[Archivesspace_Users_Group] “An error occurred loading this record"

[Christine Di Bella]

Hi Lydia,

Would you send some screenshots of what this looks like? Editing these components in EAD and reimporting them is probably not the best solution since there may be an underlying issue with these components.

In case it's related to record suppression: If a record is suppressed in ArchivesSpace, only people with certain permissions will be able to see it, and no one will be able to edit it. The better thing would be to first unsuppress the record(s) and then make the changes. If you don't have permission to suppress/unsuppress records currently, ask a system or repository manager to add them to the group you're in, if appropriate, or to unsuppress the record themselves. (But I don't know if that explains the issue you're having.)
 
Christine

Christine Di Bella
ArchivesSpace Community Outreach Manager
christine.dibella at lyrasis.org
800.999.8558 x2905
678-235-2905
cdibella13 (Skype) 


-----Original Message-----
From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Tang, Lydia
Sent: Thursday, September 22, 2016 9:57 AM
To: archivesspace_users_group at lyralists.lyrasis.org
Subject: [Archivesspace_Users_Group] “An error occurred loading this record"

Good morning, thank you all for your help earlier about adding permissions for the Top Containers.
I have a new question.  At some point, I believe a section of a finding aid may have been supressed (but either is not now or otherwise somehow still shows up in Print to PDF), and that particular series and subcomponents display a message: “An error occurred loading this record.”  I am able to expand the series but not edit it while it displays this message and the error persists even if I log out and log back in again or change browsers.  Would any of you have any ideas or workarounds?  I am thinking about exporting it as EAD and editing it that way, but out of wariness about linking/unlinking the Agents or Subjects, I would prefer to not do this. Thanks for your thoughts!
Lydia
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