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<p class="MsoNormal"><span style="color:#1F497D">We are happy to report that our issue was resolved thanks to the support ticket assistance. While troubleshooting what was a Solr issue, we were trying various ways of deleting files from the data directory,
but found that we needed to completely empty it out, since we were upgrading to the new PUI for the first time. After the index, everything appears to be back in sync again and appearing how it should.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ashley<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#525252">Ashley Knox<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">Digital Initiatives Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">William M. Randall Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">University of North Carolina Wilmington<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">601 South College Road<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">Wilmington, NC 28403-5616<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">910-962-7996<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:knoxa@uncw.edu"><span style="color:#0563C1">knoxa@uncw.edu</span></a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://library.uncw.edu/"><span style="color:#0563C1">http://library.uncw.edu</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org>
<b>On Behalf Of </b>Christine Di Bella<br>
<b>Sent:</b> Tuesday, April 17, 2018 4:14 PM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] collection organization and inventory 2.3<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Ashley,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m going to set up a support ticket for you on this. (You’ll see another message about that from me directly to you in a minute.) It would be great if you’d share the solution back to the listserv once the issue gets resolved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Christine Di Bella<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">ArchivesSpace Program Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:christine.dibella@lyrasis.org">christine.dibella@lyrasis.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">800.999.8558 x2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">678-235-2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">cdibella13 (Skype)</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="267" height="61" style="width:2.7812in;height:.6354in" id="Picture_x0020_1" src="cid:image002.jpg@01D3DC79.A5F4E540" alt="ASpaceOrgHomeMedium"><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">
archivesspace_users_group-bounces@lyralists.lyrasis.org</a> <<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>>
<b>On Behalf Of </b>Knox, Ashley M.<br>
<b>Sent:</b> Tuesday, April 17, 2018 10:00 AM<br>
<b>To:</b> Archivesspace Users Group <<a href="mailto:archivesspace_users_group@lyralists.lyrasis.org">archivesspace_users_group@lyralists.lyrasis.org</a>><br>
<b>Subject:</b> [Archivesspace_Users_Group] collection organization and inventory 2.3<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We recently upgraded from 1.5 to 2.3.1. Container edits to existing collections and new collections are not reflected in the Collection organization window. General information made to the resources are reflected just fine and work properly.
The collection organization area shows the old data, almost like the indexes weren’t matching up. One suggestion we saw on the listserv was to delete and reindex Solr. We did this on our development instance and now Collection organization window is completely
gone and the Collection Organization (middle tab) doesn’t function. In troubleshooting, we also see this error pop-up when you click the back button after going from tab to tab in a collection. May be unrelated, but wanted to include just in case ‘<span style="font-size:10.5pt;font-family:"Helvetica Neue",serif;color:#A94442;background:#F2DEDE">Your
request could not be completed due to an unexpected error’<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue",serif;color:#A94442;background:#F2DEDE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">From the Sys Admin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">‘Here is what I’ve tried so far, in the order we tried them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Resequence – no effect<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Delete indexer_state – no effect<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ran Data Checker (asck plugin) – no invalid records, some records not indexed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Deleted Solr index, deleted indexer_state – now the side bar is gone and the middle button doesn’t do anything<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ran Data Checker – 1 record not found in the search index’<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any suggestions?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks so much,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ashley<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#525252">Ashley Knox<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">Digital Initiatives Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">William M. Randall Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">University of North Carolina Wilmington<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">601 South College Road<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">Wilmington, NC 28403-5616<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#525252">910-962-7996<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:knoxa@uncw.edu">knoxa@uncw.edu</a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://library.uncw.edu/">http://library.uncw.edu</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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