[Archivesspace_Users_Group] Components not loading in Public UI

[Helen Thomas]

Jason,

Thanks for the quick reply. I am running version 1.4.2. All of my records
are affected on the public interface.

I have only tried to edit two resource records since this started
happening. For the first one (which I edited extensively using RDE), I
can't see anything from the staff interface. In fact, when I click View or
Edit, my browser goes to this URL (
http://archives.nicholls.edu/staff/resources/21/edit) where I can only see
a blank white screen. Based on the other records that I can see on the
staff interface, I think that this URL should be
http://archives.nicholls.edu/staff/resources/21/edit#tree::resource_21, and
I am being somehow redirected. When I use that URL, I am taken to this:


The other records are displaying perfectly on the staff side, even the one
that I just did a small edit to today (added only a series title). None of
these are entirely new collections - I'm currently trying to edit records
that I imported as MARC catalog records.

Helen
​

On Thu, Feb 11, 2016 at 2:01 PM, Jason Loeffler <j at minorscience.com> wrote:

> Helen,
>
> Can you tell me your ArchivesSpace version number?
>
> Are you unable to view records from both the staff interface and the
> public interface? Does it affect all records or just newly created records?
>
> Jason Loeffler
> Technology Consultant
> The American Academy in Rome
> Minor Science | Application Development & Metadata Strategy
> Brooklyn, New York
>
>
> On Thu, Feb 11, 2016 at 2:41 PM, Helen Thomas <helen.thomas at nicholls.edu>
> wrote:
>
>> Hello all,
>>
>> I'm experiencing a problem where none of the components for my resource
>> records are loading in the public interface. Instead, I get a perpetual
>> loading GIF that never goes away. I noticed this after I attempted to add
>> components to a couple of records. At first I thought that just those
>> records had crashed (one now shows a completely blank screen for the staff
>> side of the record in either edit or view mode), but after checking I found
>> that none of my resource components are loading. We have recently upgraded
>> to a production server, but the tech at campus IT believes this component
>> issue to be software related.
>>
>> Does anyone have an idea what may be going on or how to address this
>> problem?
>>
>> Best,
>> Helen
>>
>> --
>> *Helen Thomas*
>> Assistant Archivist
>> Ellender Library, Nicholls State University
>> helen.thomas at nicholls.edu | (985) 448-4644
>>
>> _______________________________________________
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>>
>>
>
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>


-- 
*Helen Thomas*
Assistant Archivist
Ellender Library, Nicholls State University
helen.thomas at nicholls.edu | (985) 448-4644
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