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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5">Thanks for your reply, Andrew. I did succeed in getting the PDF to print. I think that there was something wrong in the MySQL database (we refreshed the database
with the MySQL database from our development instance), but it may also have been the full re-index that I did which solved the problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#4472C4">Kyle Breneman<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#70AD47">Integrated Digital Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">The University of Baltimore<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2E74B5"><a href="mailto:kbreneman@ubalt.edu"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">kbreneman@ubalt.edu</span></a></span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2E74B5">I believe in freedom of thought and
<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2E74B5">freedom of speech. Do you?<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org>
<b>On Behalf Of </b>Andrew Morrison<br>
<b>Sent:</b> Monday, July 25, 2022 7:26 AM<br>
<b>To:</b> archivesspace_users_group@lyralists.lyrasis.org<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] PDF generates on staff side but not on PUI<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:pink"><b><span style="color:pink">[</span></b><b><span style="color:black">EXTERNAL EMAIL: This message originated from a non-UBalt email system. Hover over any links before clicking and use caution when opening attachments.</span></b><b><span style="color:pink">]</span></b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p>Staff PDFs are generated by first exporting to EAD, then converting that via XSL-FO to PDF. Whereas PUI PDFs are generated by first creating a HTML file, then using a third-party library that effectively opens the HTML in a web browser's rendering engine,
then prints it to PDF. In the former process, exporting to EAD falls back to retrieving records from the MySQL database if, for some reason, it finds a mismatch with what's on Solr. I do not believe the PUI does that, it only fetches from Solr. Hence your
problem might be fixed by doing a soft re-index:<o:p></o:p></p>
<p><a href="https://archivesspace.github.io/tech-docs/administration/indexes.html">https://archivesspace.github.io/tech-docs/administration/indexes.html</a><o:p></o:p></p>
<p>Andrew.<o:p></o:p></p>
<p><o:p> </o:p></p>
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<p class="MsoNormal">On 20/07/2022 21:57, Kyle Breneman wrote:<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5">We are setting up two new Windows server environments for ArchivesSpace 3.2.0. On one of our servers, we have a collection where the PDF will generate on the staff
side, but not through the PUI. (Both servers are using copies of the same backend ArchivesSpace database.)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5">Any troubleshooting tips or solutions? I’m not sure what to do with RecordNotFound when the PDF will print on the staff side.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5">Here’s what I see in the log:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5"> </span><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="1521" height="297" style="width:15.8472in;height:3.0972in" id="Picture_x0020_1" src="cid:image001.png@01D8A048.2D02D740"><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#2E74B5"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Kyle Breneman</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Integrated Digital Services Librarian</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The University of Baltimore</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#2E74B5"><a href="mailto:kbreneman@ubalt.edu"><span style="font-size:12.0pt">kbreneman@ubalt.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt">I believe in freedom of thought and
</span></i><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt">freedom of speech. Do you?</span></i><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>Archivesspace_Users_Group mailing list<o:p></o:p></pre>
<pre><a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org">Archivesspace_Users_Group@lyralists.lyrasis.org</a><o:p></o:p></pre>
<pre><a href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a><o:p></o:p></pre>
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