[Archivesspace_Users_Group] new technical support option for ArchivesSpace members

[Christine Di Bella]

Dear ArchivesSpace members,

ArchivesSpace is happy to announce an additional way for ArchivesSpace members to receive technical support. Courtesy of resources approved by the ArchivesSpace Governance Board, staff from LYRASIS Technology Services will be taking an added role in providing help to individual ArchivesSpace members and contributing to the technical documentation for the application.

As befits a Community-Supported Software application, when you need help, we encourage you to look to the community first by posting to the Users Group listserv. Given the breadth of knowledge and experience on the listserv, and the sheer number of people participating (currently over 850 subscribers), many issues will be resolved quickly this way and everyone will benefit from the discussion of the issue and its solution.

If you are unable to resolve the issue using the listserv, or if you think you need more individualized assistance from the start, please email ArchivesSpaceHome at lyrasis.org<mailto:ArchivesSpaceHome at lyrasis.org> with your issue. If it requires technical assistance beyond the program staff's expertise, a program staff member will create a ticket and LYRASIS Technology Services staff will follow up with you. When applicable, once the issue has been resolved, LYRASIS Technology Services staff will also update related technical documentation on GitHub to make the issue easier to resolve for other users.

Please note that while there is no limit on the number of requests a member organization may make for assistance, support provided through membership is geared toward helping people learn how to help themselves and there are limits to the complexity of issues that can be addressed. For example, membership does not include hosting, customization, data migration, or intensive data repair. We can provide you with strong guidance in these areas, but we can't undertake the solutions themselves for you. If your issue requires assistance beyond what is possible through membership, we will alert you to this and suggest alternatives.

Please continue to file bug reports and feature requests via JIRA at http://support.archivesspace.org. More information is available at https://archivesspace.atlassian.net/wiki/display/ADC/How+to+Report+a+Bug and https://archivesspace.atlassian.net/wiki/display/ADC/How+to+Request+a+New+Feature. Program staff can assist you with filing these if you need help, or if a bug report or feature request comes out of your support request.

We hope that you will find the availability of this additional level of technical assistance helpful. If you have any questions, or if you need assistance, please email the program team at ArchivesSpaceHome at lyrasis.org<mailto:ArchivesSpaceHome at lyrasis.org>.
Christine

Christine Di Bella
Community Outreach Manager
christine.dibella at lyrasis.org<mailto:christine.dibella at lyrasis.org>
800.999.8558 x2905
678-235-2905
cdibella13 (Skype)
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