<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
This is a bit odd. I'd expect something else around here:</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<p style="margin:0in;font-size:12pt;font-family:Calibri, sans-serif;tab-stops:28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 3.5in 280.0pt 308.0pt 336.0pt;mso-layout-grid-align:none;text-autospace:none">
<span style="font-size:11.0pt;font-family:Menlo;color:black">E, [2022-01-20T17:09:55.576567 #1019073] ERROR -- : Thread-75480: Unhandled exception!<o:p> </o:p></span></p>
<p style="margin:0in;font-size:12pt;font-family:Calibri, sans-serif;tab-stops:28.0pt 56.0pt 84.0pt 112.0pt 140.0pt 168.0pt 196.0pt 224.0pt 3.5in 280.0pt 308.0pt 336.0pt;mso-layout-grid-align:none;text-autospace:none">
<span style="font-size:11.0pt;font-family:Menlo;color:black">E, [2022-01-20T17:09:55.578944 #1019073] ERROR -- :
<o:p> </o:p></span></p>
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
To tell us more, but it goes right from the ERROR into the stack trace, which doesn't have much. It looks like an out of memory fail, maybe? </div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Unfortunately, I'm not seeing anything useful in this. Maybe there was something earlier in the day that caused it to start?</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Next time it happens, zip up the entire log file before you do the restart and let me know.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
It's also possible I'm just missing the obvious in there :-)</div>
<div>
<div id="Signature">
<div>
<div id="divtagdefaultwrapper" dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">
<div name="divtagdefaultwrapper" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; margin:0px">
<font face="Calibri,Arial,Helvetica,sans-serif" size="3" color="black"><span dir="ltr" style="font-size:12pt; background-color:white"><font size="2"><span style="font-size:11pt"><br>
</span></font></span></font></div>
<div name="divtagdefaultwrapper" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; margin:0px">
<font face="Calibri,Arial,Helvetica,sans-serif" size="3" color="black"><span dir="ltr" style="font-size:12pt; background-color:white"><font size="2"><span style="font-size:11pt">It might be that it just needs some more RAM? If you have larger/deep/complicated
records ArchivesSpace can use 3 or 4 gigs of RAM if you have it.</span></font></span></font></div>
<div name="divtagdefaultwrapper" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; margin:0px">
<font face="Calibri,Arial,Helvetica,sans-serif" size="3" color="black"><span dir="ltr" style="font-size:12pt; background-color:white"><font size="2"><span style="font-size:11pt"><br>
</span></font></span></font></div>
<div name="divtagdefaultwrapper" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; margin:0px">
<font face="Calibri,Arial,Helvetica,sans-serif" size="3" color="black"><span dir="ltr" style="font-size:12pt; background-color:white"><font size="2"><span style="font-size:11pt"><a href="https://archivesspace.github.io/tech-docs/provisioning/tuning.html">https://archivesspace.github.io/tech-docs/provisioning/tuning.html</a><br>
</span></font></span></font></div>
<div name="divtagdefaultwrapper" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; margin:0px">
<font face="Calibri,Arial,Helvetica,sans-serif" size="3" color="black"><span dir="ltr" style="font-size:12pt; background-color:white"><font size="2"><br>
</font></span></font></div>
</div>
</div>
</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Galligan, Patrick
<PGalligan@rockarch.org><br>
<b>Sent:</b> Thursday, January 20, 2022 5:26 PM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Repeating error message</font>
<div> </div>
</div>
<style>
<!--
@font-face
{font-family:"Cambria Math"}
@font-face
{font-family:Calibri}
p.x_MsoNormal, li.x_MsoNormal, div.x_MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif}
p.x_xmsonormal, li.x_xmsonormal, div.x_xmsonormal
{margin:0in;
font-size:12.0pt;
font-family:"Calibri",sans-serif}
span.x_EmailStyle22
{font-family:"Calibri",sans-serif;
color:windowtext}
.x_MsoChpDefault
{font-size:10.0pt}
@page WordSection1
{margin:1.0in 1.0in 1.0in 1.0in}
div.x_WordSection1
{}
-->
</style>
<div lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="x_WordSection1">
