<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class=""><br class=""></div><div class="">Look at the log file for errors on startup. </div><div class="">If this is a first install, then I would especially check for MySQL errors to make sure ASpace backend server is connecting to MySQL server. ( Did they or you edit the config.rb file and run setup-database.sh script, or are you just trying to get a test server running? ) </div><div class=""><br class=""></div><div class="">On the server that’s running ArchivesSpace, try the command ‘curl <a href="http://localhost:8089/'" class="">http://localhost:8089/'</a> to access the backend server.</div><div class="">( sometimes ports are blocked from outside access by firewall settings. ) </div><div class=""><br class=""></div><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On May 12, 2022, at 11:02 AM, Heidi R. Pettitt <<a href="mailto:Heidi.Pettitt@loras.edu" class="">Heidi.Pettitt@loras.edu</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta charset="UTF-8" class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Menlo-Regular; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class="">Hi All,<o:p class=""></o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class="">My IT department is having trouble setting up ArchivesSpace and sent me the following details:<o:p class=""></o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class="">The issue I’m having is I’m trying to access ArchivesSpace through a web browser by typing in<span class="Apple-converted-space"> </span><b class=""><a href="http://ip/" style="color: blue; text-decoration: underline;" class="">Http://<i class="">IP</i></a><i class=""><span class="Apple-converted-space"> </span>Address of my Archives Space server:</i>8080. <span class="Apple-converted-space"> </span></b>This is supposed to bring me to an Archives Space login in web page but it says it is unable to connect. When I enter the command<span class="Apple-converted-space"> </span><b class="">netstat -an -p tcp | find “8080”<span class="Apple-converted-space"> </span></b>at a command prompt<b class="">,<span class="Apple-converted-space"> </span></b>it is not showing anything which means port<span class="Apple-converted-space"> </span><b class="">8080</b><span class="Apple-converted-space"> </span>is not listening. I don’t know what to do to get port 8080 to listen.<o:p class=""></o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class="">Does anyone have any suggestions for what’s going on and how to fix it? You can reply to this email and I’ll forward the information to him or you can email him at<span class="Apple-converted-space"> </span><a href="mailto:kevin.kraus@loras.edu" style="color: blue; text-decoration: underline;" class="">kevin.kraus@loras.edu</a>.<o:p class=""></o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class="">Thanks,<o:p class=""></o:p></span></div><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><o:p class=""> </o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class="">~Heidi<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><b class=""><span style="font-size: 12pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></b></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><b class=""><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">HEIDI PETTITT</span></b><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class=""><span class="Apple-converted-space"> </span>(she/her)<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">Director of the Center for Dubuque History<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">Access Services & Special Collections Librarian<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class=""><o:p class=""> </o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><b class=""><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(188, 152, 105);" class="">LORAS COLLEGE<o:p class=""></o:p></span></b></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">Library/Center for Dubuque History<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">Miller Academic Resource Center 154<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">1450 Alta Vista<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">Dubuque, IA 52001<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(72, 35, 93);" class="">O: 563.588.7873<o:p class=""></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 3pt; font-size: 11pt; 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The information may be legally privileged and/or confidential and is intended solely for the use of the addressee. If you are not the intended recipient be advised that any unauthorized disclosure, copying, distribution or use of the contents herein is strictly prohibited. If you have received this message in error, please notify the sender immediately and destroy all electronic and hard copies of the communication, including attachments. _______________________________________________</span><br style="caret-color: rgb(0, 0, 0); font-family: Menlo-Regular; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Menlo-Regular; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">Archivesspace_Users_Group mailing list</span><br style="caret-color: rgb(0, 0, 0); font-family: Menlo-Regular; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org" style="color: blue; text-decoration: underline; font-family: Menlo-Regular; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">Archivesspace_Users_Group@lyralists.lyrasis.org</a><br style="caret-color: rgb(0, 0, 0); font-family: Menlo-Regular; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group" style="color: blue; text-decoration: underline; font-family: Menlo-Regular; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a></div></blockquote></div><br class=""></body></html>