[nfais-l] Member News: Summon Suggestions

[jilloneill at nfais.org]

Serials Solutions Introducing Summon Suggestions
 
Serials Solutions®, a ProQuest® business has launched Summon® Suggestions, a suite of features designed to enrich the Summon discovery service.
 
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... said John Law, vice president discovery services, Serials Solutions. “By leveraging Summon usage data from our global user community to improve discovery we are just now beginning to scratch the surface of possibilities for globally-informed data-driven features – previously the sole domain of open Web search engines – which will continue to deliver game-changing improvements for library discovery.”
 
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Summon Suggestions includes:
• The new version of Database Recommender provides libraries local control over database recommendations to ensure users are directed to resources pertinent to their research and in the context of their queries. Libraries can locally curate recommendations as well as take advantage of global “community-sourced” recommendations to guide users to valuable, targeted research resources.


• “Best Bets” are locally controlled, library-generated recommendations that expose users to resources such as research guides, specialized collections, library web pages, course reserves, search tips, help tools and more. “Best Bets” highlight important information and resources based on the context of a user’s query.


• Related Search Suggestions provide users related concepts and expanded queries that can lead to better search results. Leveraging real-time, global Summon usage data, related searches offer users scholarly and multi-lingual suggestions for query refinement. Topical suggestions for new queries, similar to what users experience in open Web search engines, are available at the time of query entry (Autocomplete) as well as embedded within search results.


• Embedded Chat and Reference Widgets allow users to receive real-time help from reference staff without leaving the Summon user interface. Libraries can seamlessly integrate and customize chat and reference widgets in the Summon environment with easy to use administration tools.


• Custom Text Editor allows libraries to locally modify text in the Summon user interface to ensure their users see textual information preferred by the library. For example, libraries can locally control and edit labels and text – including error and informational messages, facets labels and limiters – in any of the 34 interface languages and dialects available in the Summon service.
 

Full Press Release: [http://www.serialssolutions.com/en/press_room/detail/serials-solutions-delivers-new-contextual-research-assistance-in-the-summon] http://www.serialssolutions.com/en/press_room/detail/serials-solutions-delivers-new-contextual-research-assistance-in-the-summon



 
 
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