<p class="x_MsoNormal">Blake,</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Sorry for the delayed response, we needed to wait for this issue to crop up again before I could get the full error message. I’ve grabbed two messages that were available from the tail and happening nonstop. The last 3000 lines of the
log file were basically these two errors repeating.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">I’ve attached a doc with the messages. Be warned, it’s like 43 pages long.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">We think it’s cropping up during high CPU usage on the server.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Thanks</p>
<p class="x_MsoNormal">Patrick Galligan</p>
<p class="x_MsoNormal">RAC</p>
<p class="x_MsoNormal"> </p>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="x_MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt; color:black">From:
</span></b><span style="font-size:12.0pt; color:black">archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Blake Carver <blake.carver@lyrasis.org><br>
<b>Date: </b>Tuesday, January 4, 2022 at 10:58 AM<br>
<b>To: </b>Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject: </b>Re: [Archivesspace_Users_Group] Repeating error message</span></p>
</div>
<div style="border:solid windowtext 1.0pt; padding:2.0pt 2.0pt 2.0pt 2.0pt; display:inline-block">
<p class="x_MsoNormal" style="line-height:13.0pt"><b><span style="font-size:12.0pt">***External***</span></b><em><span style="font-size:12.0pt; font-family:"Calibri",sans-serif"> This email originated from outside of the organization. Do not click links or
open attachments unless you recognize the sender and know the content is safe.***</span></em><span style="font-size:12.0pt"></span></p>
</div>
<p class="x_MsoNormal" style="margin-bottom:12.0pt"> </p>
<div>
<div>
<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<div>
<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Can you share way more of the area around those errors? </span></p>
</div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center">
<hr size="0" width="100%" align="center">
</div>
<div id="x_divRplyFwdMsg">
<p class="x_MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Galligan, Patrick <PGalligan@rockarch.org><br>
<b>Sent:</b> Tuesday, January 4, 2022 10:53 AM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> [Archivesspace_Users_Group] Repeating error message</span> </p>
<div>
<p class="x_MsoNormal"> </p>
</div>
</div>
<div>
<div>
<p class="x_xmsonormal"><span style="font-size:11.0pt">All,</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">We’ve been getting the below error message about once a week for the past few weeks, which has required a restart of the AS system, but we’ve been unable to track down what’s causing it. We’re on AS version
3.1.1. When the messages start showing up, we’re unable to load resources or accessions. We are also using an external Solr index that is located on a different server.</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">Any ideas on where to start?</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">ERROR -- : Thread-2956: uri:classloader:/jsonmodel_client.rb:490:in `all'</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">/archivesspace/data/tmp/jetty-0.0.0.0-8091-indexer.war-_aspace-indexer-any-/webapp/WEB-INF/app/main.rb:32:in `block in main'</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">There are a lot of other messages in about ruby gems and the indexer like so:</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">archivesspace.gems.gems.sinatra_minus_2_dot_0_dot_5.lib.sinatra.base.RUBY$method$call$0(/archivesspace/gems/gems/sinatra-2.0.5/lib/sinatra/base.rb:194)</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">archivesspace.data.tmp.jetty_minus_0_dot_0_dot_0_dot_0_minus_8089_minus_backend_dot_war_minus___minus_any_minus_.webapp.WEB_minus_INF.app.main.invokeOther31:call(/archivesspace/data/tmp/jetty-0.0.0.0-8089-backend.war-_-any-/webapp/WEB-INF/app/main.rb:320)</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">There’s a lot going on in the messages, so any insight from someone that has seen this type of error message before would be helpful.</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">Patrick Galligan</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt">Rockefeller Archive Center</span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_xmsonormal"><span style="font-size:11.0pt"> </span></p>
</div>
</div>
</div>
</div>
</div>
</body>
</html>