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<p class="MsoNormal">Hello Ivan,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ll put a technical support ticket in for you on this. You’ll see another email about that directly to you in a minute.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">(Just as a reminder to everyone, our procedure for technical support for members is listed at
<a href="https://archivesspace.org/member-area/technical-support">https://archivesspace.org/member-area/technical-support</a>. We always encourage you to start with the listserv, but if the answer does not come, or if you can tell from the start that your issue
needs more individualized attention, please email the team at <a href="mailto:ArchivesSpaceHome@lyrasis.org">
ArchivesSpaceHome@lyrasis.org</a>.) <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Christine Di Bella</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">ArchivesSpace Program Manager</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:christine.dibella@lyrasis.org"><span style="color:blue">christine.dibella@lyrasis.org</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">800.999.8558 x2905</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">678-235-2905</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org>
<b>On Behalf Of </b>Allhiser, Ivan<br>
<b>Sent:</b> Thursday, June 2, 2022 9:13 AM<br>
<b>To:</b> archivesspace_users_group@lyralists.lyrasis.org<br>
<b>Subject:</b> [Archivesspace_Users_Group] Still unable to launch ArchivesSpaceService. Please help<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hello all,<br>
<br>
I have yet to hear back or find anything to fix this issue. I am still unable to start the ArchivesSpaceService.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">"Our previous system administrator set up ArchivesSpace 2.8.1 and we received a ticket that it needed to be re-indexed. None of us were even aware of what this server did. Before I could access
it, the server needed to be rebooted. Once it came back up, I was unable to start the ArchivesSpaceServe. I am shown this error whenever I try (even with Powershell)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">"Windows could not start the ArchivesSpaceService on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer
to service-specific error code 5."<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">I've checked the System Event Long and I don't even see any events that show an attempt to start the service. We've checked the logs and honestly, I'm lost trying to swim through all this data.
I don't see anything standing out that says there's an error. Has anyone encountered this before and know of a fix?"<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Thank you for your time,<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#F0B6D5">Ivan Allhiser</span></b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#F0B6D5;background:white">System Administrator</span><span style="font-size:12.0pt;color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#F0B6D5">Information Technology Services</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#F0B6D5;background:white">Ph</span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#F0B6D5;background:white"> (816) 501-3695</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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