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<p class=MsoNormal><b><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-weight:bold'>NFAIS Enotes, December 2010</span></font></b></p>
<p class=MsoNormal><b><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-weight:bold'>Written and Compiled by Jill
O’Neill</span></font></b></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Back in October, I tweeted the Really Strategies User
Conference. The closing speaker of the day was a gentleman from Google who
discussed the much anticipated launch of Google Editions. As is the case with
most Google presentations in such group environments, the speaker delivered a
well-crafted presentation with many bright graphics aimed at distracting the
audience from recognizing that little hard information is actually being
shared. The presentation reiterated what was already known – that
Google’s foray into electronic books would at least match the baseline
experience of Amazon’s Kindle reading environment. Readers could read the
title of their choice on the device of their choice and by extension at the
appropriate time, and allowing for the appropriate context.</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>On </span></font><font size=2 face=Georgia><span
style='font-size:11.0pt;font-family:Georgia'>December 6, 2010</span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>,
Google’s eBookstore launched with an announcement on the Official Google Blog
that also gave away little hard information. The rebranded Google eBooks launched
with 3 million titles (with a percentage of those being public domain titles
that were part of the Google book scanning project). The piece referenced
statistics from the extended Google Books project -- 15 million scanned titles
from more than 40 libraries in 100 countries and in more than 400 languages.
(Google eBooks is essentially a sub-set of that project). It’s worth
noting that the bookstore’s URL is tied to the books.google.com site
itself as a sub-directory of that site (see <a
href="http://books.google.com/ebooks">http://books.google.com/ebooks</a>). The
user can reach his or her own library, as built up since the launch of Google
Books in 2004, by clicking either on a small link in the upper right hand
corner of his or her screen monitor or on the slightly larger link that appears
at the bottom of the bookstore’s home page.</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> The same sales pitch indicates that the upgraded Google
reader offers a two-page reading mode, the option to search inside the book,
user customization, free sample chapters, and an “About This Book”
page. The entry included a link to a sample title displayed in the new HTML5
reader so that new users could see the “full-featured” interface
and better understand the nature of the reading experience. As with so many product
launches at Google, a 2-minute introductory video was provided (see: <a
href="http://googleblog.blogspot.com/2010/12/discover-more-than-3-million-google.html">http://googleblog.blogspot.com/2010/12/discover-more-than-3-million-google.html</a>).</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>There are two ways of entering the new Google Books
environment – one is a search box on the left that is described as
allowing you to search “the latest index of the world’s
books” and the other (on the right of the screen) is a invitation to
“Shop in the Bookstore Now” by clicking on Google’s branded
bright blue button. The former has links to the user’s library as well as
to a browsable interface (essentially the familiar interface to Google Books),
while the latter urges the user to shop for titles that can be read on the Web,
Android, iPhone, iPad, Sony and Nook. Clicking on that button takes the user
into a shopping interface which is arguably more attractive (and less
cluttered) than Amazon’s.</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>How does the user know what is available? Cover art
displays over two-thirds of the screen, but in a lower-left hand navigational
space (you may have to scroll), there is a traditional set of subject
classifications. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Kindle users might naturally expect that where a Kindle
edition is available, there will also be a Google edition available. This is
not necessarily the case. Checking against my personal Kindle book collection,
I noted that Chris Anderson’s <i><span style='font-style:italic'>Free<b><span
style='font-weight:bold'> </span></b></span></i>as well as<b><i><span
style='font-weight:bold;font-style:italic'> </span></i></b>Simon
Winchester’s <i><span style='font-style:italic'>The Professor and the Mad
Man </span></i>were two highly visible titles unavailable in electronic form on
Google. <b><i><span style='font-weight:bold;font-style:italic'> </span></i></b>Where
both Kindle edition (KE) and Google eBook edition (GE) do exist, the pricing is
comparable: </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><i><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-style:italic'>Groundswell</span></font></i><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> GE
$9.88 KE $9.99</span></font></p>
<p class=MsoNormal><i><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-style:italic'>The Bible: A Biography</span></font></i><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> GE
$8.00 KE $7.79</span></font></p>
<p class=MsoNormal><i><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-style:italic'>Dreaming in Code</span></font></i><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> GE
$9.99 KE $8.43</span></font></p>
<p class=MsoNormal><i><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-style:italic'>Wikinomics<b><span style='font-weight:
bold'> </span></b></span></font></i><font size=2 face=Georgia><span
style='font-size:11.0pt;font-family:Georgia'> GE
$9.99 KE $9.99</span></font></p>
<p class=MsoNormal><i><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-style:italic'>Jane Austen in </span></font></i><i><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia;
font-style:italic'>Hollywood</span></font></i><font size=2 face=Georgia><span
style='font-size:11.0pt;font-family:Georgia'> GE 13.20 KE
$13.20</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Those titles are randomly chosen from my own collection at
Google Books, but they are also titles that have been included as required
texts on various college syllabi in recent years. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>The user gains access to a title by pressing the “<i><span
style='font-style:italic'>Get It Now</span></i>” button. If the title is
a current one for which payment must be made, that process is handled through
the Google Check-out service. The reader is then taken to the book’s page
where he or she must click through a second time using a button, “Read
the Book.” (Note: There will be three clicks before the user’s
reading experience actually can begin). Once the user has gained the right to
access a title, the title is then transferred to the user’s “Google
ebooks shelf,” regardless of whether it is in or out of copyright.
