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<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have identified the issue with the requesting material email and have put a fix into the core code in GitHub:
<a href="https://github.com/archivesspace/archivesspace/pull/971">https://github.com/archivesspace/archivesspace/pull/971</a>.<o:p></o:p></p>
<p class="MsoNormal">So, it will be in the next release, that we are expecting to come out soon.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal">Laney<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:black">Laney McGlohon</span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">ArchivesSpace Tech Lead<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="mailto:laney.mcglohon@lyrasis.org">laney.mcglohon@lyrasis.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">800.999.8558 x2927<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">laneymcglohon Skype<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black"><archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Kevin Clair <Kevin.Clair@du.edu><br>
<b>Reply-To: </b>Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Date: </b>Thursday, September 21, 2017 at 5:38 PM<br>
<b>To: </b>Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject: </b>Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">We’ve been able to receive the e-mail confirmations ArchivesSpace sends, both with my personal e-mail and with LibAnswers. It’s only when it tries to render request_received_email.html that it throws the error.
-k</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Tahoma">From:</span></b><span style="font-size:10.0pt;font-family:Tahoma"> archivesspace_users_group-bounces@lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org]
<b>On Behalf Of </b>Custer, Mark<br>
<b>Sent:</b> Thursday, September 21, 2017 3:31 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoPlainText">All,<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">I wish that I could offer technical advice on how to get things set up, but unfortunately I'm of no use in this case. I do know that this feature used to be configured on our Test Corpus site, though, and that it functioned as expected
at that time.<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Here's what a message would look like that's sent to a patron (as you can see, it doesn’t include ALL of the data, like what the staff would receive), and they shouldn’t see an error message when requesting after everything has been
configured to allow email requesting:<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<h1 style="margin-left:.5in">Thank you for your request<o:p></o:p></h1>
<h2 style="margin-left:.5in">Record Requested<o:p></o:p></h2>
<p class="MsoNormal" style="margin-left:.5in"><strong><span style="font-family:Calibri">Title</span></strong>: Watercolor of Brassie fly nymph (fishing fly)<br>
<strong><span style="font-family:Calibri">URL</span></strong>: <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__aspace.hudmol.com-3A7310_repositories_14_digital-5Fobjects_4375&d=DwMCaQ&c=-dg2m7zWuuDZ0MUcV7Sdqw&r=PjInOOP-yhZdvfCxvJExNB_3mSrTAYOjE-Ld3wjgoMo&m=hES0nr_7CQRdsaxxcbpbcujfoSJVVVtSbikTnQDfBMQ&s=fEcKFYM5n4pdR51TDuNa_20WsC4Rr2r-cKOf4FBNyuk&e=">
http://aspace.hudmol.com:7310/repositories/14/digital_objects/4375</a> <o:p></o:p></p>
<h2 style="margin-left:.5in">Your Details<o:p></o:p></h2>
<p class="MsoNormal" style="margin-left:.5in"><strong><span style="font-family:Calibri">Name:
</span></strong>m<br>
<strong><span style="font-family:Calibri">Email: </span></strong><a href="mailto:mark.custer@yale.edu">mark.custer@yale.edu</a><br>
<strong><span style="font-family:Calibri">Date: </span></strong><br>
<strong><span style="font-family:Calibri">Notes for Staff: </span></strong><o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">I don’t believe that the email that was sent to staff ever had a specialized template, like this one, however. It was just meant to be a proof of concept showing how all of the request data could be sent in an email message in order
to fulfill the user story about allowing researchers to make requests directly from the PUI.
