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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Ian,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">A fix to mitigate this issue was included in v.1.5.0/v1.5.1 (see
<a href="https://archivesspace.atlassian.net/browse/AR-1457">https://archivesspace.atlassian.net/browse/AR-1457</a>). Since you’re still on v1.4.2, do you have a timetable for upgrading? If you’re planning to stay at v1.4.2 for awhile, deleting any archivesspace_rde
cookies may help when you encounter this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Christine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Christine Di Bella<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Community Outreach Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:christine.dibella@lyrasis.org"><span style="color:#0563C1">christine.dibella@lyrasis.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">800.999.8558 x2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">678-235-2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">cdibella13 (Skype) </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><img border="0" width="199" height="55" id="Picture_x0020_1" src="cid:image001.png@01D2400A.7E4B4B40" alt="cid:image003.png@01CE734E.FD759D30"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> archivesspace_users_group-bounces@lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org]
<b>On Behalf Of </b>Hardy, Ian<br>
<b>Sent:</b> Thursday, November 10, 2016 3:12 PM<br>
<b>To:</b> Archivesspace Users Group <archivesspace_users_group@lyralists.lyrasis.org><br>
<b>Subject:</b> [Archivesspace_Users_Group] RDE issues<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi,<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">There was some discussion of the rapid data entry tool crashing for users this spring, but it seemed unresolved. I wanted to ask if anyone else is experiencing this or better yet, if someone else has already solved it. Here's what we're
seeing right now:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
User enters data into RDE<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
When she submits data the browser spins trying to reload the page <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
She quits her browser and logs back in, the browser will hang when she visits the same record.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
The data does actually go through<o:p></o:p></li></ul>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Here's some information about our environment:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">User is in Chrome<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Aspace 1.4.2 on Linux<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">4gb ram w/ 2048mb assigned to Java<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Nginx reverse proxy (but we get the same issue when we skip the proxy)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Thanks for considering,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Ian<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">Ian Hardy</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Systems Specialist<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">GW Libraries<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="mailto:ihardy@email.gwu.edu" target="_blank"><span style="font-size:10.0pt">ihardy@gwu.edu</span></a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">helpdesk: (202) 994</span>-8278<o:p></o:p></p>
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