[Archivesspace_Users_Group] Problem with record being entered/worked on disappearing...

Fri Apr 22 13:23:16 EDT 2016

HI Christine,
  I hope this was the correct email to ask this question..  I wasn't sure
it should go on the users group...so thank you for getting back to me.
  My volunteer said he was going back and forth between windows on the
computer - leaving open archives space, going to our local database, past
perfect, to get info from there,,,and also from a windows doc., where he
had written up some info - probably the scope and content info for the
finding aid.

  It was a resource record, a new one, and he was working his way down
through the components of the record - almost done actually.  I 'm fairly
sure he was NOT using rapid data entry...  .

 Our Archives Space is hosted by Library Host - , so do you suggest I
contact them?
  One other point, is that our server is not doing well, but it's NOT on
our server....so that should not make a difference at all.  (We are small,
and do not have an IT person,, I'm sort of it, as is another staff
member....   )  we have someone who comes in once a month...

  My volunteer is pretty computer savvy, so I'm fairly sure he was saving
things as he went, and Archives space prompts you so frequently to do
that,,, I'm fairly sure he was saving as he went along.
  All I can think of is that he mistakenly deleted the record in some
way....

 Thanks for getting back to me - I might try to enter a another new
record...
 We are both fairly new at this, since feb.   so it probably is just
that...

Thanks again.

Pat

On Fri, Apr 22, 2016 at 6:26 AM, Christine Di Bella <
christine.dibella at lyrasis.org> wrote:

> Hi Patricia,
>
>
>
> Can you describe in a little more detail what the volunteer was doing when
> this happened and how the records disappeared? Was it a resource or a
> different kind of record, and was it an entire record, or only certain
> components? There have been some reports of issues when people are using
> the Rapid Data Entry (RDE) tool that appear to be related to a cookie that
> is set in the browser, and of people occasionally deleting things beyond or
> in the place of what they intended to delete, but I’m not aware of reports
> of records just disappearing otherwise.
>
>
>
> (Just a clarification on your last sentence. Your ArchivesSpace
> installation is on a server maintained by either your organization or a
> hosting provider, so you would need to check with the appropriate IT person
> about whether there were any network or hardware issues related to
> performance if the problem was not due to the software itself.)
>
>
>
> Christine
>
>
>
> Christine Di Bella
>
> Community Outreach Manager
>
> christine.dibella at lyrasis.org
>
> 800.999.8558 x2905
>
> 678-235-2905
>
> cdibella13 (Skype)
>
> [image: cid:image003.png at 01CE734E.FD759D30]
>
>
>
> *From:* archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:
> archivesspace_users_group-bounces at lyralists.lyrasis.org] *On Behalf Of *Patricia
> L. Keats
> *Sent:* Thursday, April 21, 2016 5:45 PM
> *To:* Archivesspace_Users_Group at lyralists.lyrasis.org
> *Subject:* [Archivesspace_Users_Group] Problem with record being
> entered/worked on disappearing...
>
>
>
> We were working on entering 4 new records this morning, saving them as we
> go along - and in the middle of working on them, they disappeared.  My
> volunteer was doing this, but he has been working with the system for 2
> months now, and has successfully entered and saved other records - so I'm
> fairly sure he was saving them as he went along...
>
>
>
>  Anyone else have this problem?  I just spent some time poking around and
> looking, and they are truly gone.
>
>   Is there some problem with the system today.?
>
>
>
>
>
> Thanks, Pat Keats
>
>
>
> --
>
> *Patricia L. Keats*
>
> *Director of Library and Archives*
>
> *Alice Phelan Sullivan Library*
>
> *The Society of California Pioneers*
>
> *101 Montgomery Street, Suite 150*
>
> *Presidio of San Francisco*
>
> *San Francisco, CA  94129*
>
> *415.957.1849 <415.957.1849>*
> * pkeats at californiapioneers.org <pkeats at californiapioneers.org>*
>
> *http://www.californiapioneers.org/ <http://www.californiapioneers.org/>*
>
>
>
> *Become a friend  http://www.californiapioneers.org/join/friends/
> <http://www.californiapioneers.org/join/friends/>*
>
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-- 

*Patricia L. Keats*

*Director of Library and Archives*

*Alice Phelan Sullivan Library*

*The Society of California Pioneers*

*101 Montgomery Street, Suite 150*

*Presidio of San Francisco*

*San Francisco, CA  94129*
*415.957.1849*
*pkeats at californiapioneers.org <pkeats at californiapioneers.org>*

*http://www.californiapioneers.org/ <http://www.californiapioneers.org/>*

*Become a friend  **http://www.californiapioneers.org/join/friends/
<http://www.californiapioneers.org/join/friends/>*

* <http://www.californiapioneers.org/singing_the_golden_state.html>*
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