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<p>Hi Danelle,</p>
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<p>Sorry about your frustration. Part of the issue was that I was out sick for a lot of last week...</p>
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<p>If the person who setup your archivesspace is no longer there, I would suggest having someone on your IT staff either re-build the system or familiarize themselves a bit with the setup. When troubleshooting, we're most likely going to have to access the
log files and database. Also, you'll want someone who knows how to export the database, do backups, restores, update the software, etc.
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<p>Also, you're going to probably want to setup some kind of log rotation on the archivesspace.out file, since this can grow in size quite a bit. </p>
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<p>Let me know if you have any questions...b,chris .<br>
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<div class="PlainText">Chris Fitzpatrick | <font size="2">Developer, ArchivesSpace</font><br>
Skype: chrisfitzpat | Phone: 918.236.6048<br>
http://archivesspace.org/<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000" face="Calibri, sans-serif"><b>From:</b> archivesspace_users_group-bounces@lyralists.lyrasis.org <archivesspace_users_group-bounces@lyralists.lyrasis.org> on behalf of Danelle Moon
<danelle.moon@sjsu.edu><br>
<b>Sent:</b> Monday, September 15, 2014 8:42 PM<br>
<b>To:</b> Archivesspace Users Group; Adrian Turner<br>
<b>Subject:</b> Re: [Archivesspace_Users_Group] EAD Export Issues to OAC</font>
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<div dir="ltr">Chris,
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<div>My IT Deptartment was able to produce a extremely large export log view that I am not able to open in a standard word processing tool, and therefore I cannot determine what log export errors are there for exporting EAD. </div>
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<div>I need you to call me or email me a time when can look at our instance and tell exactly how I can access the export log.</div>
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<div>The person who helped set-up or instance of ArchivesSpace is not longer here, and so I am not able to retrace who the instance was created. Should we try and reinstall our instance and start over, and what critieria is needed to provide me with access
to the EAD export log.</div>
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<div>I am very frustrated with this entire process, and at the rate things are going, I am sorry I paid the subscription to move to this format, with limited results or feedback on how to actually export full EAD so that I can publish on the OAC.</div>
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<div>I know you can view my space with my granting you permission, as Adrian Turner was able to set-up a session and look at some of the data inside my resource files. But like I said, there is no feature represented where I can view the EAD export log data.</div>
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<div>Please let me know what can be done to move forward. </div>
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<div>Danelle Moon</div>
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<div class="gmail_extra"><br clear="all">
<div><font color="#009900">Danelle Moon</font>
<div><font color="#009900">Full Librarian</font></div>
<div><font color="#009900">Director SJSU Special Collections</font></div>
<div><font color="#009900">One Washington Square</font></div>
<div><font color="#009900">San Jose, CA 95192-0028</font></div>
<div><font color="#009900">408/808-2061 office</font></div>
<div><font color="#009900">408/808-2063 fax</font></div>
<div><font color="#009900"><a href="mailto:Danelle.Moon@sjsu.edu" target="_blank">Danelle.Moon@sjsu.edu</a></font></div>
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<div class="gmail_quote">On Tue, Sep 9, 2014 at 6:13 AM, Chris Fitzpatrick <span dir="ltr">
<<a href="mailto:Chris.Fitzpatrick@lyrasis.org" target="_blank">Chris.Fitzpatrick@lyrasis.org</a>></span> wrote:<br>
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<p>Hi Danelle,</p>
<p><br>
</p>
<p>You're most likely running into an encoding issue that is present in v1.0.9 which causes the ASpace EAD exporter to stop before it's completed. If you look at your logs after you do an export, is there an error message?</p>
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<p>b,chris. <br>
<span class="HOEnZb"><font color="#888888"></font></span></p>
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<div>Chris Fitzpatrick | <font>Developer, ArchivesSpace</font><br>
Skype: chrisfitzpat | Phone: <a href="tel:918.236.6048" value="+19182366048" target="_blank">
918.236.6048</a><br>
<a href="http://archivesspace.org/" target="_blank">http://archivesspace.org/</a><br>
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<div dir="ltr"><font style="font-size:11pt" color="#000000" face="Calibri, sans-serif"><b>From:</b>
<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">
archivesspace_users_group-bounces@lyralists.lyrasis.org</a> <<a href="mailto:archivesspace_users_group-bounces@lyralists.lyrasis.org" target="_blank">archivesspace_users_group-bounces@lyralists.lyrasis.org</a>> on behalf of Danelle Moon <<a href="mailto:danelle.moon@sjsu.edu" target="_blank">danelle.moon@sjsu.edu</a>><br>
<b>Sent:</b> Monday, September 08, 2014 10:39 PM<br>
<b>To:</b> Archivesspace Users Group<br>
<b>Subject:</b> [Archivesspace_Users_Group] EAD Export Issues to OAC</font>
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<div dir="ltr">I am having major issues trying to export EAD from ArchiveSpace to the Online Archives of California.
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<div>When I export and save the EAD file, the resource record export is incomplete and only a small amount of code is present. </div>
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<div>I tried to trobule shoot this through the OAC with Adrian Turner, and we could not determine why the AS export is not producing a full resource record of the EAD.</div>
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<div>Please let me know how we can address this problem.</div>
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<div>Here is a screen shot of the EAD that appears</div>
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<div><img alt="Inline image 1" height="308" width="521" src="cid:ii_14856fe0a213c721"><br>
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<div><br>
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<div>Danelle Moon<br clear="all">
<div><font color="#009900">Danelle Moon</font>
<div><font color="#009900">Full Librarian</font></div>
<div><font color="#009900">Director SJSU Special Collections</font></div>
<div><font color="#009900">One Washington Square</font></div>
<div><font color="#009900">San Jose, CA 95192-0028</font></div>
<div><font color="#009900"><a href="tel:408%2F808-2061" value="+14088082061" target="_blank">408/808-2061</a> office</font></div>
<div><font color="#009900"><a href="tel:408%2F808-2063" value="+14088082063" target="_blank">408/808-2063</a> fax</font></div>
<div><font color="#009900"><a href="mailto:Danelle.Moon@sjsu.edu" target="_blank">Danelle.Moon@sjsu.edu</a></font></div>
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