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<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just a reminder that all ArchivesSpace members are eligible for technical support. See
<a href="https://archivesspace.org/member-area/technical-support">https://archivesspace.org/member-area/technical-support</a> for more information. We do encourage you to reach out to your fellow users here first, but if you get stuck or your problem is very
individualized, please contact us at <a href="mailto:ArchivesSpaceHome@lyrasis.org">
ArchivesSpaceHome@lyrasis.org</a> so that we can triage and set up a tech support ticket.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If logs are involved, in all likelihood you’ll get Blake doing your troubleshooting at the other end.
<span style="font-family:"Segoe UI Emoji",sans-serif">😊</span> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Christine Di Bella<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">ArchivesSpace Program Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:christine.dibella@lyrasis.org"><span style="color:#0563C1">christine.dibella@lyrasis.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">800.999.8558 x2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">678-235-2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="267" height="61" style="width:2.7777in;height:.6388in" id="Picture_x0020_1" src="cid:image001.jpg@01D80ECA.9E183980" alt="ASpaceOrgHomeMedium"><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org>
<b>On Behalf Of </b>Blake Carver<br>
<b>Sent:</b> Friday, January 21, 2022 1:23 PM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] [EXT] Server keeps stopping Archivesspace<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"> The answer is (usually) in the logs. You may need to ask them to bump up the log level to debug to get a good answer, but the problem will show up in the logs.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">There's not a single cause for the crashes, so it's impossible to guess without seeing the logs.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black">
<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> <<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>>
on behalf of Trevor Thornton <<a href="mailto:trthorn2@ncsu.edu">trthorn2@ncsu.edu</a>><br>
<b>Sent:</b> Friday, January 21, 2022 1:10 PM<br>
<b>To:</b> Archivesspace Users Group <<a href="mailto:archivesspace_users_group@lyralists.lyrasis.org">archivesspace_users_group@lyralists.lyrasis.org</a>><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] [EXT] Server keeps stopping Archivesspace</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">We've had a similar issue before. What's likely happening is that, when AS stops unexpectedly, it's the cumulative result of an ongoing issue in the backend that eventually results in an out-of-memory error or a lost database connection
or something. The first step to figuring out what it is is to look at the logs. Depending on how your system is set up, the log to look at will either be logs/backend.out or logs/archivesspace.out. If you look at the log entries leading up to the point when
it shuts down, you'll probably see a series of error messages. Those are the only clues you're likely to have to help you figure out what's going on (and they may not actually be that helpful). If you aren't able to access those logs, ask whoever maintains
the server to check the logs for you. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sorry I don't have a better answer for you. As others on this list can attest, these kinds of problems can be very difficult to diagnose.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Jan 21, 2022 at 12:24 PM Calev, Suzanna <<a href="mailto:suzanna.calev@wilkes.edu">suzanna.calev@wilkes.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi Lev,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thank you for your response. I don't even think I am able to sign in and get as far as you get because I get this error when trying to go either the staff interface or the public one. I had thought initially it had something to do with
archivesspace being hosted on one of our servers so I reached out to networking and they said this is a software issue not a server issue. The network person is able to turn it back on again but it keeps happening randomly and it's only until I realize it
that I get them to turn it back on. I wanted to see if anyone else had this happen where it just periodically shuts off.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Jan 21, 2022 at 12:12 PM Earle, Lev <<a href="mailto:learle@library.rochester.edu" target="_blank">learle@library.rochester.edu</a>> wrote:<o:p></o:p></p>
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<p class="xmsonormal">Hi Suzanna, <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I’ve been having what might be a similar issue, especially when trying to use the Enable Reorder function on container lists. Often the page will keep on loading, or time out, and I’ll receive a 403 Forbidden error. I have to clear my
cache and go back into ArchivesSpace from the beginning to be able to get back in to editing the resource. This happens especially with larger finding aids. I have a much worse time of it when I’m editing off-site, or working from home, where my internet is
not as good. My student workers and other off-site editors have the same issues. Does this sound like what is happening to you?<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Our tech folks here have told me it has something to do with the request timing out- the request takes too long to send and return, and in response the system thinks two separate people are trying to edit the same record, or something.
