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<p class="MsoNormal"><span style="color:#44546A">Christine,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Thanks! This was very helpful.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Donnelly<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> archivesspace_users_group-bounces@lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org]
<b>On Behalf Of </b>Christine Di Bella<br>
<b>Sent:</b> Tuesday, October 24, 2017 1:28 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Donnelly,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">These settings are controlled by options in the config.rb file on your ArchivesSpace server. A bug and some improvements with the email requesting feature on the PUI were resolved in version 2.2.0, so if you upgrade to that version, if
should work correctly. An improvement that was made for 2.2.0 was that if you have a contact email address in a repository record, it can be used as the email address for requests (<a href="https://github.com/archivesspace/archivesspace/pull/979">https://github.com/archivesspace/archivesspace/pull/979</a>)
rather than having to specify an email address separately. You will still need to enable the requesting feature and associated settings in the config file, however.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">Christine Di Bella<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">ArchivesSpace Program Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:christine.dibella@lyrasis.org">christine.dibella@lyrasis.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">800.999.8558 x2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">678-235-2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">cdibella13 (Skype)</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="267" height="61" id="_x0000_i1025" src="cid:image001.jpg@01D34CE9.98C4C680" alt="ASpaceOrgHomeMedium"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">
archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Walton, Donnelly<br>
<b>Sent:</b> Monday, October 23, 2017 4:04 PM<br>
<b>To:</b> Archivesspace Users Group <<a href="mailto:archivesspace_users_group@lyralists.lyrasis.org">archivesspace_users_group@lyralists.lyrasis.org</a>><br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#44546A">We have recently upgraded to 2.1.2 and are doing a soft launch of the PUI. Where do we go to setup the feature and tell the system where to send the emails?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Many thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Donnelly<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-top:7.5pt;background:white"><b><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#990000">Donnelly Lancaster Walton<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;background:white"><span style="font-size:11.5pt;font-family:"Helvetica","sans-serif";color:#51575B">Archival Access Coordinator, Special Collections<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white">
<span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:black">University Libraries <br>
<a href="https://www.ua.edu/"><span style="color:maroon;text-decoration:none">The University of Alabama</span></a><br>
W. S. Hoole Library, Mary Harmon Bryant Hall<br>
Box 870266 <br>
Tuscaloosa, AL 35487 <br>
Office <a href="tel:205-348-0505"><span style="color:black;text-decoration:none">205-348-0505</span></a> <br>
<a href="mailto:dfwalton@ua.edu"><span style="color:black;text-decoration:none">dfwalton@ua.edu</span></a> </span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#990000">| </span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:black"><a href="https://www.lib.ua.edu/libraries/hoole/"><span style="color:black;text-decoration:none">https://www.lib.ua.edu/libraries/hoole/</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.ua.edu/"><span style="font-size:11.5pt;font-family:"Helvetica","sans-serif";color:#990000;background:white;text-decoration:none"><img border="0" width="274" height="54" id="Picture_x0020_1" src="cid:image002.gif@01D34CE9.98C4C680" alt="The University of Alabama"></span></a><span style="color:#44546A"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Kevin Clair<br>
<b>Sent:</b> Thursday, September 21, 2017 4:39 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">We’ve been able to receive the e-mail confirmations ArchivesSpace sends, both with my personal e-mail and with LibAnswers. It’s only when it tries to render request_received_email.html that it throws the error.
-k<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Custer, Mark<br>
<b>Sent:</b> Thursday, September 21, 2017 3:31 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoPlainText">All,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I wish that I could offer technical advice on how to get things set up, but unfortunately I'm of no use in this case. I do know that this feature used to be configured on our Test Corpus site, though, and that it functioned as expected
at that time.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Here's what a message would look like that's sent to a patron (as you can see, it doesn’t include ALL of the data, like what the staff would receive), and they shouldn’t see an error message when requesting after everything has been
configured to allow email requesting:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<h1 style="margin-left:.5in">Thank you for your request<o:p></o:p></h1>
<h2 style="margin-left:.5in">Record Requested<o:p></o:p></h2>
<p class="MsoNormal" style="margin-left:.5in"><strong><span style="font-family:"Calibri","sans-serif"">Title</span></strong>: Watercolor of Brassie fly nymph (fishing fly)<br>
<strong><span style="font-family:"Calibri","sans-serif"">URL</span></strong>: <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__aspace.hudmol.com-3A7310_repositories_14_digital-5Fobjects_4375&d=DwMCaQ&c=-dg2m7zWuuDZ0MUcV7Sdqw&r=PjInOOP-yhZdvfCxvJExNB_3mSrTAYOjE-Ld3wjgoMo&m=hES0nr_7CQRdsaxxcbpbcujfoSJVVVtSbikTnQDfBMQ&s=fEcKFYM5n4pdR51TDuNa_20WsC4Rr2r-cKOf4FBNyuk&e=">
http://aspace.hudmol.com:7310/repositories/14/digital_objects/4375</a> <o:p></o:p></p>
<h2 style="margin-left:.5in">Your Details<o:p></o:p></h2>
<p class="MsoNormal" style="margin-left:.5in"><strong><span style="font-family:"Calibri","sans-serif"">Name:
</span></strong>m<br>
<strong><span style="font-family:"Calibri","sans-serif"">Email: </span></strong><a href="mailto:mark.custer@yale.edu">mark.custer@yale.edu</a><br>
<strong><span style="font-family:"Calibri","sans-serif"">Date: </span></strong><br>
<strong><span style="font-family:"Calibri","sans-serif"">Notes for Staff: </span>
</strong><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I don’t believe that the email that was sent to staff ever had a specialized template, like this one, however. It was just meant to be a proof of concept showing how all of the request data could be sent in an email message in order
to fulfill the user story about allowing researchers to make requests directly from the PUI.
