[Archivesspace_Users_Group] Resource Records Not Showing Up

[Hillary Bober]

We had a similar issue and our hosting vendor cleared the cache which solved the problem.
I think we tried reindexing first, which didn't work for our instance.
We think our issue stemmed from lots of importing and merging records in the migration from Archon which was a bit of a mess.
We haven't had any problems since.
Good luck, Hillary


_____________________________________

HILLARY BOBER, CA  |  she/her/hers
Archivist

[cid:dmalogo_emailsignature_v2_b234c062-e98a-4511-b565-5744dbbb5269.png] <https://dma.org>

Office: 214-922-1367
1717 N. Harwood St. | Dallas, TX 75201

[cid:faccebook_28x28_0a708e8a-5618-4407-9665-adda2053637e.png]<https://www.facebook.com/DallasMuseumofArt>  [cid:instagram_28x28_be2d24dc-e5eb-4f61-8247-8c12235621f6.png] <https://www.instagram.com/dallasmuseumart/>   [cid:twitter_28x28_3c51007d-33ce-42e9-9520-cfacad4e80f7.png] <https://twitter.com/DallasMuseumArt>   [cid:tiktok_28x28_c91d13f7-e6d4-4376-b6a2-a1981bed8b44.png] <https://www.tiktok.com/@dallasmuseumart>   [cid:youtube_28x28_3a8b325d-bebc-4ce6-b067-046693e64456.png] <https://www.youtube.com/user/dallasmuseumofart>   [cid:linkedin_28x28_a330e5fd-e56e-40ea-b2f0-c0059c1749a4.png] <https://www.linkedin.com/company/dallas-museum-of-art>


NOTICE: The information contained in this electronic mail message and any attachments hereto is intended only for the personal and confidential use of the designated recipients. This message and any attachments hereto may contain confidential information and communications. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this message in error, and that any review, dissemination, distribution, use or copying of this message and any attachments hereto is strictly prohibited. If you have received this message in error, please notify the sender immediately.


From: archivesspace_users_group-bounces at lyralists.lyrasis.org <archivesspace_users_group-bounces at lyralists.lyrasis.org> On Behalf Of Blake Carver
Sent: Thursday, March 23, 2023 11:36 AM
To: Archivesspace Users Group <archivesspace_users_group at lyralists.lyrasis.org>
Subject: Re: [Archivesspace_Users_Group] Resource Records Not Showing Up

Could be the indexer, could also be that ID is in the deleted_records table so it gets deleted from the index.
Check that table and see what's in there.

________________________________
From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> <archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org>> on behalf of Joshua D. Shaw <Joshua.D.Shaw at dartmouth.edu<mailto:Joshua.D.Shaw at dartmouth.edu>>
Sent: Thursday, March 23, 2023 11:56 AM
To: archivesspace_users_group at lyralists.lyrasis.org<mailto:archivesspace_users_group at lyralists.lyrasis.org> <archivesspace_users_group at lyralists.lyrasis.org<mailto:archivesspace_users_group at lyralists.lyrasis.org>>
Subject: Re: [Archivesspace_Users_Group] Resource Records Not Showing Up

Kinda sounds like the indexer is having trouble, but that the records are in the database. You probably want to take a look at the logs to see if you spot anything - typically look for 'error' or 'fatal'. That'll help point to the issue.

Joshua
________________________________
From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> <archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org>> on behalf of Michelle Romero <michelle_romero2 at emerson.edu<mailto:michelle_romero2 at emerson.edu>>
Sent: Thursday, March 23, 2023 10:59 AM
To: archivesspace_users_group at lyralists.lyrasis.org<mailto:archivesspace_users_group at lyralists.lyrasis.org> <archivesspace_users_group at lyralists.lyrasis.org<mailto:archivesspace_users_group at lyralists.lyrasis.org>>
Subject: [Archivesspace_Users_Group] Resource Records Not Showing Up


You don't often get email from michelle_romero2 at emerson.edu<mailto:michelle_romero2 at emerson.edu>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>

Hi All,

We recently upgraded from ArchivesSpace v2.8.0 to 3.3.1 on our Development server and we're running into an issue. When we create a resource, it will not appear in the Resources list on the backend/frontend and I can't find it in the system by searching for it. If I try to recreate the record using the same identifier, I get an error message saying the ID is already in use. We tried forcing a re-index, but it caused the existing records to vanish. Does anyone have any ideas of what the problem might be?

Thank you for your help,
Michelle
__________________________
Michelle Romero (she/her/hers)
Digital Archivist
Emerson College
120 Boylston Street
Boston, MA 02116-4624
617-824-8337

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: dmalogo_emailsignature_v2_b234c062-e98a-4511-b565-5744dbbb5269.png
Type: image/png
Size: 3230 bytes
Desc: dmalogo_emailsignature_v2_b234c062-e98a-4511-b565-5744dbbb5269.png
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: faccebook_28x28_0a708e8a-5618-4407-9665-adda2053637e.png
Type: image/png
Size: 234 bytes
Desc: faccebook_28x28_0a708e8a-5618-4407-9665-adda2053637e.png
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: instagram_28x28_be2d24dc-e5eb-4f61-8247-8c12235621f6.png
Type: image/png
Size: 376 bytes
Desc: instagram_28x28_be2d24dc-e5eb-4f61-8247-8c12235621f6.png
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: twitter_28x28_3c51007d-33ce-42e9-9520-cfacad4e80f7.png
Type: image/png
Size: 397 bytes
Desc: twitter_28x28_3c51007d-33ce-42e9-9520-cfacad4e80f7.png
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: tiktok_28x28_c91d13f7-e6d4-4376-b6a2-a1981bed8b44.png
Type: image/png
Size: 365 bytes
Desc: tiktok_28x28_c91d13f7-e6d4-4376-b6a2-a1981bed8b44.png
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: youtube_28x28_3a8b325d-bebc-4ce6-b067-046693e64456.png
Type: image/png
Size: 307 bytes
Desc: youtube_28x28_3a8b325d-bebc-4ce6-b067-046693e64456.png
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: linkedin_28x28_a330e5fd-e56e-40ea-b2f0-c0059c1749a4.png
Type: image/png
Size: 328 bytes
Desc: linkedin_28x28_a330e5fd-e56e-40ea-b2f0-c0059c1749a4.png
URL: <http://lyralists.lyrasis.org/pipermail/archivesspace_users_group/attachments/20230323/941c82ea/attachment-0006.png>