<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Hopefully others will be able to weigh in soon with more detailed instructions how to get this configured properly. I seem to remember that with the Gmail account that we used for testing, Gmail had to be told to allow the use of unsecured
apps (though I’m not sure why exactly that was or might be).<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Just so that I’m clear, though… Lydia, Kevin: it sounds like you have it configured to receive emails okay, but the emails to whomever requested the material is not being sent/received. Is that correct?<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Mark<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">-----Original Message-----<br>
From: <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
On Behalf Of Kevin Clair<br>
Sent: Thursday, 21 September, 2017 5:15 PM<br>
To: Archivesspace Users Group <<a href="mailto:archivesspace_users_group@lyralists.lyrasis.org">archivesspace_users_group@lyralists.lyrasis.org</a>><br>
Subject: Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">We see similar behavior, and have turned off requesting on the public site because of it. The e-mail requests go through but the users see the error page instead of a confirmation. From the logs:<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">INFO: I, [2017-09-21T15:08:03.838360 #4548] INFO -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] Started POST "/fill_request" for 192.168.123.1 at 2017-09-21 15:08:03 -0600<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[the e-mail successfully sends here; log output omitted]<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">INFO: I, [2017-09-21T15:08:09.740133 #4548] INFO -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] Completed 500 Internal Server Error in 5862ms<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.791554 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b]
<o:p></o:p></p>
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<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.797765 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] ActionView::Template::Error (undefined method `app_prefix' for #<#<Class:0x46d13c0a>:0x59036603>):<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.809421 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] 4: <h2>Record Requested</h2><o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 5: <strong>Title</strong>: <%= @request.title %><br><o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 6: <% url = "#{AppConfig[:public_proxy_url].sub(/\/^/, '')<a href="mailto:%7d#{@request.request_uri}"><span style="color:windowtext;text-decoration:none">}#{@request.request_uri}</span></a>"
%><o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 7: <strong>URL</strong>: <%= link_to url, app_prefix(url) %><o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 8: </div><o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 9: <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] 10: <div class="user"><o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.810141 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b]
<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">INFO: F, [2017-09-21T15:08:09.810661 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] app/views/request_mailer/request_received_email.html.erb:7:in `_app_views_request_mailer_request_received_email_html_erb___227123848_2378'<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] app/mailers/request_mailer.rb:7:in `request_received_email'<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">[5c583ccc-1669-40c4-9f90-81f09fac562b] app/controllers/requests_controller.rb:11:in `make_request'<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">-k<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">-----Original Message-----<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">From: <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">
<span style="color:windowtext;text-decoration:none">archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a> [<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:windowtext;text-decoration:none">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a>]
On Behalf Of Tang, Lydia<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Sent: Thursday, September 21, 2017 1:19 PM<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">To: 'archivesspace_users_group@lyralists.lyrasis.org'<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Subject: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Hello, we recently upgraded from 2.1.1 from 1.5.3. With our users taking advantage of the request feature through our PUI, they have received this “We’re sorry something went wrong” message after submitting their request. Is this normal?
Is there a tweak we need to fill in order to gracefully conclude the request and return to the PUI?<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Thanks!<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">Lydia<o:p></o:p></p>
<p class="MsoPlainText"> <o:p></o:p></p>
<p class="MsoPlainText">_______________________________________________<o:p></o:p></p>
<p class="MsoPlainText">Archivesspace_Users_Group mailing list<o:p></o:p></p>
<p class="MsoPlainText"><a href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org"><span style="color:windowtext;text-decoration:none">Archivesspace_Users_Group@lyralists.lyrasis.org</span></a><o:p></o:p></p>
<p class="MsoPlainText"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__lyralists.lyrasis.org_mailman_listinfo_archivesspace-5Fusers-5Fgroup&d=DwIGaQ&c=cjytLXgP8ixuoHflwc-poQ&r=7Ez68qVcrmRD6nn1FqwoHBDEOxeRUCPm3xGvnFT0zjU&m=yCOvlNmPPowIK_FHWplCUKa3UJhEsCZ5AWPTGq2qjMk&s=blzfAbR70wCLQrOIDae9pDrRNAZ_79j4aYMufxVfe2w&e"><span style="color:windowtext;text-decoration:none">https://urldefense.proofpoint.com/v2/url?u=http-3A__lyralists.lyrasis.org_mailman_listinfo_archivesspace-5Fusers-5Fgroup&d=DwIGaQ&c=cjytLXgP8ixuoHflwc-poQ&r=7Ez68qVcrmRD6nn1FqwoHBDEOxeRUCPm3xGvnFT0zjU&m=yCOvlNmPPowIK_FHWplCUKa3UJhEsCZ5AWPTGq2qjMk&s=blzfAbR70wCLQrOIDae9pDrRNAZ_79j4aYMufxVfe2w&e</span></a>=
<o:p></o:p></p>
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