<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">If it was just the PUI, I would guess it was an indexing problem, but that “Oops” error, to me,<div class="">looks like it’s having a problem with retrieving resource tree information from the backend. </div><div class=""><br class=""></div><div class="">Not too long ago, there was a thread on this mailing list with the subject: <span style="color: rgba(0, 0, 0, 0.85098); font-family: "Helvetica Neue";" class="">"Retrieving tree info via API (what are "waypoints”?)</span><font face="Helvetica Neue" class=""><span style="caret-color: rgba(0, 0, 0, 0.85098); color: rgba(0, 0, 0, 0.85098);" class="">”</span></font></div><div class=""><font face="Helvetica Neue" class=""><span style="color: rgba(0, 0, 0, 0.85098);" class="">You might take a look at that thread and see if you can do a backend API query to fetch the resource root and it</span><span style="caret-color: rgba(0, 0, 0, 0.85098); color: rgba(0, 0, 0, 0.85098);" class="">’</span><span style="color: rgba(0, 0, 0, 0.85098);" class="">s waypoints. </span></font></div><div class=""><font face="Helvetica Neue" class=""><span style="color: rgba(0, 0, 0, 0.85098);" class=""><br class=""></span></font></div><div class=""><font face="Helvetica Neue" class=""><span style="caret-color: rgba(0, 0, 0, 0.85098); color: rgba(0, 0, 0, 0.85098);" class="">Except that the “affecting all resources” sounds like something more global. </span></font></div><div class=""><font face="Helvetica Neue" class=""><span style="color: rgba(0, 0, 0, 0.85098);" class=""><br class=""></span></font></div><div class=""><font face="Helvetica Neue" class=""><span style="caret-color: rgba(0, 0, 0, 0.85098); color: rgba(0, 0, 0, 0.85098);" class="">What is in the log files when this happens ? </span></font></div><div class=""><font face="Helvetica Neue" class=""><span style="caret-color: rgba(0, 0, 0, 0.85098); color: rgba(0, 0, 0, 0.85098);" class=""><br class=""></span></font></div><div class="">— Steve M. </div><div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Sep 16, 2019, at 3:06 PM, Zachary L Pelli <<a href="mailto:zachary.pelli@shu.edu" class="">zachary.pelli@shu.edu</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">We’re running 2.5.2. On the staff interface, clicking Edit or View on any top level resource record gives this error: “Oops! We're having trouble fetching this tree. Please try refreshing the page.” On the PUI, you can view the top-level record, but the “Collection Organization” tree is blank. This issue seems to be affecting all resources.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt;" class="">Regards,<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 14pt;" class="">Zach Pelli<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Digital Collections Infrastructure Developer<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Seton Hall University Libraries<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">973.275.2046<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">_______________________________________________</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">Archivesspace_Users_Group mailing list</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org" style="color: rgb(149, 79, 114); text-decoration: underline; font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">Archivesspace_Users_Group@lyralists.lyrasis.org</a><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group" style="color: rgb(149, 79, 114); text-decoration: underline; font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a></div></blockquote></div><br class=""></div></body></html>