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<p>Hi Tara,</p>
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<p>Sorry, I looked through my email and I haven't received anything with your logs. Maybe the attachment got flagged by a mail server? Would it be possible for you to zip it up and put it up online ( Drive, dropbox, or just a webserver ) somewhere I can download
it? Just send the link directly to me...</p>
<p>b,chris. <br>
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<div class="PlainText">Chris Fitzpatrick | <font size="2">Developer, ArchivesSpace</font><br>
Skype: chrisfitzpat | Phone: 918.236.6048<br>
http://archivesspace.org/<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Hurt, Tara
(Library) <HurtT@easternct.edu><br>
<b>Sent:</b> Monday, October 19, 2015 4:45 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</font>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Good morning Chris.
</span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman",serif;">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman",serif;">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">We sent along our logs/archivespace.out log but I am not sure if it was received.
</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman",serif;">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Resending … again any help you can give will be greatly appreciated.
</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Tara
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> archivesspace_users_group-bounces@lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org]
<b>On Behalf Of </b>Chris Fitzpatrick<br>
<b>Sent:</b> Tuesday, September 15, 2015 3:19 AM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</span></p>
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<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black">Hi Tara,</span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black">First, you should not be using the Derby database for production. It is meant for testing and demos, and is not supported to hold data persistently ( especially when upgrading
to a new version ). </span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black">Can you send us the logs/archivesspace.out log?</span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black">b, chris.
</span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif; color:black"> </span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:black">Chris Fitzpatrick | Developer, ArchivesSpace<br>
Skype: chrisfitzpat | Phone: 918.236.6048<br>
<a id="LPlnk807995" style="color: blue; text-decoration: underline;" href="http://archivesspace.org/">http://archivesspace.org/</a></span></p>
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ArchivesSpace a community building an open-source web ...</div>
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Built for archives by archivists, ArchivesSpace is the open source archives information management application for managing and providing web access to archives ...</div>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">
<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">
archivesspace_users_group-bounces@lyralists.lyrasis.org</a> <<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>> on behalf of
Hurt, Tara (Library) <<a style="color: blue; text-decoration: underline;" href="mailto:HurtT@easternct.edu">HurtT@easternct.edu</a>><br>
<b>Sent:</b> Thursday, September 10, 2015 4:57 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</span><span style="font-family:"Calibri",sans-serif; color:black">
</span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Good morning Brad.
</span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">We did a query on the backend directly at
</span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">localhost:8089/repositories
</span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">and I have attached the message.
</span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Thank you for your continued help. The sooner we can get access to Archives Space the better.
</span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Tara
</span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">
<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">
archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Hurt, Tara (Library)<br>
<b>Sent:</b> Friday, September 04, 2015 2:52 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</span><span style="color:black"></span></p>
</div>
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<p style="background:white"><span style="color:black"> </span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Thank you ….. do you mean if we query the backend directly at our server which is
<a style="color: blue; text-decoration: underline;" href="http://EDFLIBRGDG:8080">
http://EDFLIBRGDG:8080</a> ? </span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">
<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">
archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Steven Majewski<br>
<b>Sent:</b> Friday, September 04, 2015 2:47 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</span><span style="color:black"></span></p>
</div>
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<p style="background:white"><span style="color:black"> </span></p>
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<p style="background:white"><span style="color:black"> </span></p>
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<p style="background:white"><span style="color:black"> </span></p>
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<p style="background:white"><span style="color:black">What do you get it you query the backend directly at HOSTNAME:8089/repositories ? </span></p>
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<p style="background:white"><span style="color:black"> </span></p>
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<p style="background:white"><span style="color:black"> </span></p>
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<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
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<p style="background:white"><span style="color:black">On Sep 4, 2015, at 2:15 PM, Hurt, Tara (Library) <<a style="color: blue; text-decoration: underline;" href="mailto:HurtT@easternct.edu">HurtT@easternct.edu</a>> wrote:</span></p>
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<p style="background:white"><span style="color:black"> </span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Hi Brad. I am sitting with our System Librarian now.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">In order to solve the issue we are having now, I am hopeful it is helpful to review our path over the last few years.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">We started by using Archivist Toolkit. When Archive Space (AS) was created we decided to move our date from Archivist Toolkit to AS.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">So we migrated to AS and due to various local networking issues we have our data on a local workstation and AS uses its internal database and not MySQL.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">We did this approximately a year ago and all was working well.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">But about a month ago we started getting the error messages, we were promoted vie email help to upgrade to 1.3, which we did but has not resolved the
issue. which seemed to go well. Now we are in the situation where the run time error which I sent you, constantly comes up. </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">You asked us to send you a MySQL log but as I noted above there is no MySQL to run a log from.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Where do we go from here? Tara </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> <a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>
[<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</a>] <b>On Behalf Of </b>Brad Westbrook<br>
<b>Sent:</b> Monday, August 31, 2015 10:12 AM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Tara,</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Could you repeat the activity that produces the problem and then send us the log?</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Thanks,</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Brad W.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><b><span style="font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black"> <a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:#954F72">archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a> [<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:#954F72">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a>] <b>On
Behalf Of </b>Hurt, Tara (Library)<br>
<b>Sent:</b> Monday, August 31, 2015 9:55 AM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Hi Brad. </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">I have access to the following browsers, I usually use FireFox, but I have tried getting access on all three, with the same runtime error.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Internet Explorer 10.0 </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Mozilla FireFox </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">I have even tried on a Mac, using Safari and I get the same runtime error.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Thank you so much for your help, AS has been working very well so I am not sure why we are not having this glitch.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">I am in a meeting from 10-11 but then back at my office / machine. Thank you. Tara</span><span style="color:black"></span></p>
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<p style="background:white"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> <a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:#954F72">archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a> [<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:#954F72">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a>] <b>On
Behalf Of </b>Brad Westbrook<br>
<b>Sent:</b> Monday, August 31, 2015 9:39 AM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Help With Access</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Hi, Tara,</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">In what browser are you experiencing this problem? If IE, what version are you using?</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Brad W.</span><span style="color:black"></span></p>
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<p style="background:white"><b><span style="font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black"> <a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:#954F72">archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a> [<a style="color: blue; text-decoration: underline;" href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org"><span style="color:#954F72">mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org</span></a>] <b>On
Behalf Of </b>Hurt, Tara (Library)<br>
<b>Sent:</b> Monday, August 31, 2015 9:34 AM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> [Archivesspace_Users_Group] Help With Access</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Good morning, I am still having trouble accessing Archives Space and I am getting run time errors.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Last week I could not get the screen to stay active enough to capture BUT I did capture some screens today.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">The first capture below (first attachment) is the home screen I get … all seems to be as normal here.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Sometimes when I click to login in I get the run time error screen below.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Sometimes if it does let me login, then as soon as I click on anything in AS, I get the run time error below (second screen shot attached).</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Cannot seem to get by this error .. we really need your help, it is the start of the academic year and we need the AS access.</span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Thanks again for your help. Tara </span><span style="color:black"></span></p>
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<p style="background:white"><span style="font-size:10.5pt; font-family:"Menlo-Regular",serif; color:black">_______________________________________________<br>
Archivesspace_Users_Group mailing list<br>
<a style="color: blue; text-decoration: underline;" href="mailto:Archivesspace_Users_Group@lyralists.lyrasis.org">Archivesspace_Users_Group@lyralists.lyrasis.org</a><br>
<a style="color: blue; text-decoration: underline;" href="http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group">http://lyralists.lyrasis.org/mailman/listinfo/archivesspace_users_group</a></span><span style="color:black"></span></p>
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