Clicking on the book’s cover vaults the reader into one of two reading
interfaces. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>The alternative options to the “<i><span
style='font-style:italic'>Get It Now</span></i>” button are (a) <i><span
style='font-style:italic'>View Sample</span></i> and (b) <i><span
style='font-style:italic'>Read on Your Device</span></i>. If the user opts to
view a sample in this context, he or she is vaulted into the older Google
interface to view the scanned pages as a default. The option of reading on
one’s own device takes the user to a page of apps for reading on
alternate devices, just as Amazon offers various options for reading Kindle
editions. Android and web access is immediate and Apple devices (iPad, iPod
Touch and the iPhone) have approved apps available to the reader. (Note: These
are not apps necessarily offering a seamless experience. If one needs help with
the app while using it, the help page the user sees refers the individual to a
URL. Not a live link, just a URL delivered as part of the text). At the time of
this writing, users with either Sony or Barnes & Noble devices were guided
to Google Help pages with instructions for the appropriate handling of a
digital file. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>As previously mentioned, if the user selects the “<i><span
style='font-style:italic'>Get it Free</span></i>” button for a public
domain title in the bookstore, there’s still an additional step to go
through. That button takes the user to an extended “About This
Book” page and only by clicking on a “<i><span style='font-style:
italic'>Read it Now</span></i>” button is the user finally taken to the
text of his or her selection. As an aside, the older “About this
Book” page prominently showed which Google-partnered library had supplied
the physical volume for scanning; in this new environment, that tidbit of information
which would have continued to give the Harvard or Oxford University collections
legitimate visibility is now buried at the foot of the page with other mundane
bibliographic data.</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>If the user chooses to read the text in flowable text,
that option may be selected though a settings button governing the size of
type, the preferred font, the text size, line spacing and ragged or right
justified margins. Those options naturally disappear from view if the user
sticks to the default of scanned pages. While it appears that the older Google
reader interface is primarily being used for any scanned title previews and
initial access to Full View titles, the new reader interface is intended to
operate in any Java-enabled web browser. The deciding factor of which interface
the user will see for reading a sample in the new viewer (insofar as I can tell
through use) is whether the publisher has allowed Google to display a preview
solely in PDF file format (in which case the user sees the older interface) or
whether the publisher is permitting Google to display the preview in flowable
text. The problem with this is that an ordinary user has no idea about such a
nuance and therefore is likely to be thrown into confusion when different
interfaces display for different titles while the user is shopping during a
single session in the eBookstore. Additional confusion may derive from the fact
that within the newer interface, the tool bar sometimes appears on the left of
the screen and at other times in the upper right of the screen. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>To further complicate matters, Google will sometimes put a
message next to a title’s <i><span style='font-style:italic'>Buy</span></i>
button that says “<i><span style='font-style:italic'>Better for Larger
Screen.</span></i>” That message is supposed to convey to the user that
only a PDF file of scanned images is available for purchase. The casual user
who purchases an e-book without noting that message for reading on an iPod
Touch is doubly out of luck. Not only can s/he not read the title on the device
of choice, but neither can that title be deleted from the user’s iTouch
device. There is no mechanism in Google Books for deleting titles from
one’s library in either the mobile app or the browser-based environment
of the desktop. Google’s usage data likely suggests to them that users
don’t differentiate well between PDF and ePub so they’ve dropped
that terminology. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>It’s that kind of information architecture that
makes the Google eBookstore an incredibly irritating environment. It’s
Google Books…but then again, it’s really not. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Another disconcerting aspect to the Google ebookstore experience
is that once the user is inside it, there’s no easy navigational path
back to those titles in the user’s Google Books library – the
interface used in Google Books since its launch. I can actually only navigate
within the Bookstore to the shelf designated for Google ebooks. Nor can a user
reading a free book in the older interface readily navigate into the Bookstore.
