[Archivesspace_Users_Group] [EXT] Server keeps stopping Archivesspace

Calev, Suzanna suzanna.calev at wilkes.edu
Fri Jan 21 12:24:00 EST 2022


Hi Lev,

Thank you for your response. I don't even think I am able to sign in and
get as far as you get because I get this error when trying to go either the
staff interface or the public one. I had thought initially it had something
to do with archivesspace being hosted on one of our servers so I reached
out to networking and they said this is a software issue not a server
issue. The network person is able to turn it back on again but it keeps
happening randomly and it's only until I realize it that I get them to turn
it back on. I wanted to see if anyone else had this happen where it just
periodically shuts off.

On Fri, Jan 21, 2022 at 12:12 PM Earle, Lev <learle at library.rochester.edu>
wrote:

> Hi Suzanna,
>
>
>
> I’ve been having what might be a similar issue, especially when trying to
> use the Enable Reorder function on container lists. Often the page will
> keep on loading, or time out, and I’ll receive a 403 Forbidden error. I
> have to clear my cache and go back into ArchivesSpace from the beginning to
> be able to get back in to editing the resource. This happens especially
> with larger finding aids. I have a much worse time of it when I’m editing
> off-site, or working from home, where my internet is not as good. My
> student workers and other off-site editors have the same issues. Does this
> sound like what is happening to you?
>
>
>
> Our tech folks here have told me it has something to do with the request
> timing out- the request takes too long to send and return, and in response
> the system thinks two separate people are trying to edit the same record,
> or something. Still, if anyone knows a way to fix this or get around it,
> it’s been really awful in trying to work from home in this distanced age.
>
>
>
> Sorry, this was less of a fix than an “I have this problem too,” but
> hopefully if it’s not an isolated issue, there might be something Lyrasis
> can do about it?
>
>
>
> Cheers,
>
> -Lev.
>
>
>
> ___________________________
>
> Lev Earle - *they/them *
>
> Special Collections Processing Archivist – RBSCP
>
> University of Rochester River Campus Libraries
>
>
>
> I am currently working on site at Rhees W-F, 9-6pm, with Tuesdays
> 11-7:30pm, and Mondays 9:30-6 at the Library Annex. For the fastest
> response, please text me.
>
>
>
>
>
> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org <
> archivesspace_users_group-bounces at lyralists.lyrasis.org> *On Behalf Of *Calev,
> Suzanna
> *Sent:* Friday, January 21, 2022 11:53 AM
> *To:* Archivesspace Users Group <
> archivesspace_users_group at lyralists.lyrasis.org>
> *Subject:* [EXT] [Archivesspace_Users_Group] Server keeps stopping
> Archivesspace
>
>
>
> Hi Aspace User group,
>
>
>
> I'm wondering if I can troubleshoot this issue here. I recently reached
> out to our network guys to address why Archivespace keeps sporadically
> shutting down and they said the following:
>
> It is not that the server itself is shutting down -- the service is merely
> stopping and I cannot pinpoint anything that is triggering this to happen.
> I can most definitely move it to a different server, but I do not believe
> that will fix the issue. I feel it either has to do with the software
> itself, or a Java function, database issue, etc.
>
>
>
> If anyone has any suggestions or ideas as to what we can look for to
> prevent this from happening, I'd greatly appreciate your input.
>
> Thank you,
>
> Suzanna
>
> --
>
> Suzanna Calev, MLIS & MA
>
> Archivist/Public Services Librarian
> Farley Library
> 187 South Franklin Street
> Wilkes-Barre, PA 18766
>
> Office: 570-408-2012
>
> Archives: 570-408-4264
>
> Cell: 917-656-3515
>
> suzanna.calev at wilkes.edu
>
>
>
>
>
> _______________________________________________
> Archivesspace_Users_Group mailing list
> Archivesspace_Users_Group at lyralists.lyrasis.org
> http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group
>


-- 
Suzanna Calev, MLIS & MA
Archivist/Public Services Librarian
Farley Library
187 South Franklin Street
Wilkes-Barre, PA 18766
Office: 570-408-2012
Archives: 570-408-4264
Cell: 917-656-3515
suzanna.calev at wilkes.edu
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