[Archivesspace_Users_Group] Unable to view or edit resource record/tree

Blake Carver blake.carver at lyrasis.org
Mon Sep 16 16:05:27 EDT 2019

I'm going to agree with Steve, especially "I would guess it was an indexing problem,"
I'd start with a full reindex and see if that takes care of it before anything else.
From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Majewski, Steven Dennis (sdm7g) <sdm7g at virginia.edu>
Sent: Monday, September 16, 2019 3:59 PM
To: Archivesspace Users Group <archivesspace_users_group at lyralists.lyrasis.org>
Subject: Re: [Archivesspace_Users_Group] Unable to view or edit resource record/tree

If it was just the PUI, I would guess it was an indexing problem, but that “Oops” error, to me,
looks like it’s having a problem with retrieving resource tree information from the backend.

Not too long ago, there was a thread on this mailing list with the subject:  "Retrieving tree info via API (what are "waypoints”?)”
You might take a look at that thread and see if you can do a backend API query to fetch the resource root and it’s waypoints.

Except that the “affecting all resources” sounds like something more global.

What is in the log files when this happens ?

— Steve M.

On Sep 16, 2019, at 3:06 PM, Zachary L Pelli <zachary.pelli at shu.edu<mailto:zachary.pelli at shu.edu>> wrote:

We’re running 2.5.2. On the staff interface, clicking Edit or View on any top level resource record gives this error: “Oops! We're having trouble fetching this tree. Please try refreshing the page.” On the PUI, you can view the top-level record, but the “Collection Organization” tree is blank. This issue seems to be affecting all resources.


Zach Pelli
Digital Collections Infrastructure Developer
Seton Hall University Libraries

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