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<p class="MsoNormal">Hey Zach,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Those log entries look like searches instead of indexing. Indexing log entries look something like this:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Staff Indexer [2019-09-17 06:26:02 -0700] Running index round (at the beginning of an indexing thread), and<o:p></o:p></p>
<p class="MsoNormal">Staff Indexer [2019-09-17 06:26:04 -0700] Index round complete (at the end of an indexing thread)
<o:p></o:p></p>
<p class="MsoNormal">with messages that look something like this in between<o:p></o:p></p>
<p class="MsoNormal">Staff Indexer [2019-09-17 06:26:04 -0700] Indexing 1 of x (as it indexes each record in the indexing thread)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am going to put a support ticket in for you so you should see an email shortly from the ticketing system.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal">Laney McGlohon <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black"><archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Zachary L Pelli <zachary.pelli@shu.edu><br>
<b>Reply-To: </b>Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Date: </b>Tuesday, September 17, 2019 at 6:39 AM<br>
<b>To: </b>Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject: </b>Re: [Archivesspace_Users_Group] Unable to view or edit resource record/tree<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Currently reindexing. It has been going 20 hours, does reindexing usually take that long? Here’s a recent log sample:<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Sep 17, 2019 9:36:28 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/top_containers\/8660"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500}
hits=1 status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:28 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/420\/tree\/node_from_root_62887"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1}
hits=1 status=0 QTime=2 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:28 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/420\/tree\/node_from_root_62887"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1}
hits=1 status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:29 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/189\/tree\/root"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1}
hits=1 status=0 QTime=2 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:29 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={pf=four_part_id^4&facet=true&sort=&start=0&csv.encapsulator="&q=collection_uri_u_sstr:"/repositories/2/resources/189"+AND+(types:pui+AND+types:pui_container)&qf=four_part_id^3+title^2+finding_aid_filing_title^2+fullrecord&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&defType=edismax&rows=10}
hits=25 status=0 QTime=2 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:29 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/189"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1} hits=1
status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:29 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500} hits=1 status=0
QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:29 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/accessions\/1322"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500}
hits=1 status=0 QTime=2 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:50 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/archival_objects\/29877#pui"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1}
hits=1 status=0 QTime=2 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:50 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500} hits=1 status=0
QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:50 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/219"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500}
hits=1 status=0 QTime=0 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:50 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/top_containers\/4197"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500}
hits=1 status=0 QTime=2 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:50 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/219\/tree\/node_from_root_29877"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1}
hits=1 status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:36:50 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/219\/tree\/node_from_root_29877"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1}
hits=1 status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:37:08 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/189\/tree\/root"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1}
hits=1 status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:37:08 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={pf=four_part_id^4&facet=true&sort=&start=0&csv.encapsulator="&q=collection_uri_u_sstr:"/repositories/2/resources/189"+AND+(types:pui+AND+types:pui_container)&qf=four_part_id^3+title^2+finding_aid_filing_title^2+fullrecord&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&defType=edismax&rows=10}
hits=25 status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:37:08 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/resources\/189"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=publish:true&rows=1} hits=1
status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:37:08 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500} hits=1 status=0
QTime=1 <o:p></o:p></p>
<p class="MsoNormal">Sep 17, 2019 9:37:08 AM org.apache.solr.core.SolrCore execute<o:p></o:p></p>
<p class="MsoNormal">INFO: [collection1] webapp= path=/select params={facet=true&start=0&csv.encapsulator="&q=(id:("\/repositories\/2\/accessions\/1322"))&q.op=AND&csv.header=true&csv.escape=\&wt=json&fq=-exclude_by_default:true&fq=suppressed:false&rows=500}
hits=1 status=0 QTime=1 <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Zach<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org>
<b>On Behalf Of </b>Blake Carver<br>
<b>Sent:</b> Monday, September 16, 2019 4:05 PM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Unable to view or edit resource record/tree<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">I'm going to agree with Steve, especially "</span><span style="font-size:11.5pt;font-family:"Segoe UI";color:#201F1E;background:white">I would guess it was an indexing problem," </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.5pt;font-family:"Segoe UI";color:#201F1E;background:white">I'd start with a full reindex and see if that takes care of it before anything else. </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black">
</span><a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a><span style="color:black"> <</span><a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a><span style="color:black">>
on behalf of Majewski, Steven Dennis (sdm7g) <</span><a href="mailto:sdm7g@virginia.edu">sdm7g@virginia.edu</a><span style="color:black">><br>
<b>Sent:</b> Monday, September 16, 2019 3:59 PM<br>
<b>To:</b> Archivesspace Users Group <</span><a href="mailto:archivesspace_users_group@lyralists.lyrasis.org">archivesspace_users_group@lyralists.lyrasis.org</a><span style="color:black">><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Unable to view or edit resource record/tree</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">If it was just the PUI, I would guess it was an indexing problem, but that “Oops” error, to me,
<o:p></o:p></p>
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<p class="MsoNormal">looks like it’s having a problem with retrieving resource tree information from the backend. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Not too long ago, there was a thread on this mailing list with the subject: <span style="font-family:"Helvetica Neue"">"Retrieving tree info via API (what are "waypoints”?)”</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">You might take a look at that thread and see if you can do a backend API query to fetch the resource root and it’s waypoints. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><br>
<br>
<br>
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">Except that the “affecting all resources” sounds like something more global. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><br>
<br>
<br>
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue"">What is in the log files when this happens ? </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue""><br>
<br>
<br>
</span><o:p></o:p></p>
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<p class="MsoNormal">— Steve M. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="MsoNormal">On Sep 16, 2019, at 3:06 PM, Zachary L Pelli <<a href="mailto:zachary.pelli@shu.edu">zachary.pelli@shu.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">We’re running 2.5.2. On the staff interface, clicking Edit or View on any top level resource record gives this error: “Oops! We're having trouble fetching this tree. Please try refreshing the page.” On the PUI, you can view the top-level
record, but the “Collection Organization” tree is blank. This issue seems to be affecting all resources.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">Regards,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:14.0pt">Zach Pelli</span><o:p></o:p></p>
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<p class="MsoNormal">Digital Collections Infrastructure Developer<o:p></o:p></p>
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<p class="MsoNormal">Seton Hall University Libraries<o:p></o:p></p>
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<p class="MsoNormal">973.275.2046<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Helvetica">_______________________________________________<br>
Archivesspace_Users_Group mailing list<br>
</span><a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org"><span style="font-size:10.5pt;font-family:Helvetica;color:#954F72">Archivesspace_Users_Group@lyralists.lyrasis.org</span></a><span style="font-size:10.5pt;font-family:Helvetica"><br>
</span><a href="https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Flyralists.lyrasis.org%2Fmailman%2Flistinfo%2Farchivesspace_users_group&data=01%7C01%7Czachary.pelli%40shu.edu%7C0705efb25cbb4c8b715c08d73ae13c09%7C51f07c2253b744dfb97ca13261d71075%7C1&sdata=1Vh9uhAJMovDz8hpoWD8GNACN6olBzGHn7cygbRlWFY%3D&reserved=0"><span style="font-size:10.5pt;font-family:Helvetica;color:#954F72">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</span></a><o:p></o:p></p>
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</blockquote>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;color:#FFEB9C">**
</span></b><b><span style="font-size:10.0pt;color:#9C6500">WARNING:</span></b><span style="font-size:10.0pt;color:black"> This email originated from outside of Seton Hall University. Do not click links or open attachments unless you recognize the sender and
know the content is safe. </span><b><span style="font-size:10.0pt;color:#FFEB9C">**</span></b><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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