[Archivesspace_Users_Group] FW: Help With Access

[Hurt, Tara (Library)]

From: archivesspace_users_group-bounces at lyralists.lyrasis.org [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Hurt, Tara (Library)
Sent: Friday, September 04, 2015 2:16 PM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] Help With Access

Hi Brad.  I am sitting with our System Librarian now.

In order to solve the issue we are having now, I am hopeful it is helpful to review our path over the last few years.

We started by using Archivist Toolkit.  When Archive Space (AS) was created we decided to move our date from Archivist Toolkit to AS.
So we migrated to AS and due to various local networking issues we have our data on a local workstation and AS uses its internal database and not MySQL.
We did this approximately a year ago and all  was working well.

But about a month ago we started getting the error messages, we were promoted vie email help to upgrade to 1.3, which we did but has not resolved the issue. which seemed to go well. Now we are in the situation where the run time error which I sent you, constantly comes up.

You asked us to send you a MySQL log but as I noted above there is no MySQL to run a log from.

Where do we go from here?  Tara


From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Brad Westbrook
Sent: Monday, August 31, 2015 10:12 AM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] Help With Access

Tara,

Could you repeat the activity that produces the problem and then send us the log?

Thanks,

Brad W.

From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Hurt, Tara (Library)
Sent: Monday, August 31, 2015 9:55 AM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] Help With Access

Hi Brad.

I have access to the following browsers, I usually use FireFox, but I have tried getting access on all three, with the same runtime error.

Internet Explorer 10.0
Mozilla FireFox

I have even tried on a Mac, using Safari and I get the same runtime error.

Thank you so much for your help, AS has been working very well so I am not sure why we are not having this glitch.

I am in a meeting from 10-11 but then back at my office / machine. Thank you. Tara

From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Brad Westbrook
Sent: Monday, August 31, 2015 9:39 AM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] Help With Access

Hi, Tara,

In what browser are you experiencing this problem?  If IE, what version are you using?

Brad W.

From: archivesspace_users_group-bounces at lyralists.lyrasis.org<mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org> [mailto:archivesspace_users_group-bounces at lyralists.lyrasis.org] On Behalf Of Hurt, Tara (Library)
Sent: Monday, August 31, 2015 9:34 AM
To: Archivesspace Users Group
Subject: [Archivesspace_Users_Group] Help With Access

Good morning, I am still having trouble accessing Archives Space and I am getting run time errors.
Last week I could not get the screen to stay active enough to capture BUT I did capture some screens today.

The first capture below (first attachment) is the home screen I get ... all seems to be as normal here.

Sometimes when I click to login in I get the run time error screen below.
Sometimes if it does let me login, then as soon as I click on anything in AS, I get the run time error below (second screen shot attached).

Cannot seem to get by this error .. we really need your help, it is the start of the academic year and we need the AS access.

Thanks again for your help.  Tara
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