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I'm going to agree with Steve, especially "<span style="color: rgb(32, 31, 30); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; background-color: rgb(255, 255, 255); display: inline !important">I
would guess it was an indexing problem," </span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span style="color: rgb(32, 31, 30); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; background-color: rgb(255, 255, 255); display: inline !important">I'd
start with a full reindex and see if that takes care of it before anything else. </span></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Majewski, Steven
Dennis (sdm7g) <sdm7g@virginia.edu><br>
<b>Sent:</b> Monday, September 16, 2019 3:59 PM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Unable to view or edit resource record/tree</font>
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<div class="" style="word-wrap:break-word; line-break:after-white-space">If it was just the PUI, I would guess it was an indexing problem, but that “Oops” error, to me,
<div class="">looks like it’s having a problem with retrieving resource tree information from the backend. </div>
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</div>
<div class="">Not too long ago, there was a thread on this mailing list with the subject: <span class="" style="color:rgba(0,0,0,0.85098); font-family:"Helvetica Neue"">"Retrieving tree info via API (what are "waypoints”?)</span><font face="Helvetica Neue" class=""><span class="" style="color:rgba(0,0,0,0.85098)">”</span></font></div>
<div class=""><font face="Helvetica Neue" class=""><span class="" style="color:rgba(0,0,0,0.85098)">You might take a look at that thread and see if you can do a backend API query to fetch the resource root and it</span><span class="" style="color:rgba(0,0,0,0.85098)">’</span><span class="" style="color:rgba(0,0,0,0.85098)">s
waypoints. </span></font></div>
<div class=""><font face="Helvetica Neue" class=""><span class="" style="color:rgba(0,0,0,0.85098)"><br class="">
</span></font></div>
<div class=""><font face="Helvetica Neue" class=""><span class="" style="color:rgba(0,0,0,0.85098)">Except that the “affecting all resources” sounds like something more global. </span></font></div>
<div class=""><font face="Helvetica Neue" class=""><span class="" style="color:rgba(0,0,0,0.85098)"><br class="">
</span></font></div>
<div class=""><font face="Helvetica Neue" class=""><span class="" style="color:rgba(0,0,0,0.85098)">What is in the log files when this happens ? </span></font></div>
<div class=""><font face="Helvetica Neue" class=""><span class="" style="color:rgba(0,0,0,0.85098)"><br class="">
</span></font></div>
<div class="">— Steve M. </div>
<div class=""><br class="">
<div><br class="">
<blockquote type="cite" class="">
<div class="">On Sep 16, 2019, at 3:06 PM, Zachary L Pelli <<a href="mailto:zachary.pelli@shu.edu" class="">zachary.pelli@shu.edu</a>> wrote:</div>
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<div class="x_WordSection1" style="font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
We’re running 2.5.2. On the staff interface, clicking Edit or View on any top level resource record gives this error: “Oops! We're having trouble fetching this tree. Please try refreshing the page.” On the PUI, you can view the top-level record, but the “Collection
Organization” tree is blank. This issue seems to be affecting all resources.</div>
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<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:12pt">Regards,</span></div>
<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:12pt"> </span></div>
<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:14pt">Zach Pelli</span></div>
<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
Digital Collections Infrastructure Developer</div>
<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
Seton Hall University Libraries</div>
<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
973.275.2046</div>
<div class="" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
</div>
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<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">_______________________________________________</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">Archivesspace_Users_Group
mailing list</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org" class="" style="color:rgb(149,79,114); text-decoration:underline; font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">Archivesspace_Users_Group@lyralists.lyrasis.org</a><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<a href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group" class="" style="color:rgb(149,79,114); text-decoration:underline; font-family:Helvetica; font-size:14px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a></div>
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