<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve got a ticket being worked on by Blake at LYRASIS but I also wanted to reach out to the community to see if anyone else has experienced this issue.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">A couple of weeks ago – not after any change on our side – we started getting background job failures off and on. This is happening for LCNAF import, print to PDF, and importing finding aids. When it happens, we get an empty log file and
for print to PDF it sometimes looks like the job completes, but when you go to download the PDF it’s 0 bytes. When I look at the logs I see messages like:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">E, [2019-11-08T16:21:16.191610 <a href="https://lyrasis.zendesk.com/hc/requests/30840" target="_blank">
#30840</a>] ERROR -- : Thread-2020: Unhandled exception! <br>
E, [2019-11-08T16:21:16.192207 <a href="https://lyrasis.zendesk.com/hc/requests/30840" target="_blank">
#30840</a>] ERROR -- : <br>
No such file or directory - /apps/archivesspace/data/shared/job_files/print_to_pdf_job_7827/8a6077113b9a4e32c84ff4c457fa29f8
<br>
org/jruby/RubyIO.java:3583:in `read' <br>
/apps/archivesspace/data/tmp/jetty-0.0.0.0-8089-backend.war-_-any-/webapp/WEB-INF/app/controllers/job.rb:217:in `block in ArchivesSpaceService'
<br>
org/jruby/RubyBasicObject.java:1687:in `instance_eval' <br>
etc.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Restarting the application and indexer didn’t help. Now I had the idea that maybe the job_created_record table needs to be cleared out (it has over 300,000 records) so we’re working on doing that, but it’s just grasping at straws here.
It doesn’t appear to be a permissions or space thing because you can get one to fail and then you run another one right after and it completes without error. We're running 2.5.1<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any advice would be much appreciated! This is very disruptive to our workflows and we haven’t been able to resolve it for the past 2-3 weeks.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you!<o:p></o:p></p>
<p class="MsoNormal">~Teresa Soleau<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">Digital Preservation & Library Systems Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">Collection & Content Management Systems</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">J. Paul Getty Trust</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><br>
1200 Getty Center Drive<br>
Los Angeles, CA 90049-1688<br>
tsoleau@getty.edu<br>
310.440.7601<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>