[Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace

Thu Sep 21 17:30:33 EDT 2017

All,

I wish that I could offer technical advice on how to get things set up, but unfortunately I'm of no use in this case.  I do know that this feature used to be configured on our Test Corpus site, though, and that it functioned as expected at that time.

Here's what a message would look like that's sent to a patron (as you can see, it doesn’t include ALL of the data, like what the staff would receive), and they shouldn’t see an error message when requesting after everything has been configured to allow email requesting:

Thank you for your request
Record Requested
Title: Watercolor of Brassie fly nymph (fishing fly)
URL: http://aspace.hudmol.com:7310/repositories/14/digital_objects/4375<https://urldefense.proofpoint.com/v2/url?u=http-3A__aspace.hudmol.com-3A7310_repositories_14_digital-5Fobjects_4375&d=DwMCaQ&c=-dg2m7zWuuDZ0MUcV7Sdqw&r=PjInOOP-yhZdvfCxvJExNB_3mSrTAYOjE-Ld3wjgoMo&m=hES0nr_7CQRdsaxxcbpbcujfoSJVVVtSbikTnQDfBMQ&s=fEcKFYM5n4pdR51TDuNa_20WsC4Rr2r-cKOf4FBNyuk&e=>
Your Details
Name: m
Email: mark.custer at yale.edu<mailto:mark.custer at yale.edu>
Date:
Notes for Staff:

I don’t believe that the email that was sent to staff ever had a specialized template, like this one, however.  It was just meant to be a proof of concept showing how all of the request data could be sent in an email message in order to fulfill the user story about allowing researchers to make requests directly from the PUI.

Hopefully others will be able to weigh in soon with more detailed instructions how to get this configured properly.  I seem to remember that with the Gmail account that we used for testing, Gmail had to be told to allow the use of unsecured apps (though I’m not sure why exactly that was or might be).

Just so that I’m clear, though… Lydia, Kevin: it sounds like you have it configured to receive emails okay, but the emails to whomever requested the material is not being sent/received.  Is that correct?

Mark

-----Original Message-----
From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Kevin Clair
Sent: Thursday, 21 September, 2017 5:15 PM
To: Archivesspace Users Group <archivesspace_users_group at lyralists.lyrasis.org>
Subject: Re: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace

We see similar behavior, and have turned off requesting on the public site because of it. The e-mail requests go through but the users see the error page instead of a confirmation. From the logs:

INFO: I, [2017-09-21T15:08:03.838360 #4548]  INFO -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] Started POST "/fill_request" for 192.168.123.1 at 2017-09-21 15:08:03 -0600

[the e-mail successfully sends here; log output omitted]

Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log

INFO: I, [2017-09-21T15:08:09.740133 #4548]  INFO -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] Completed 500 Internal Server Error in 5862ms

Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log

INFO: F, [2017-09-21T15:08:09.791554 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b]

Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log

INFO: F, [2017-09-21T15:08:09.797765 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] ActionView::Template::Error (undefined method `app_prefix' for #<#<Class:0x46d13c0a>:0x59036603>):

Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log

INFO: F, [2017-09-21T15:08:09.809421 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b]     4:   <h2>Record Requested</h2>

[5c583ccc-1669-40c4-9f90-81f09fac562b]     5:   <strong>Title</strong>: <%= @request.title %><br>

[5c583ccc-1669-40c4-9f90-81f09fac562b]     6:   <% url = "#{AppConfig[:public_proxy_url].sub(/\/^/, '')}#{@request.request_uri}<mailto:%7d#{@request.request_uri}>" %>

[5c583ccc-1669-40c4-9f90-81f09fac562b]     7:   <strong>URL</strong>: <%= link_to url, app_prefix(url) %>

[5c583ccc-1669-40c4-9f90-81f09fac562b]     8: </div>

[5c583ccc-1669-40c4-9f90-81f09fac562b]     9:

[5c583ccc-1669-40c4-9f90-81f09fac562b]    10: <div class="user">

Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log

INFO: F, [2017-09-21T15:08:09.810141 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b]

Sep 21, 2017 3:08:09 PM org.eclipse.jetty.server.handler.ContextHandler$Context log

INFO: F, [2017-09-21T15:08:09.810661 #4548] FATAL -- : [5c583ccc-1669-40c4-9f90-81f09fac562b] app/views/request_mailer/request_received_email.html.erb:7:in `_app_views_request_mailer_request_received_email_html_erb___227123848_2378'

[5c583ccc-1669-40c4-9f90-81f09fac562b] app/mailers/request_mailer.rb:7:in `request_received_email'

[5c583ccc-1669-40c4-9f90-81f09fac562b] app/controllers/requests_controller.rb:11:in `make_request'

-k

-----Original Message-----

From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Tang, Lydia

Sent: Thursday, September 21, 2017 1:19 PM

To: 'archivesspace_users_group at lyralists.lyrasis.org'

Subject: [Archivesspace_Users_Group] "We're sorry, something went wrong" after requesting material via ArchivesSpace

Hello, we recently upgraded from 2.1.1 from 1.5.3.  With our users taking advantage of the request feature through our PUI, they have received this “We’re sorry something went wrong” message after submitting their request.  Is this normal?  Is there a tweak we need to fill in order to gracefully conclude the request and return to the PUI?

Thanks!

Lydia

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