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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Dear ArchivesSpace members,<o:p></o:p></span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">ArchivesSpace is happy to announce an additional way for ArchivesSpace members to receive technical support. Courtesy of resources approved by the ArchivesSpace Governance Board, staff
from LYRASIS Technology Services will be taking an added role in providing help to individual ArchivesSpace members and contributing to the technical documentation for the application.</span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">As befits a Community-Supported Software application, when you need help, we encourage you to look to the community first by posting to the Users Group listserv. Given the breadth of
knowledge and experience on the listserv, and the sheer number of people participating (currently over 850 subscribers), many issues will be resolved quickly this way and everyone will benefit from the discussion of the issue and its solution.
</span><o:p></o:p></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">If you are unable to resolve the issue using the listserv, or if you think you need more individualized assistance from the start, please email
</span><a href="mailto:ArchivesSpaceHome@lyrasis.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1">ArchivesSpaceHome@lyrasis.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> with your
issue. If it requires technical assistance beyond the program staff’s expertise, a program staff member will create a ticket and LYRASIS Technology Services staff will follow up with you. When applicable, once the issue has been resolved, LYRASIS Technology
Services staff will also update related technical documentation on GitHub to make the issue easier to resolve for other users.</span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Please note that while there is no limit on the number of requests a member organization may make for assistance, support provided through membership is geared toward helping people
learn how to help themselves and there are limits to the complexity of issues that can be addressed. For example, membership does not include hosting, customization, data migration, or intensive data repair. We can provide you with strong guidance in these
areas, but we can’t undertake the solutions themselves for you. If your issue requires assistance beyond what is possible through membership, we will alert you to this and suggest alternatives.</span><o:p></o:p></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Please continue to file bug reports and feature requests via JIRA at
</span><a href="http://support.archivesspace.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1">http://support.archivesspace.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">. More information
is available at </span><a href="https://archivesspace.atlassian.net/wiki/display/ADC/How+to+Report+a+Bug"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1">https://archivesspace.atlassian.net/wiki/display/ADC/How+to+Report+a+Bug</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">
and </span><a href="https://archivesspace.atlassian.net/wiki/display/ADC/How+to+Request+a+New+Feature"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1">https://archivesspace.atlassian.net/wiki/display/ADC/How+to+Request+a+New+Feature</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">.
Program staff can assist you with filing these if you need help, or if a bug report or feature request comes out of your support request.</span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">We hope that you will find the availability of this additional level of technical assistance helpful. If you have any questions, or if you need assistance, please email the program
team at </span><a href="mailto:ArchivesSpaceHome@lyrasis.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1">ArchivesSpaceHome@lyrasis.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">.</span><o:p></o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Christine Di Bella<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Community Outreach Manager<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:christine.dibella@lyrasis.org"><span style="font-family:"Arial",sans-serif;color:#0563C1">christine.dibella@lyrasis.org</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">800.999.8558 x2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">678-235-2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">cdibella13 (Skype) </span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><img border="0" width="199" height="55" id="Picture_x0020_1" src="cid:image001.png@01D23E56.1FD3CED0" alt="cid:image003.png@01CE734E.FD759D30"></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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