[Archivesspace_Users_Group] white screen lock-out

Wed Mar 30 14:48:09 EDT 2016

Hi Chris et al,

I also experience this problem, on both Firefox and Chrome.  I have to exit the browser and re log into ASpace, but my data is saved.

Thanks,
Sue

Sue Luftschein
Archival and Metadata Librarian
USC Libraries Special Collections
University of Southern California
Doheny Memorial Library
3550 Trousdale Parkway, Room 207
Los Angeles, CA 90089-0189
tel:213-740-4046
fax:213-740-2343
luftsche at usc.edu

________________________________________
From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Chris Fitzpatrick <Chris.Fitzpatrick at lyrasis.org>
Sent: Wednesday, March 30, 2016 10:23 AM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] white screen lock-out

Hm.

And Annie you get the same white screen when it locks out?

Yeah, 10 rows shouldn't be too many ( I was thinking like 50 or more ). And if you're getting the same white screen with different browsers, then we can rule that out. Do the Resources have a lot of child archival objects? Like a child with hundreds of direct siblings?

Also..weird technical question but do you know if you're using a proxy? Like is your archivesspace have the :8080 port numbers in the URL or not?

b,chris.

Chris Fitzpatrick | Developer, ArchivesSpace
Skype: chrisfitzpat  | Phone: 918.236.6048
https://urldefense.proofpoint.com/v2/url?u=http-3A__archivesspace.org_&d=CwIF-g&c=clK7kQUTWtAVEOVIgvi0NU5BOUHhpN0H8p7CSfnc_gI&r=G9iOZhE_THmV6rgRVOmCFA&m=fILE3emOhc-riEeKQJrgV_eV37ySG5wScaSwG6uyOLs&s=wCWjrm2hF5RoKcDoFiiOS67c04aS8RGYhyKkZQEqqPM&e=

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From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Annie Benefiel <benefiea at gvsu.edu>
Sent: Wednesday, March 30, 2016 6:53 PM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] white screen lock-out

I have experienced a similar problem using RDE (also in Chrome browser). I have found that when it happens the resource gets "locked out" for about a day, and is accessible when I come back to it the next day. Even attempting to access the resource in another browser fails (tried IE and Firefox). Not so great when you've got a lot of data to enter! In my experimentation I have found that validating the rows before saving them seems to help prevent the "lock out" problem. But I haven't exactly been scientific about it. For longer finding aids I'm using a MS Excel>EAD>ASpace workflow to prevent data loss and lock outs.

Annie Benefiel
Assistant Archivist
Grand Valley State University
Special Collections & University Archives
(616) 331-8727
www.gvsu.edu/library/specialcollections

-----Original Message-----
From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Tang, Lydia
Sent: Wednesday, March 30, 2016 10:07 AM
To: archivesspace_users_group at lyralists.lyrasis.org
Subject: Re: [Archivesspace_Users_Group] white screen lock-out

Hi Chris and everyone,

I wouldn’t be trying to save more then 10 lines at once (referring to my earlier post about the ease of losing RDE data – which BTW has gotten better, maybe I’m getting the hang of it or maybe there was a tweak on the back end, but I haven’t lost my data nearly as often as the fall), but the white screen lock-out happens even when I erase an archival object.  It happens on a regular basis for me, where I either have to log back in to our Aspace instance or even have to switch to a new browser and try again.  I am using Google Chrome as the browser, but also use Safari if I have to.

My IT folks increased the uh – buffer (sorry, not techie) memory, but this lock-out still occurs.  When it does, their logs are not able to show the problem.

Thanks so much for any help you could provide!

Lydia

—

Hi Lydia,

How many rows are you trying to save at once? And which browser? You might be killing your browser's javascript engine.
b,chris.

Chris Fitzpatrick | Developer, ArchivesSpace
Skype: chrisfitzpat  | Phone: 918.236.6048 https://urldefense.proofpoint.com/v2/url?u=http-3A__archivesspace.org_&d=CwIF-g&c=clK7kQUTWtAVEOVIgvi0NU5BOUHhpN0H8p7CSfnc_gI&r=G9iOZhE_THmV6rgRVOmCFA&m=fILE3emOhc-riEeKQJrgV_eV37ySG5wScaSwG6uyOLs&s=wCWjrm2hF5RoKcDoFiiOS67c04aS8RGYhyKkZQEqqPM&e=

________________________________________
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Subject: [Archivesspace_Users_Group] white screen lock-out

Hello!
Sometimes when I am inputting data with the Rapid Data Entry (RDE) tool, our Aspace instance tends to go to a white screen and basically locks me out.  I try even closing the browser window and then relogging back in, but it still will be completely white for trying to access the particular resource.  I was just wondering if this is a local problem for me, or whether it is more widespread?  Thank you so much, Lydia _______________________________________________
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