The two venues are attached by a minimal number of navigational paths. It seems
clear that Google is trying to gently push long-established users of Google
Books into the newer environment without alerting them to that fact. One
librarian of my acquaintance indicated that one could navigate via parsing of
the Bookstore’s URL (<a href="http://books.google.com/ebooks">http://books.google.com/ebooks</a>)
-- removing the “e” from ebooks – but such a clumsy option
seems sadly out of keeping with Google’s famous principle of “Put
the user first.” </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>The associated mobile application for the iPod Touch is as
bare-boned as its Web-based antecedent. Competing as it must against myriad
sophisticated reading apps, Google was wise to make this mirror-image interface
downloadable at no cost. While it presents no problems to a novice user,
neither does it meet the level of complexity that other reader interfaces for
that environment have. As just one example, the recently released Bluefire Reader
application (<a href="http://www.bluefirereader.com/">http://www.bluefirereader.com/</a>
) created as a white label e-reader interface allows bookmarking where
Google’s iPhone/iTouch app does not. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>User expectations for Google eBooks had been quite high.
When 20thingsilearned.com launched with a text about the Internet and browsers,
coming as it did from the Google Chrome team (<a
href="http://www.20thingsilearned.com/">http://www.20thingsilearned.com/</a>),
more than one commenter thought the book interface there presaged the finished
Google Reader.</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Other than the initial buzz during the 24 hours following
the launch of the Google eBookstore, there has been surprisingly little
discussion of the service. Like me, information professional Barbara Fister was
less than enamoured of Google Books as she indicated, blogging for <i><span
style='font-style:italic'>Inside Higher Ed</span></i> (see: <a
href="http://www.insidehighered.com/blogs/library_babel_fish/the_illusion_of_google_s_limitless_library">http://www.insidehighered.com/blogs/library_babel_fish/the_illusion_of_google_s_limitless_library</a>).</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>On December 9<sup>th</sup>, Elsevier issued a press
release indicating that they were participating in the Google eBookstore,
although not all book titles from Elsevier will be made available there.
According to the press release, which titles will be sold there will ultimately
be decided on a case-by-case basis. Individual titles from Elsevier are already
available on the Kindle platform and have been since the device’s launch
in 2007 (see: <a
href="http://www.elsevier.com/wps/find/authored_newsitem.cws_home/companynews05_01785">http://www.elsevier.com/wps/find/authored_newsitem.cws_home/companynews05_01785</a>).
</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>New reading interfaces and related ebook management
applications have been proliferating madly. Blio (a dramatic disappointment at <a
href="http://www.blio.com/">http://www.blio.com/</a>) and the far-more
promising Monocle (<a href="http://monocle.inventivelabs.com.au/">http://monocle.inventivelabs.com.au/</a>)
are two that spring to mind. The Internet Archive’s Open Library launched
a truly impressive reader interface (<a
href="http://blog.openlibrary.org/2010/12/09/new-bookreader/">http://blog.openlibrary.org/2010/12/09/new-bookreader/</a>).
Written up in Salon was Eucalyptus as a particularly strong entry in the mobile
arena of e-reader software (see: <a
href="http://mobile.salon.com/books/laura_miller/2010/12/07/google_ebookstore/index.html">http://mobile.salon.com/books/laura_miller/2010/12/07/google_ebookstore/index.html</a>).
I assure you that it’s worth the $9.99 charged in iTunes. </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Mobile applications (and I count 14 reading apps on my
personal iTouch) are as sophisticated as the Web-based environments. Options
for customization foster a user’s sense that the reading experience can
be tailored to the most particular tastes. Font and background colors are the
least of it. As an example, one system offers the option of opening footnote
hyperlinks in a pop-up window, in the same window, or in a split window. The
same software allows the user to set his or her preference for swiping pages
left to right (scrolling) or up and down (flicking). The Mantis Bible Study
Software (currently version 4.9.2) permits a user to assemble a customized
study experience, contextualizing a particular biblical text through in-line
links to both dictionaries and other reference and scholarly content purchased
through their store.</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Various social reading environments have sprung up.
