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<p class="MsoNormal">Posted on behalf of our colleague at Lyrasis, Melissa Anez<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> Melissa Anez <melissa.anez@lyrasis.org>
<br>
<b>Sent:</b> Tuesday, November 7, 2023 1:58 PM<br>
<b>To:</b> Christine Di Bella <christine.dibella@lyrasis.org><br>
<b>Subject:</b> Job Posting: Open Technologies Hosting Services Outreach and Engagement Coordinator I<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Lyrasis is seeking candidates for the position of
<b>Open Technologies Hosting Services Outreach and Engagement Coordinator I<o:p></o:p></b></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">About Lyrasis:</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
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<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Lyrasis is a national non-profit organization providing a broad array of programs and services for libraries, archives and museums. Our hosted services are one of the fastest
growing areas of providing open technology hosting and related services at scale.
</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
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<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Essential Functions or Purpose:</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
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<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">The Outreach and Engagement Coordinator works as part of an outreach team to support the full suite of open-source hosted services: ArchivesSpace, CollectionSpace,
DSpaceDirect, and DuraCloud. The Outreach and Engagement Coordinator is a key contact and maintains responsibility for ensuring all potential and existing clients receive professional and accurate guidance in their use of the hosted services.</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
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<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">This role requires someone who enjoys daily engagement with our libraries, archives and museum communities and is or becomes fluent in the benefits of working with
a non-profit service provider. </span><span style="mso-ligatures:none"><o:p></o:p></span></p>
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<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">The Outreach and Engagement Coordinator is responsible for successfully leading clients through the Software-as-a-Service sales process - from developing new leads
through to full contract execution. This role manages both new inquiries/new clients and renewals/existing clients. Responsibilities include fulfilling new proposals, renewing existing contracts, engaging in general account management activities and more.
This collaborative role provides opportunities to work across functional teams, such as marketing, to develop targeted and ongoing marketing and participating in other outreach activities. The hosting team is strategically aligned with the Community Program
and Hosting Services Division and meaningful collaboration with the technical and program teams is a critical part of this role, as we strive to align with Program priorities and initiatives in a service environment. This position is a blend of autonomous
work and team/cross team engagement with a goal of providing excellent service, subject matter expertise and a working understanding of the client's needs.
</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Duties/Job Responsibilities:</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Execute the hosted service outreach process with new clients<span style="color:#D13438">,
</span>from initial inquiry through to contract completion.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Manage complex, consultative interviews to determine client's needs and deliver itemized quotes based on consultation.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Collaborate with multiple points of contact at an institution in order to ensure mutual contract and procurement needs are met.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Introduce clients to technology, providing introductory walkthroughs tailored to the needs of each organization.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Effectively communicate on-board status, observations, and needs prioritization to appropriate team members.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Ensure effective communication is provided to all clients. Serve as the central project liaison with external partners and internal teams.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Develop thorough, detailed, and clear written documents in response to requests for proposals and requests for quotations, as needed.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Make presentations and attend conferences/in-person events, as needed.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo1">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Other project-related duties as assigned.</span><span style="mso-ligatures:none"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
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<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Supervisory Responsibilities:</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">None</span><span style="mso-ligatures:none"><o:p></o:p></span></li></ul>
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<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Skills and Qualifications:</span></u></b><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">
</span></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify">
<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Required General Knowledge and Experience:</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">General understanding of the open-source software development process and life cycle.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">General knowledge of library systems, including an understanding of archival, preservation, and digital asset management systems.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Strong customer service orientation and interpersonal skills.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Demonstrated ability to effectively manage multiple priorities. Must possess self-directed initiative and excel in time management, organization, and prioritization.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Ability to work independently and as a member of a team.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Ability to build relationships and work collaboratively with people and organizations internal and external to LYRASIS.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Proven ability to interact with software engineers, developers, and business teams.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Demonstrated oral and written communication skills, including experience presenting both in-person and virtually.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l5 level1 lfo3">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Strong analytical and problem-solving skills.</span><span style="mso-ligatures:none"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify">
<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Required Qualifications and Technical Knowledge:</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l3 level1 lfo4">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Bachelor's Degree in a relevant field of study or equivalent relevant work experience.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l3 level1 lfo4">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">3 years of related client-facing work experience.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l3 level1 lfo4">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Experience using archive and/or other library technology - particularly open source.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l3 level1 lfo4">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Experience presenting in-person and via remote technology (such as Zoom, Skype, WebEx, etc.).</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l3 level1 lfo4">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Experience with Microsoft Office and/or GSuite products and website editors or content management programs.</span><span style="mso-ligatures:none"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;page-break-after:avoid">
<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Preferred Qualifications</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo5">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Master's Degree in a relevant field of study or equivalent relevant work experience.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo5">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">5+ years of related client-facing work experience.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l4 level1 lfo5">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Familiarity with ArchivesSpace, CollectionSpace, DSpace/DSpaceDirect, DuraCloud, or other archival, collection management, digital preservation, and/or digital asset
management systems.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l4 level1 lfo5">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Familiarity with Customer Relationship Management (CRM) systems and forecasting methodologies.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l4 level1 lfo5">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Familiarity with Zendesk ticketing, Basecamp, Confluence, etc.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l4 level1 lfo5">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Experience working in a library or archive.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l4 level1 lfo5">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Experience working in a remote position.</span><span style="mso-ligatures:none"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;page-break-after:avoid">
<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Physical Demands:</span></u></b><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">
</span></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo6">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Ability to travel occasionally.</span><span style="mso-ligatures:none"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo6">
<span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Conference travel may require some light lifting (boxes, literature)</span><span style="mso-ligatures:none"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;page-break-after:avoid">
<b><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">Position Location:</span></u></b><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;mso-ligatures:none">
</span></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:105%;mso-list:l2 level1 lfo7">
<span style="font-size:8.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;mso-ligatures:none">Remote / home based United States or Canada</span><span style="mso-ligatures:none"><o:p></o:p></span></li></ul>
<p class="MsoNormal">Please apply with a cover letter and resume at <a href="https://lyrasis.isolvedhire.com/jobs/1029973-25777.html">
https://lyrasis.isolvedhire.com/jobs/1029973-25777.html</a><o:p></o:p></p>
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