<div dir="ltr">Hi Tara,<div>The ASpace log I was referring to would actually be on the server that ASpace is running on. Do you have that level of access to your ASpace server? There's often more detail in there beyond just what you see as an error message on the screen (it might give more of a clue as to why everything is freezing and not working).</div><div><br></div><div>-Maura</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Aug 21, 2015 at 3:47 PM, Hurt, Tara (Library) <span dir="ltr"><<a href="mailto:HurtT@easternct.edu" target="_blank">HurtT@easternct.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">HI Maura. Thank you for your response. If there is a number and a person I can talk to I would be more than happy to do that as well.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">We are running the latest version 1.3 and we use a computer in our office space as a server for our SQL database.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">I have checked that the server is ready and all data has been loaded and is there.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">I did try to get a screen shot of the Archives Space but now after I log in the screen does not respond and when I capture it it only captures the header.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">I would check the logs but I again once I log in all stops working.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Thank you for any help you can give. Tara
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a> [mailto:<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>]
<b>On Behalf Of </b>Maura Carbone<br>
<b>Sent:</b> Thursday, August 20, 2015 11:02 AM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] Questions & Help<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal">Hi Tara,<u></u><u></u></p>
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<p class="MsoNormal">Could you give us a bit more information? What version of ASpace are you running? Could you screenshot the error page? And perhaps look in the logs and see if there's any information in there?<u></u><u></u></p>
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<p class="MsoNormal">Thanks!<u></u><u></u></p>
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<p class="MsoNormal">Maura<u></u><u></u></p>
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<p class="MsoNormal">On Thu, Aug 20, 2015 at 10:45 AM, Hurt, Tara (Library) <<a href="mailto:HurtT@easternct.edu" target="_blank">HurtT@easternct.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">I apologize if someone has already asked about this already …. I was not able to access email for two and ½ weeks so I may have missed information about this. Back on line now.
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<p class="MsoNormal">We are having trouble with Archives Space, we can open the page and log in but once logged in, anytime we click on one of our resources .. we get an error message.
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Runtime Error
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We get a Runtime error on anything we try to click on .. resources, manage, etc.
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Can you help?
<u></u><u></u></p>
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<p class="MsoNormal">Tara L. Hurt
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<p class="MsoNormal">Eastern Connecticut State University
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Maura Carbone<u></u><u></u></p>
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<p class="MsoNormal">Digital Initiatives Librarian<br>
Brandeis University<br>
Library and Technology Services<br>
<a href="tel:%28781%29%20736-4659" value="+17817364659" target="_blank">(781) 736-4659</a><br>
415 South Street, (MS 017/P.O. Box 549110)<br>
Waltham, MA 02454-9110<br>
email: <a href="mailto:mauraa@brandeis.edu" target="_blank">mauraa@brandeis.edu</a><u></u><u></u></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr">Maura Carbone<div>Digital Initiatives Librarian<br>Brandeis University<br>Library and Technology Services<br>(781) 736-4659<br>415 South Street, (MS 017/P.O. Box 549110)<br>Waltham, MA 02454-9110<br>email: <a href="mailto:mauraa@brandeis.edu" target="_blank">mauraa@brandeis.edu</a><br></div></div></div>
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