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<p class="MsoNormal"><span style="color:#1F497D">Hi Shannon,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If they haven’t already looked at it, your IT people should definitely take a look at the technical documentation about installing and running ArchivesSpace at
<a href="http://archivesspace.github.io/archivesspace/">http://archivesspace.github.io/archivesspace/</a>. Depending on the platform of the server and how it was set up originally, different things may be going on. Most of the settings are governed by the config
file, which is in the archivesspace/config directory on the server where ArchivesSpace is installed. There’s information about this file and configuring ArchivesSpace at
<a href="http://archivesspace.github.io/archivesspace/user/configuring-archivesspace/">
http://archivesspace.github.io/archivesspace/user/configuring-archivesspace/</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(If ArchivesSpace was set up at its own new domain, they’ll need to make sure to update the DNS record with the new IP address, but that would be outside of ArchivesSpace itself.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Christine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Christine Di Bella<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Community Outreach Manager<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:christine.dibella@lyrasis.org"><span style="font-family:"Arial",sans-serif;color:#0563C1">christine.dibella@lyrasis.org</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">800.999.8558 x2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">678-235-2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">cdibella13 (Skype) </span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><img border="0" width="199" height="55" id="Picture_x0020_1" src="cid:image001.png@01D218B1.848B37C0" alt="cid:image003.png@01CE734E.FD759D30"></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org]
<b>On Behalf Of </b>Morelli, Shannon<br>
<b>Sent:</b> Monday, September 26, 2016 1:25 PM<br>
<b>To:</b> archivesspace_users_group@lyralists.lyrasis.org<br>
<b>Subject:</b> [Archivesspace_Users_Group] moved ArchivesSpace to a different server, no longer able to access<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We hired a consultant to set up ArchivesSpace for our institution and migrate our data from Archivists’ Toolkit. Recently, as part of an effort to synchronize ArchivesSpace with Preservica (our digital preservation system), our IT department
moved the ArchivesSpace server off the Frick domain and moved it to the DMZ, it now has a new IP address. After the move, I’m not able to access ArchivesSpace through the same browser address. Can anyone help me out with what our IT staff can do to resolve
this issue, anything specific they can reconfigure on the server? Since they did not set up the server, they do not know how to proceed.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Shannon<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Cambria",serif">Shannon Yule Morelli<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria",serif">Associate Archivist and Lead Digital Archivist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria",serif">The Frick Collection and Frick Art Reference Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria",serif">10 E. 71<sup>st</sup> Street<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria",serif">New York, NY 10021<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria",serif">(212) 547 - 0717<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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