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Hopefully others will be able to weigh in soon with more detailed instructions how to get this configured properly. I seem to remember that with the Gmail account that we used for testing, Gmail had to be told to allow the use of unsecured
apps (though I’m not sure why exactly that was or might be).<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Just so that I’m clear, though… Lydia, Kevin: it sounds like you have it configured to receive emails okay, but the emails to whomever requested the material is not being sent/received. Is that correct?<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Mark<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-----Original Message-----<br>
From: <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
On Behalf Of Kevin Clair<br>
Sent: Thursday, 21 September, 2017 5:15 PM<br>
To: Archivesspace Users Group <<a href="mailto:archivesspace_users_group@lyralists.lyrasis.org">archivesspace_users_group@lyralists.lyrasis.org</a>><br>
Subject: Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">We see similar behavior, and have turned off requesting on the public site because of it. The e-mail requests go through but the users see the error page instead of a confirmation. From the logs:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">INFO: I, [2017-09-21T15:08:03.838360 #4548] INFO -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] Started POST "/fill_request" for 192.168.123.1 at 2017-09-21 15:08:03 -0600<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">[the e-mail successfully sends here; log output omitted]<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">INFO: I, [2017-09-21T15:08:09.740133 #4548] INFO -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] Completed 500 Internal Server Error in 5862ms<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.791554 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b]
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.797765 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] ActionView::Template::Error (undefined method `app_prefix' for #<#<Class:0x46d13c0a>:0x59036603>):<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.809421 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] 4: <h2>Record Requested</h2><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 5: <strong>Title</strong>: <%= @request.title %><br><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 6: <% url = "#{AppConfig[:public_proxy_url].sub(/\/^/, '')<a href="mailto:%7d#{@request.request_uri}"><span style="color:windowtext;text-decoration:none">}#{@request.request_uri}</span></a>"
%><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 7: <strong>URL</strong>: <%= link_to url, app_prefix(url) %><o:p></o:p></p>
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<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 8: </div><o:p></o:p></p>
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<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 9: <o:p></o:p></p>
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<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 10: <div class="user"><o:p></o:p></p>
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<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.810141 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b]
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<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.810661 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] app/views/request_mailer/request_received_email.html.erb:7:in `_app_views_request_mailer_request_received_email_html_erb___227123848_2378'<o:p></o:p></p>
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<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] app/mailers/request_mailer.rb:7:in `request_received_email'<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] app/controllers/requests_controller.rb:11:in `make_request'<o:p></o:p></p>
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<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-k<o:p></o:p></p>
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<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-----Original Message-----<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">From: <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">
<span style="color:windowtext;text-decoration:none">archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:windowtext;text-decoration:none">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a>]
On Behalf Of Tang, Lydia<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Sent: Thursday, September 21, 2017 1:19 PM<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">To: 'archivesspace_users_group@lyralists.lyrasis.org'<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Subject: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Hello, we recently upgraded from 2.1.1 from 1.5.3. With our users taking advantage of the request feature through our PUI, they have received this “We’re sorry something went wrong” message after submitting their request. Is this normal?
Is there a tweak we need to fill in order to gracefully conclude the request and return to the PUI?<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thanks!<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Lydia<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">_______________________________________________<o:p></o:p></p>
<p class="MsoPlainText">Archivesspace_Users_Group mailing list<o:p></o:p></p>
<p class="MsoPlainText"><a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org"><span style="color:windowtext;text-decoration:none">Archivesspace_Users_Group@lyralists.lyrasis.org</span></a><o:p></o:p></p>
<p class="MsoPlainText"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__lyralists.lyrasis.org_mailman_listinfo_archivesspace-5Fusers-5Fgroup&d=DwIGaQ&c=cjytLXgP8ixuoHflwc-poQ&r=7Ez68qVcrmRD6nn1FqwoHBDEOxeRUCPm3xGvnFT0zjU&m=yCOvlNmPPowIK_FHWplCUKa3UJhEsCZ5AWPTGq2qjMk&s=blzfAbR70wCLQrOIDae9pDrRNAZ_79j4aYMufxVfe2w&e"><span style="color:windowtext;text-decoration:none">https://urldefense.proofpoint.com/v2/url?u=http-3A__lyralists.lyrasis.org_mailman_listinfo_archivesspace-5Fusers-5Fgroup&d=DwIGaQ&c=cjytLXgP8ixuoHflwc-poQ&r=7Ez68qVcrmRD6nn1FqwoHBDEOxeRUCPm3xGvnFT0zjU&m=yCOvlNmPPowIK_FHWplCUKa3UJhEsCZ5AWPTGq2qjMk&s=blzfAbR70wCLQrOIDae9pDrRNAZ_79j4aYMufxVfe2w&e</span></a>=
<o:p></o:p></p>
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