[Archivesspace_Users_Group] Still troubleshooting ArchivesSpace / Preservica issue

Blake Carver blake.carver at lyrasis.org
Fri Oct 16 10:26:13 EDT 2020

Are you behind Apache/nginx/whatever? That error happens on everything they try to grab?
I think I'd start looking there, though I'm not sure what the problem is.
From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Neal, Rick <rneal at richmond.edu>
Sent: Friday, October 16, 2020 8:57 AM
To: Archivesspace Users Group <archivesspace_users_group at lyralists.lyrasis.org>
Cc: LaPrade, Crista <claprade at richmond.edu>
Subject: [Archivesspace_Users_Group] Still troubleshooting ArchivesSpace / Preservica issue

Good morning,

I am still troubleshooting an issue with Preservica not being able to connect to our ArchivesSpace upgrade, which is on a new server.

Preservica tech support saw this in the log:

Caused by: org.springframework.web.client.RestClientException: Could not extract response: no suitable HttpMessageConverter found for response type [interface java.util.Map] and content type [text/html;charset=iso-8859-1]

I checked my config.rb file and have this in it:

AppConfig[:db_url] = "jdbc:mysql://localhost:3306/archivesspace?user=asuser&password=somepassword&useUnicode=true&characterEncoding=UTF-8"

Is there some other place I have to change the Encoding perhaps?



Rick Neal

Library Systems and Applications Administrator

University of Richmond

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