[Archivesspace_Users_Group] white screen lock-out

[Chris Fitzpatrick]

Hm. 

And Annie you get the same white screen when it locks out? 

Yeah, 10 rows shouldn't be too many ( I was thinking like 50 or more ). And if you're getting the same white screen with different browsers, then we can rule that out. Do the Resources have a lot of child archival objects? Like a child with hundreds of direct siblings?

Also..weird technical question but do you know if you're using a proxy? Like is your archivesspace have the :8080 port numbers in the URL or not? 

b,chris. 

Chris Fitzpatrick | Developer, ArchivesSpace
Skype: chrisfitzpat  | Phone: 918.236.6048
http://archivesspace.org/

________________________________________
From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Annie Benefiel <benefiea at gvsu.edu>
Sent: Wednesday, March 30, 2016 6:53 PM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] white screen lock-out

I have experienced a similar problem using RDE (also in Chrome browser). I have found that when it happens the resource gets "locked out" for about a day, and is accessible when I come back to it the next day. Even attempting to access the resource in another browser fails (tried IE and Firefox). Not so great when you've got a lot of data to enter! In my experimentation I have found that validating the rows before saving them seems to help prevent the "lock out" problem. But I haven't exactly been scientific about it. For longer finding aids I'm using a MS Excel>EAD>ASpace workflow to prevent data loss and lock outs.

Annie Benefiel
Assistant Archivist
Grand Valley State University
Special Collections & University Archives
(616) 331-8727
www.gvsu.edu/library/specialcollections




-----Original Message-----
From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Tang, Lydia
Sent: Wednesday, March 30, 2016 10:07 AM
To: archivesspace_users_group at lyralists.lyrasis.org
Subject: Re: [Archivesspace_Users_Group] white screen lock-out

Hi Chris and everyone,

I wouldn’t be trying to save more then 10 lines at once (referring to my earlier post about the ease of losing RDE data – which BTW has gotten better, maybe I’m getting the hang of it or maybe there was a tweak on the back end, but I haven’t lost my data nearly as often as the fall), but the white screen lock-out happens even when I erase an archival object.  It happens on a regular basis for me, where I either have to log back in to our Aspace instance or even have to switch to a new browser and try again.  I am using Google Chrome as the browser, but also use Safari if I have to.

My IT folks increased the uh – buffer (sorry, not techie) memory, but this lock-out still occurs.  When it does, their logs are not able to show the problem.

Thanks so much for any help you could provide!

Lydia

—

Hi Lydia,

How many rows are you trying to save at once? And which browser? You might be killing your browser's javascript engine.
b,chris.

Chris Fitzpatrick | Developer, ArchivesSpace
Skype: chrisfitzpat  | Phone: 918.236.6048 http://archivesspace.org/

________________________________________
From: archivesspace_users_group-bounces at lyralists.lyrasis.org<http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group> <archivesspace_users_group-bounces at lyralists.lyrasis.org<http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group>> on behalf of Tang, Lydia <ltang5 at mail.lib.msu.edu<http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group>>
Sent: Tuesday, March 29, 2016 11:03 PM
To: archivesspace_users_group at lyralists.lyrasis.org<http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group>
Subject: [Archivesspace_Users_Group] white screen lock-out

Hello!
Sometimes when I am inputting data with the Rapid Data Entry (RDE) tool, our Aspace instance tends to go to a white screen and basically locks me out.  I try even closing the browser window and then relogging back in, but it still will be completely white for trying to access the particular resource.  I was just wondering if this is a local problem for me, or whether it is more widespread?  Thank you so much, Lydia _______________________________________________
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