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Are you behind Apache/nginx/whatever? That error happens on everything they try to grab?</div>
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I think I'd start looking there, though I'm not sure what the problem is.</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Neal, Rick
<rneal@richmond.edu><br>
<b>Sent:</b> Friday, October 16, 2020 8:57 AM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Cc:</b> LaPrade, Crista <claprade@richmond.edu><br>
<b>Subject:</b> [Archivesspace_Users_Group] Still troubleshooting ArchivesSpace / Preservica issue</font>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">Good morning,</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">I am still troubleshooting an issue with Preservica not being able to connect to our ArchivesSpace upgrade, which is on a new server.
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">Preservica tech support saw this in the log:</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">Caused by: org.springframework.web.client.RestClientException: Could not extract response: no suitable HttpMessageConverter found for response type [interface
java.util.Map] and content type [text/html;charset=iso-8859-1] </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">I checked my config.rb file and have this in it:</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">AppConfig[:db_url] = "jdbc:mysql://localhost:3306/archivesspace?user=asuser&password=somepassword&useUnicode=true&characterEncoding=UTF-8"</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">Is there some other place I have to change the Encoding perhaps?</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">Thanks,</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif; color:#201F1E; background:white">Rick</span></p>
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<p class="x_MsoNormal">Rick Neal</p>
<p class="x_MsoNormal">Library Systems and Applications Administrator</p>
<p class="x_MsoNormal">University of Richmond</p>
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