[Archivesspace_Users_Group] Components not loading in Public UI

[Novakovic, Julia]

Hi Jason,

The Strong has also been having this same issue [Components not appearing] with the Public Interface, just with our newly-created records. [All the data which migrated from Archivists’ Toolkit came over fine and appears correctly in the Public Interface.] Looks like we are running Version v1.1.2. I’ve attached a previous email chain that I sent to the listserv.

Thanks!
--Julia



Julia Novakovic
Archivist
Associate Editor, American Journal of Play
The Strong
One Manhattan Square
Rochester, NY 14607 U.S.A.
Tel 585-410-6307
Fax 585-423-1886
jnovakovic at museumofplay.org<mailto:jnovakovic at museumofplay.org>
www.museumofplay.org<http://www.museumofplay.org/>

The Strong is home to:
International Center for the History of Electronic Games | National Toy Hall of Fame | World Video Game Hall of Fame
Brian Sutton-Smith Library and Archives of Play | Woodbury School | American Journal of Play


From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Jason Loeffler
Sent: Thursday, February 11, 2016 3:01 PM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] Components not loading in Public UI

Helen,

Can you tell me your ArchivesSpace version number?

Are you unable to view records from both the staff interface and the public interface? Does it affect all records or just newly created records?

Jason Loeffler
Technology Consultant
The American Academy in Rome
Minor Science | Application Development & Metadata Strategy
Brooklyn, New York


On Thu, Feb 11, 2016 at 2:41 PM, Helen Thomas <helen.thomas at nicholls.edu<mailto:helen.thomas at nicholls.edu>> wrote:
Hello all,

I'm experiencing a problem where none of the components for my resource records are loading in the public interface. Instead, I get a perpetual loading GIF that never goes away. I noticed this after I attempted to add components to a couple of records. At first I thought that just those records had crashed (one now shows a completely blank screen for the staff side of the record in either edit or view mode), but after checking I found that none of my resource components are loading. We have recently upgraded to a production server, but the tech at campus IT believes this component issue to be software related.

Does anyone have an idea what may be going on or how to address this problem?

Best,
Helen

--
Helen Thomas
Assistant Archivist
Ellender Library, Nicholls State University
helen.thomas at nicholls.edu<mailto:helen.thomas at nicholls.edu> | (985) 448-4644<tel:%28985%29%20448-4644>

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