[MDL] EBSCO technical issues

Joanne Helouvry JHelouvry at loyola.edu
Wed Oct 1 16:23:16 EDT 2014

The issue we have been getting is a time-out for off-campus patrons in the ebsco databases. This timeout asks you to start over with a new search. When you click on NEW SEARCH at the top of the page, you are often able to re-connect but sometimes have to go back to the library page and re-log-in through the proxy. It seems to have been fixed today but we experienced it in off-campus sessions heavily last night.



Joanne Hélouvry
Head of Research & Instruction Services
Loyola Notre Dame Library
Serving Loyola University Maryland & Notre Dame of Maryland University

jhelouvry at loyola.edu<mailto:jhelouvry at loyola.edu>
jhelouvry at ndm.edu<mailto:jhelouvry at ndm.edu>


From: mdl-bounces at lyralists.lyrasis.org [mailto:mdl-bounces at lyralists.lyrasis.org] On Behalf Of Beth Scheinfeld
Sent: Wednesday, October 01, 2014 1:59 PM
To: 'mdl at lyralists.lyrasis.org'
Subject: [MDL] EBSCO technical issues

Hello MDL Member:

EBSCO has informed us that they are having some technical issues that might impact MDL institutions.  If you experience a loss of access or another technical issue with an EBSCO database please contact Support at 800-758-5995 or support at ebsco.com<mailto:support at ebsco.com>.

Thank you.

Group Services Specialist
beth.scheinfeld at lyrasis.org<https://mail.lyrasis.org/owa/redir.aspx?C=1b40c42630394fa9a03ccd4214705f98&URL=mailto%3abeth.scheinfeld%40lyrasis.org>
800.999.8558 x2903
Skype: beth.scheinfeld


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