Figment – intended for young adult readers – attracted some 4,000
new members the day it launched (<a href="http://figment.com/">http://figment.com/</a>).
Barnes and Noble’s NookStudy, a downloadable reader interface for college
students in support of rentable textbooks, features a social element for study
groups as well as the option of actually printing pages from their scanned
texts. It was received with mixed reviews – the negative (see: <a
href="http://www.publicstatic.net/2010/10/14/nookstudy-not-so-great-for-studying/">http://www.publicstatic.net/2010/10/14/nookstudy-not-so-great-for-studying/</a>)
and the enthusiastic (see: <a href="http://blog.ecollege.com/WordPress/?p=478">http://blog.ecollege.com/WordPress/?p=478</a>).
Copia, originally focused on low-cost dedicated e-readers, transferred their
attention to the creation of an electronic bookstore with an associated social
network (see Mashable’s write-up at <a
href="http://mashable.com/2010/11/22/copia-public-beta/">http://mashable.com/2010/11/22/copia-public-beta/</a>]).
Even Mendeley for scholars is viewed as a social reading environment as Eric Hellman
pointed out, writing on the rise of social reading environments and how this potentially
alters business models as much as it shapes reading patterns and expectations
(see: <a
href="http://go-to-hellman.blogspot.com/2010/12/biblio-social-objects-copia-mendeley.html">http://go-to-hellman.blogspot.com/2010/12/biblio-social-objects-copia-mendeley.html</a>).
</span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>This being the case, is Google simply indifferent to the
competition offered by sophisticated reading software available elsewhere?
Their Google Books experience lacks engagement. Or is it that Google foresees
changes so dramatic ahead of us in terms of content delivery that they feel the
effort required to create a more compelling reading experience a poor use of
organizational resources? And what does that mean for traditional information
providers serving the library community? </span></font></p>
<p class=MsoNormal><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'> </span></font></p>
<p class=MsoNormal><b><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-weight:bold'>Want to learn more about portable devices
and the e-reading experience? Look for the NFAIS webinar on this topic to be
held early next year.</span></font></b></p>
<p class=MsoNormal><b><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-weight:bold'> </span></font></b></p>
<p class=NoSpacing><b><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia;font-weight:bold'>Also, early bird registration discounts
for the 2011 NFAIS Annual conference end on January 7<sup>th</sup>. </span></font></b><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> Until
then savings of up to $100 off the full registration fee are available and
NFAIS members registering three or more staff at the same time receive even
greater savings (for details see the registration form at <a
href="http://nfais.brightegg.com/page/295-register-for-2011-annual-conference">http://nfais.brightegg.com/page/295-register-for-2011-annual-conference</a>).</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><b><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia;font-weight:
bold'> </span></font></b></p>
<p class=MsoNormal align=center style='text-align:center'><b><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia;font-weight:
bold'>2010 SPONSORS</span></font></b></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Accessible
Archives, Inc.</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>American
Psychological Association/PsycINFO</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>The British
Library</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>CAS</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Copyright</span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> </span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Clearance</span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> </span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Center</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>CrossRef</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Data Conversion
Laboratory</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Defense</span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> </span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Technical</span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> </span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Information</span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> </span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Center</span></font><font
size=2 face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> (DTIC)</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Getty Research
Institute</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>H. W. Wilson</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Information
Today, Inc.</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Office of
Scientific & Technical Information, DOE</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Philosopher’s
</span></font><font size=2 face=Georgia><span style='font-size:11.0pt;
font-family:Georgia'>Information</span></font><font size=2 face=Georgia><span
style='font-size:11.0pt;font-family:Georgia'> </span></font><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Center</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>ProQuest</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Really
Strategies, Inc.</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Temis, Inc.</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Thomson Reuters
Healthcare & Science</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Thomson Reuters
IP Solutions</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>Unlimited
Priorities Corporation</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> </span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'> </span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Georgia><span style='font-size:11.0pt;font-family:Georgia'>************************************</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoAutoSig><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Jill O'Neill</span></font></p>
<p class=MsoAutoSig><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Director, Planning & Communication</span></font></p>
<p class=MsoAutoSig><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>NFAIS</span></font></p>
<p class=MsoAutoSig><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(v) 215-893-1561</span></font></p>
<p class=MsoAutoSig><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(email) jilloneill@nfais.org</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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