[Archivesspace_Users_Group] Proxy Error when loading large resource record?

Fri Apr 24 09:28:18 EDT 2020

Take a look in your ArchivesSpace and proxy error logs when that happens.
Look for ERROR or FATAL in archivesspace.out and maybe timeout (or just error) in your proxy.

I suspect whatever your proxy is (Apache or nginx?) might be timing out. ArchivesSpace running slow and trying to load all those records could cause the proxy to timeout.
ArchivesSpace may also need some more RAM.

________________________________
From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Cortland, Christina Rosalie <crosalie at live.unc.edu>
Sent: Thursday, April 23, 2020 10:30 AM
To: archivesspace_users_group at lyralists.lyrasis.org <archivesspace_users_group at lyralists.lyrasis.org>
Subject: [Archivesspace_Users_Group] Proxy Error when loading large resource record?

Hi all,

We recently migrated 2K+ top containers into ASpace to link to a single resource and started inconsistently but not infrequently running into a "Proxy Error" when trying to either load the resource record in the staff interface or when trying to search by resource record identifier from the main toolbar.

I get the response:
"<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>502 Proxy Error</title>
</head><body>
<h1>Proxy Error</h1>
<p>The proxy server received an invalid
response from an upstream server.<br />
The proxy server could not handle the request <em><a href="/resources/7076">GET /resources/7076</a></em>.<p>
Reason: <strong>Error reading from remote server</strong></p></p>
</body></html>"

See also attached screenshot of when this occurs while attempting to load the resource record.

When I refresh the page, the page usually (but again, not consistently) loads correctly.

Has anyone run into this before/has any suggestions for how to fix?

Thank you!

Christina Cortland
Software Development

UNC-Chapel Hill Libraries

Pronouns: she/her
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20200424/c20ba0a1/attachment.html>