[Archivesspace_Users_Group] Reporting Bugs

[Chris Fitzpatrick]

Hi All,


Just had a quick request for everyone...


The mailing lists are a great place to ask questions, request features, provide feedback, etc, but it's not such a great place to report bugs. Often, there tends to be a bit of an echo chamber effect, which makes it hard to narrow in on an issue and follow through with it.


Please, if you could be sure to submit bugs ( or possible bugs ) by using the "Send Feedback" button at the bottom of your ArchivesSpace instance ( or you can use the one at sandbox.archivesspace.org ). Even if you participate in a discussion on the list, it would really help if you could still submit a ticket so we can be sure to follow up with you.


When you submit a ticket, it helps to let us know : Windows or Linux? Regular deployment or Tomcat? What version of ArchivesSpace? What version of Java? And most importantly, what are the events that happened right before you ran into the error? Screenshots are good, logs are better ( 1.1.2 users can also use the log viewer in the "System Information" menu )


Let us know if you have any questions and thanks again for all your help!


best regards,

Chris Fitzpatrick


Chris Fitzpatrick | Developer, ArchivesSpace
Skype: chrisfitzpat  | Phone: 918.236.6048
http://archivesspace.org/
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