[Archivesspace_Users_Group] Still unable to launch ArchivesSpaceService. Please help

[Christine Di Bella]

Hello Ivan,

We'll put a technical support ticket in for you on this. You'll see another email about that directly to you in a minute.

(Just as a reminder to everyone, our procedure for technical support for members is listed at https://archivesspace.org/member-area/technical-support. We always encourage you to start with the listserv, but if the answer does not come, or if you can tell from the start that your issue needs more individualized attention, please email the team at ArchivesSpaceHome at lyrasis.org<mailto:ArchivesSpaceHome at lyrasis.org>.)

Christine

Christine Di Bella
ArchivesSpace Program Manager
christine.dibella at lyrasis.org<mailto:christine.dibella at lyrasis.org>
800.999.8558 x2905
678-235-2905

[ASpaceOrgHomeMedium]



From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> On Behalf Of Allhiser, Ivan
Sent: Thursday, June 2, 2022 9:13 AM
To: archivesspace_users_group at lyralists.lyrasis.org
Subject: [Archivesspace_Users_Group] Still unable to launch ArchivesSpaceService. Please help

Hello all,

I have yet to hear back or find anything to fix this issue. I am still unable to start the ArchivesSpaceService.

"Our previous system administrator set up ArchivesSpace 2.8.1 and we received a ticket that it needed to be re-indexed. None of us were even aware of what this server did. Before I could access it, the server needed to be rebooted. Once it came back up, I was unable to start the ArchivesSpaceServe. I am shown this error whenever I try (even with Powershell)

"Windows could not start the ArchivesSpaceService on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 5."

I've checked the System Event Long and I don't even see any events that show an attempt to start the service. We've checked the logs and honestly, I'm lost trying to swim through all this data. I don't see anything standing out that says there's an error. Has anyone encountered this before and know of a fix?"

Thank you for your time,
Ivan Allhiser
System Administrator
Information Technology Services
Ph (816) 501-3695
[Dining Services | Avila University]

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