[Archivesspace_Users_Group] Help Desk Inquiry

[Brad Westbrook]

Hi, Betsy,

I am sorry to hear you had a problem migrating your Archon database.  I have not heard before a report of a problem with digital objects migrating.  Do you mean the digital object records did not come over or do you mean the files, since Archon stored the digital content?  If you are talking about the content files, did you provide a URL for where the files are to be storied and did you exercise the option to download the digital files (see pages 11-12 of the Archon>AS migration guidelines at http://www.archivesspace.org/migrations).

Let me know if this is not the problem  you encountered or the problem is not corrected after following this part of the guidelines.   If that is the case, I will forward your request to a couple of team members who have more experience in migrating Archon data to ArchivesSpace and they will be able to help you out.

And, to answer your related question, you may certainly post questions about migration or using ArchivesSpace to the ArchivesSpace user group list.  If you are not already subscribed, you can subscribed at http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group.

Please keep us informed as to how your installation proceeds.  And thank you for your supporting membership.

All best,

Brad W.

Bradley D. Westbrook
Program Manager
brad.westbrook at lyrasis.org<mailto:brad at archivesspace.org>
800.999.8558 x2910
678.235.2910
bradley_d_westbrook (Skype)
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From: Betsy Ward [mailto:wardbe at earlham.edu]
Sent: Tuesday, August 23, 2016 8:40 AM
To: Brad Westbrook
Subject: Help Desk Inquiry

Hi Brad,

I received an email from Jennifer Houston here at Earlham that our membership with ArchivesSpace had been completed and I could query you regarding questions I have on the migration process.

I used the migrator tool and migrated Earlham’s Archon database to ArchivesSpace database but the digital objects did not come over during the migration.  So I either didn’t put a value in correctly when putting all the config values in or there is there some other method to move those objects over?  Is it possible to move them after the migration is completed?  The original person that set up our Archon system is no longer here.  And I am primarily our Banner/Oracle database administrator but have been asked to assist our Archivist with the migration.

I need assistance with this and need to know where to even begin at this point.  Is there a help ticketing system and I should submit a ticket or case with you?  I found the freely available documentation to not answer the questions I had so is there a forum of some sort where I can ask other users or query it with questions as well.

Thank You for any assistance you can provide.

Betsy


---------------------------------------
Betsy Ward
Database Administrator
Information Technology Services
Earlham College
ph. 765-983-1263
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