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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Patricia,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Can you describe in a little more detail what the volunteer was doing when this happened and how the records disappeared? Was it a resource or a different kind
of record, and was it an entire record, or only certain components? There have been some reports of issues when people are using the Rapid Data Entry (RDE) tool that appear to be related to a cookie that is set in the browser, and of people occasionally deleting
things beyond or in the place of what they intended to delete, but I’m not aware of reports of records just disappearing otherwise.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(Just a clarification on your last sentence. Your ArchivesSpace installation is on a server maintained by either your organization or a hosting provider, so you
would need to check with the appropriate IT person about whether there were any network or hardware issues related to performance if the problem was not due to the software itself.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Christine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Christine Di Bella<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Community Outreach Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:christine.dibella@lyrasis.org"><span style="color:#0563C1">christine.dibella@lyrasis.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">800.999.8558 x2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">678-235-2905<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">cdibella13 (Skype) </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><img border="0" width="199" height="55" id="Picture_x0020_1" src="cid:image001.png@01D19C78.D3A26960" alt="cid:image003.png@01CE734E.FD759D30"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> archivesspace_users_group-bounces@lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org]
<b>On Behalf Of </b>Patricia L. Keats<br>
<b>Sent:</b> Thursday, April 21, 2016 5:45 PM<br>
<b>To:</b> Archivesspace_Users_Group@lyralists.lyrasis.org<br>
<b>Subject:</b> [Archivesspace_Users_Group] Problem with record being entered/worked on disappearing...<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We were working on entering 4 new records this morning, saving them as we go along - and in the middle of working on them, they disappeared. My volunteer was doing this, but he has been working with the system for 2 months now, and has
successfully entered and saved other records - so I'm fairly sure he was saving them as he went along...<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"> Anyone else have this problem? I just spent some time poking around and looking, and they are truly gone. <o:p></o:p></p>
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<p class="MsoNormal"> Is there some problem with the system today.?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks, Pat Keats<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">Patricia L. Keats</span></i><span style="font-family:"Arial",sans-serif">
</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">Director of Library and Archives</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">Alice Phelan Sullivan Library</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">The Society of California Pioneers</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">101 Montgomery Street, Suite 150</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">Presidio of San Francisco</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">San Francisco, CA 94129</span></i><o:p></o:p></p>
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<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif">415.957.1849</span></i><span style="font-family:"Arial",sans-serif">
<i><br>
<a href="mailto:pkeats@californiapioneers.org" target="_blank">pkeats@californiapioneers.org</a></i>
</span><o:p></o:p></p>
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<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif;color:blue"><a href="http://www.californiapioneers.org/" target="_blank">http://www.californiapioneers.org/</a></span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif"> </span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif">Become a friend
<span style="color:blue"> <a href="http://www.californiapioneers.org/join/friends/" target="_blank">http://www.californiapioneers.org/join/friends/</a></span></span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-family:"Arial",sans-serif"> </span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
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