Still, if anyone knows a way to fix this or get around it, it’s been really awful in trying to work from home in this distanced age.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Sorry, this was less of a fix than an “I have this problem too,” but hopefully if it’s not an isolated issue, there might be something Lyrasis can do about it?
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Cheers, <o:p></o:p></p>
<p class="xmsonormal">-Lev.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">___________________________</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:#1F497D">Lev Earle</span><span style="color:#1F497D"> -
</span><i><span style="font-size:10.0pt;color:#1F497D">they/them </span></i><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;color:#1F497D">Special Collections Processing Archivist – RBSCP</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;color:#1F497D">University of Rochester River Campus Libraries</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:9.0pt;color:#1F497D">I am currently working on site at Rhees W-F, 9-6pm, with Tuesdays 11-7:30pm, and Mondays 9:30-6 at the Library Annex. For the fastest response, please text me.</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">
archivesspace_users_group-bounces@lyralists.lyrasis.org</a> <<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>>
<b>On Behalf Of </b>Calev, Suzanna<br>
<b>Sent:</b> Friday, January 21, 2022 11:53 AM<br>
<b>To:</b> Archivesspace Users Group <<a href="mailto:archivesspace_users_group@lyralists.lyrasis.org" target="_blank">archivesspace_users_group@lyralists.lyrasis.org</a>><br>
<b>Subject:</b> [EXT] [Archivesspace_Users_Group] Server keeps stopping Archivesspace<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal">Hi Aspace User group,<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal">I'm wondering if I can troubleshoot this issue here. I recently reached out to our network guys to address why Archivespace keeps sporadically shutting down and they said the following:
<o:p></o:p></p>
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<p class="xmsonormal">It is not that the server itself is shutting down -- the service is merely stopping and I cannot pinpoint anything that is triggering this to happen. I can most definitely move it to a different server, but I do not believe that will fix
the issue. I feel it either has to do with the software itself, or a Java function, database issue, etc.
<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal" style="margin-bottom:12.0pt">If anyone has any suggestions or ideas as to what we can look for to prevent this from happening, I'd greatly appreciate your input.
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<p class="xmsonormal">Thank you,<o:p></o:p></p>
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<p class="xmsonormal">Suzanna <o:p></o:p></p>
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<p class="xmsonormal">-- <o:p></o:p></p>
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<p class="xmsonormal">Suzanna Calev, MLIS & MA<o:p></o:p></p>
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<p class="xmsonormal">Archivist/Public Services Librarian<br>
Farley Library<br>
187 South Franklin Street<br>
Wilkes-Barre, PA 18766<o:p></o:p></p>
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<p class="xmsonormal">Office: 570-408-2012<o:p></o:p></p>
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<p class="xmsonormal">Archives: 570-408-4264<o:p></o:p></p>
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<p class="xmsonormal">Cell: 917-656-3515 <o:p></o:p></p>
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<p class="xmsonormal"><a href="mailto:suzanna.calev@wilkes.edu" target="_blank">suzanna.calev@wilkes.edu</a><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Archivesspace_Users_Group mailing list<br>
<a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org" target="_blank">Archivesspace_Users_Group@lyralists.lyrasis.org</a><br>
<a href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group" target="_blank">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a><o:p></o:p></p>
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-- <o:p></o:p></p>
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<p class="MsoNormal">Suzanna Calev, MLIS & MA <o:p></o:p></p>
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<p class="MsoNormal">Archivist/Public Services Librarian<br>
Farley Library<br>
187 South Franklin Street<br>
Wilkes-Barre, PA 18766<o:p></o:p></p>
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<p class="MsoNormal">Office: 570-408-2012<o:p></o:p></p>
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<p class="MsoNormal">Archives: 570-408-4264<o:p></o:p></p>
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<p class="MsoNormal">Cell: 917-656-3515 <o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:suzanna.calev@wilkes.edu" target="_blank">suzanna.calev@wilkes.edu</a><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Archivesspace_Users_Group mailing list<br>
<a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org" target="_blank">Archivesspace_Users_Group@lyralists.lyrasis.org</a><br>
<a href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group" target="_blank">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a><o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;background:white">Trevor Thornton</span>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;background:white">Applications Developer, Digital Library Initiatives</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;background:white">North Carolina State University Libraries</span><o:p></o:p></p>
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