[Archivesspace_Users_Group] white screen lock-out

[Susan Luftschein]

Hi Chris,

Yes, we are hosted.  As for your questions: Not sure how to judge period of time after hitting save, but I would say there really isn't one--goes pretty quickly to white screen.  When I close and reopen the browser and go back to the record, all the data I had entered with RDE is there (ie it saved).

Thanks,
Sue

Sue Luftschein
Archival and Metadata Librarian
USC Libraries Special Collections
University of Southern California
Doheny Memorial Library
3550 Trousdale Parkway, Room 207
Los Angeles, CA 90089-0189
tel:213-740-4046
fax:213-740-2343
luftsche at usc.edu

-----Original Message-----
From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Chris Fitzpatrick
Sent: Thursday, March 31, 2016 1:19 AM
To: archivesspace_users_group at lyralists.lyrasis.org
Subject: Re: [Archivesspace_Users_Group] white screen lock-out


Hi,

Ok...so, yeah 224 should not be too much either. And, it does sound like you're using a proxy ( this is a webserver like Apache or Nginx which directs regular WWW traffic to the :8080 ports that Java uses...so not having "8080" in your URLs probably means you have one.. )

And Susan, you're hosted with LYRASIS, right? So, that will probably rule out most server performance / "we don't have enough RAM" issues. 

Trying to replicate this...Let me break this down:

1) Using the RDE, I complete 10 rows or so and hit "Save" 
  Q1) There's a period of time ( like it's trying to save)  or does it just go to white screen? 
2) White screen
4) I restart my browser, log into aspace, go back to edit the record...white screen.
  Q2) Do you know what happens if you look at the view/readonly page?
  Q3) Other records are totally unaffected? It's just that one record?

Also...anyone who can share their logs ( with a period of time where this was known to have happened ) would be great...if you do can you tell me the URL of the record affected? 


b,chris. 

Chris Fitzpatrick | Developer, ArchivesSpace
Skype: chrisfitzpat  | Phone: 918.236.6048 https://urldefense.proofpoint.com/v2/url?u=http-3A__archivesspace.org_&d=CwIF-g&c=clK7kQUTWtAVEOVIgvi0NU5BOUHhpN0H8p7CSfnc_gI&r=G9iOZhE_THmV6rgRVOmCFA&m=FZm2Q20N_l-gLc3_XM_vOYg3gD6G2zu2rdY6FjEUFuY&s=omQjTi5e3SQ6nDRwhkh8JUZEOvnb64DdILuCgcgdxOI&e= 

________________________________________
From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> on behalf of Tang, Lydia <ltang5 at mail.lib.msu.edu>
Sent: Wednesday, March 30, 2016 9:35 PM
To: archivesspace_users_group at lyralists.lyrasis.org
Subject: [Archivesspace_Users_Group] white screen lock-out

Hi Chris and everybody,
Well, actually, there was one section of the finding aid which had a run of 224 sibling components (file level description), but most of the other sections are 50 or so at the most.  Do you think that could be it?
I don't think we're using a proxy.  We don't have the :8080 in the URL (but I will let you know if I find out differently).
Thanks so much for your help!
Lydia
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