff
> side of the record in either edit or view mode), but after checking I found
> that none of my resource components are loading. We have recently upgraded
> to a production server, but the tech at campus IT believes this component
> issue to be software related.
>
>
>
> Does anyone have an idea what may be going on or how to address this
> problem?
>
>
>
> Best,
>
> Helen
>
>
>
> --
>
> *Helen Thomas*
>
> Assistant Archivist
>
> Ellender Library, Nicholls State University
>
> helen.thomas at nicholls.edu | (985) 448-4644
>
>
> _______________________________________________
> Archivesspace_Users_Group mailing list
> Archivesspace_Users_Group at lyralists.lyrasis.org
> http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group
>
>
>
>
> ---------- Forwarded message ----------
> From: "Novakovic, Julia" <jNovakovic at museumofplay.org>
> To: Archivesspace Users Group <
> archivesspace_users_group at lyralists.lyrasis.org>
> Cc: "Rugaber, Ross" <RRugaber at museumofplay.org>
> Date: Tue, 1 Dec 2015 16:25:12 -0500
> Subject: Re: [Archivesspace_Users_Group] component trees not appearing in
> public view of AS
>
> Hi all,
>
>
>
> I wrote several weeks ago to the ArchivesSpace listserv to see if there
> was an easy fix for our issue of the hand-entered resource component tree
> and related record components not appearing on the public side of AS. I
> have made sure that all the correct fields are marked to “Publish” and I
> also tried clicking “Publish All” from the internal side of the main
> resource record, but to no avail.
>
>
>
> From the public side, I right-clicked on the page and selected “Inspect
> element” to see if it would tell me what the error actually is. Screenshot
> of the errors attached.
>
>
>
> Our Director of IT noted that it was coming up as a server side error, but
> he has tried over the last few weeks to determine what that error might be,
> if it’s on our end. He searched the AS forum but couldn’t find any answers
> there either. Does anyone have any other advice?
>
>
>
> Thank you in advance!
>
> --Julia
>
>
>
>
>
> Julia Novakovic
>
> Archivist
>
> Associate Editor, *American Journal of Play*
>
> *The Strong*
>
> One Manhattan Square
>
> Rochester, NY 14607 U.S.A.
>
> Tel 585-410-6307
>
> Fax 585-423-1886
>
> jnovakovic at museumofplay.org
>
> www.museumofplay.org
>
>
>
> The Strong is home to:
>
> International Center for the History of Electronic Games | National Toy
> Hall of Fame | World Video Game Hall of Fame
> Brian Sutton-Smith Library and Archives of Play | Woodbury School | *American
> Journal of Play*
>
>
>
>
>
> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:
> archivesspace_users_group-bounces at lyralists.lyrasis.org] *On Behalf Of *Brad
> Westbrook
> *Sent:* Monday, November 02, 2015 5:02 PM
> *To:* Archivesspace Users Group
> *Subject:* Re: [Archivesspace_Users_Group] component trees not appearing
> in public view of AS
>
>
>
> Hi, Julia,
>
>
>
> Is it possible that the components are not marked to be published?
>
>
>
>
>
>
>
> If not, you can A) indicate each component  in the tree you want to
> publish to the public interface or B) select the “Publish All” option on
> the parent record, which will publish everything in the description.
>
>
>
>
>
>
>
> Let us know if that does work.
>
>
>
> Cheers,
>
>
>
> Brad W.
>
>
>
> Bradley D. Westbrook
>
> Program Manager
>
> brad.westbrook at lyrasis.org <brad at archivesspace.org>
>
> 800.999.8558 x2910
>
> 678.235.2910
>
> bradley_d_westbrook (Skype)
>
> [image: cid:image003.png at 01CE734E.FD759D30]
>
>
>
>
>
>
>
>
>
>
>
> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org [
> mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org
> <archivesspace_users_group-bounces at lyralists.lyrasis.org>] *On Behalf Of *Novakovic,
> Julia
> *Sent:* Monday, November 02, 2015 1:20 PM
> *To:* archivesspace_users_group at lyralists.lyrasis.org
> *Subject:* [Archivesspace_Users_Group] component trees not appearing in
> public view of AS
>
>
>
> Hello,
>
>
>
> My institution had about 50 full resource records in Archivists’ Toolkit
> which mapped/migrated perfectly over to ArchivesSpace earlier this year.
> However, I’m having an issue with the resources I’ve hand-entered into AS
> since then; the component trees appear fine in the internal side, but in
> the public view, there is just a three-bar churning  icon there. Does
> anyone have any advice on what needs to happen so that *all* of our
> resources’ components appear in the public view? [Screenshots comparing the
> two (public-side view) attached.] There is nothing else missing from the
> internal side to the public side for the newly hand-entered records, and I
> have tried clicking “Publish All” to no avail.
>
>
>
> Related: Keyword searching in the internal side works perfectly for
> discovery of these hand-entered records. When I go to the public view,
> though, I will get the same search results, but when I click on any of
> those file records, I get the error message “We’re sorry, but something
> went wrong.” Does this mean something isn’t linking correctly? I’d
> appreciate any advice that I can pass along to our Director of IT to fix
> the problem.
>
>
>
> Thanks!
>
> --Julia
>
>
>
>
>
> Julia Novakovic
>
> Archivist
>
> Associate Editor, *American Journal of Play*
>
> *The Strong*
>
> One Manhattan Square
>
> Rochester, NY 14607 U.S.A.
>
> Tel 585-410-6307
>
> Fax 585-423-1886
>
> jnovakovic at museumofplay.org
>
> www.museumofplay.org
>
>
>
> The Strong is home to:
>
> International Center for the History of Electronic Games | National Toy
> Hall of Fame | World Video Game Hall of Fame
> Brian Sutton-Smith Library and Archives of Play | Woodbury School | *American
> Journal of Play*
>
>
>
> _______________________________________________
> Archivesspace_Users_Group mailing list
> Archivesspace_Users_Group at lyralists.lyrasis.org
> http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group
>
>
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